Hotel Teatro

1 Bedroom King Suite We checked in around midnight. Front desk person was friendly and quickly provided our room keys and gave us information about the hotel. We went to our room to get some much needed rest. Opened up the sofa bed to make the bed. When my daughter went to the side of the bed to help pull the bed out, she tore her pants on the metal frame. Upon inspection, the bed frame support bar was snapped in half. I called the front desk person to ask for assistance (needed different bed, bedding, and asked to have pants replaced since these are expensive pants that were ripped due to no fault of ours). She gave us the runaround- she’s clearly inexperienced and not empowered to make decisions. She ended up telling me that she would come upstairs in 15 minutes to see if it was their fault or ours that my daughter’s pants were torn. She finally shows up and was shocked to see that the bed was really broken. She says that she is going to move us to a new room (swapped from room 900- with view to room 400 with view of brick wall)- they did offer to move us to 700 the next day, but we were tired of swapping rooms and just health with it. So we have to pack everything back up, go back to the front desk, get new keys and move to new room. She stayed with us to ensure that the bed wasn’t broken this time. Still no bedding. So she goes back downstairs, retrieves bedding and comes back to the room to help us make the bed. We finally go to sleep around 1:30 am after this ordeal. Woke up in the morning and spoke with Natalie, the manager, about the situation last night. She was very helpful (and empowered to actually help us). She asked to see the pants and took a picture of the tear to see if she could find a seamstress to fix them before we needed them Thursday. We fill the day with work and a concert and come back to the hotel around 12:30am to shower and go to sleep and find out that the 2nd bathroom shower was broken (paint peeling from celling, hand head shower head falling off wall, rain shower head coming loose from ceiling and spraying in the floor of the bathroom) and the main bathroom handles of the sink are pouring water when you turn on hot or cold handles. Issues regarding bathrooms were reported Wednesday am and some were fixed that day (handles in main bathroom continued to pour water out of them even when we checked out and the second shower overhead was still separated from the ceiling with paint peeling). Pants ended up being fixed- we were thankful for Natalie’s effort to take and retrieve these pants. At the end of the day, for all of the trouble we had, I expected to be compensated for our trouble. The full $1800 bill was charged for 4 nights and 1 breakfast. Pros: Nice people Good location Comfortable beds nice to have 2 rooms to separate sleeping and working spaces for 2 people Hotel car to take you within 2 miles was handy Cons: People not empowered to make decisions to help customers to alleviate frustrations after hours Rooms are dated and maintenance needs to do a FULL review of all rooms to ensure everything is functional and not broken/falling apart Breakfast burritos are like cheap/frozen variety you would pick up at grocery store premade- were NOT good Breakfast in restaurant was mediocre (had french toast and avocado toast)- not worth the price of food Views from probably floors 5 and below are of a brick wall for ALL the suites. For the top room category to be placed next to the elevators and facing a brick wall- this seems like a poor choice.

A wonderful hotel in a great location. The staff at every opportunity went out of their way to assist us. The front desk was professional, courteous and handled every situation with grace. Will be recommending Teatro to family and colleagues.

The Four Seasons is across the street. They’ve got nothing on the Hotel Teatro. This is such a great place with nice rooms, great hanging out library, cool bar and lobby. The hotel is dog friendly and your best friends get to stay for free! The staff are people friendly too and so nice, from the doormen to the front desk staff. The complimentary breakfast burrito and glass of prosecco are a very nice touch. This is a relaxing place to chill out in a great location. It’s only two blocks from Larimer square and right next to major entertainment venues and museums. I’ll be back.

The space is so cute, the restaurant has great options and the service is SO accommodating and kind. Morgan at the restaurant was truly such a joy!! The rooms are big, clean, cutie/boujee and well worth the price!!! I’d stay here every Denver trip we have!!

Ten years between visits here and they haven’t lost a step. Great location, comfy bed and fine staff. We love to walk and the shuttle service was great and helped us visit parts of town we would otherwise have skipped. We look forward to coming back.