Kimpton Hotel Monaco Denver

Drake at the front desk was wonderful and so helpful! and the wine hour and bourbon hour and happy hour plus dinner and drink credit are really cool too!

Now I'm loathed to leave a negative review but here we are. I have platinum status with IHG. This was not recognised at check in which isn't the end of the world as I do find it a bit cringey when they thank you for your loyalty. On checking in I requested a 2pm check out. Which on the day of check out I verified, and it had not been actioned. Now I was only able to get a 1pm check out which caused me to have rearrange my plans. Quite inconvenient. My room had a lot of road noise, quite considerably dark, opening the curtains meant the offices next door could look straight into my room. The heating in my suite did not work, or was entirely inadequate for its sole purpose of heating the room. I informed reception of this issue who promised me it would be sorted out. It was not. So was rather cold in a large suite. My keycard stopped working at midday which required FOUR trips to reception from my room to rectify wasting another 15 minutes of my time. All in all this was my worst stay in any IHG hotel in the world. I would say maybe it's a Kimpton thing as I prefer staying in Intercontinental's but the Kimpton Bloomsbury in London is exceptional. I suspect it's this hotel and its rather lackadasical approach to their customers. Others have seemed to enjoy, and good on them. I'll never stay here again, and my next trip in a week to Canada has been switched from IHG to a competing chain based solely on this experience. Also only one lift works! Genuinely a shambles of a hotel, very poorly run. No doubt there will be a generic feedback statement after this apologising and offering to reach out. To make it better... for all concerned, I'll just stay somewhere else..

I felt ostracized. I’m gay and it was obvious they don’t like gay. To my fellow family, find a property where you are welcomed.

We had a great stay thanks to Hannah at the front desk. She was SO understanding, friendly, kind and helpful. If it hadn’t been for her I don’t know if we would have had as good of a trip. Thank you again!

Great staff. However, watch out for the amenity fees. I thought there was a new law on transparent pricing and was surprised but not shocked when they mentioned the extra charge and "what I get for it" which is just what I expect from the brand. My room was not in tip top shape (carpet frayed, shower cracked, bed needs a new mattress but great pillows). It might be time to abandon the brand.