Halcyon, a hotel in Cherry Creek

The location of the hotel is awesome right in the center of downtown Cherry Creek with restaurants and shops all around! Atmosfere is welcoming, especially with the front desk team of cats in the evening and Danaka in the morning! The rooms are expertly decorated with condiments in the hallway. We always stay here when in Denver so we highly recommend it with staff is what makes the difference.

The things that matter most to me when staying at a hotel are quality of sleep, i.e. a great mattress, quality linens and true blackout curtains, along with impeccable cleanliness and good shower pressure. Halcyon delivered on every single one. I slept incredibly well, the room was spotless, and the shower pressure was fantastic. These are the details that can make or break a hotel stay for me, and Halcyon got them all right.

Special props to Jacqui at the front desk. She was very helpful and made an amazing latte!

I was asleep when the fire alarm went off and I genuinely weighed if I'd rather just stay in the bed at this hotel. It was that comfortable!! Also, I took a 45 minute shower in the rain like shower head here. This place rocks. Krysetof at the front desk handled everything I needed as soon as I arrived at the hotel. He's a great manager and made my staff full on 5 star.

I’m currently staying at the Halcyon, and unfortunately, after this experience, I will not be staying here again. At 3:30 a.m., I received a text informing me that a $500 charge was being added to our stay because we had allegedly smoked or vaped in our room at 9:43 p.m. the night before. We did not smoke or vape in the room. In fact, we were asleep at the time we were accused of doing so. What’s especially frustrating is how the hotel handled it. If a sensor indicated something was happening in our room, someone could have simply come upstairs and investigated at the time. That would have immediately established that no one was smoking or vaping. Instead, nothing was done until 3:30 in the morning, when someone decided that was an appropriate time to text a guest and accuse them of violating hotel policy and incurring a $500 charge. I then spent more than an hour in the middle of the night texting and speaking on the phone with an employee, who acknowledged that these sensors can produce false alerts and can potentially be triggered by things like shower steam. He asked that we speak again in the morning, which we did. I expected that conversation to include an apology. Instead, I heard explanations about hotel protocol, employee training, and how the process needs to be improved. I’m paying more than $1,400 for this stay. Why am I spending my vacation and my time helping a hotel figure out how to properly handle its own systems and procedures? There are countless hotels to choose from. Why would I choose to return to one where I can be falsely accused of something, threatened with a $500 charge, contacted at 3:30 in the morning about it, and then spend more than an hour of my trip trying to prove something that never happened? Based on other reviews, I’m also clearly not the first guest to raise concerns about this issue. A hotel should investigate an accusation before treating a sensor alert as fact and charging a guest hundreds of dollars. This entire situation was unnecessary, poorly handled, and incredibly frustrating. We were people who genuinely loved staying at the Halcyon. We had stayed here before, recommended the hotel to others, and chose to come back because we had such positive experiences. Somehow, in the course of one night, the hotel managed to turn loyal, enthusiastic guests into people who will not stay here again and will certainly no longer recommend it to others.