Kimpton Hotel Monaco Denver

Beautiful rooms and excellent customer service. I will definitely stay here when I'm back in Denver.

Great location, clean rooms, nice coffee and cocktail hours, friendly staff! Would recommend and visit again. HOWEVER - I hope that the exec level team sees this - this location needs to hire more staff coverage and/or managers. I came with a group of my employees for business and they were unable to check in prior to my arrival, despite there being a card already on file. The reason given was that the manager was off on a comp day (this was the middle of the day on a weekday) and they couldn’t access the card information without a manager present. This is a huge issue when it comes to corporate travel, with everyone arriving at different times. Additionally, I ordered breakfast delivery to my room the night before, and it arrived almost 45 minutes after the window with no heads up on how late it would be. When I called down they said they were short staffed. When it was delivered, it was 1) incorrect and 2) brought by a manager which to me indicates a staffing issue. Everyone I interacted with was kind and courteous! I just wish that they had the coverage and support they need to ensure proper guest service.

We just stayed here for 4 nights and really enjoyed our experience! Every front desk staff member was extremely friendly and accommodating and room was spacious.

I booked through my Travel Agent bed and breakfast. Every hotel requests a credit card upon booking in. I booked out after staying 1 night, to my disgust I was charged for my breakfast and $30 for an amenity fee! I didn’t use the gym or anything else in the hotel, I even moved my own luggage, this hidden cost is very deceitful. I had handed back the card to the room and was not told about these costs. The hotel does not have an email address to send a request for a refund. There is only one service lift operating, the restaurant was closed for a private function which resulted in me having to walk through congregating people near the only lift which is next to the restaurant. The bed was comfortable, good wifi, nice staff.

Probably not what you would expect from a Kimpton, but everything was solidly average. Staff and service were exceptionally nice though and helpful. On a positive note, they are replacing their guest elevators so all of the complaints on previous reviews would likely not apply in the future. The bad news is, we had to use the service elevator or the stairs. That’s fine. I can excuse them for that. Shower pressure was a bit weak or the showerhead was a little too water saving. They promptly placed our pillows upon request with more comfortable ones so that was great. However, the view is absolutely abysmal at least from our room, onto another office building, which was maybe 15 feet from our window. It just made the whole roof seem very dark and dreary.