Life House, Lower Highlands

No front desk. Check in was a fiasco even though we gave them our time of arrival. I tried to check in on the kiosk but it wouldn’t activate our room key. Finally my husband went into to restaurant since we could hear people talking. Staff were sitting around a table eating and acted like my husband was interrupting them. After he explained our issue, one of the staff said “didn’t you get my text asking for your ETA? “ my husband replied “yes, I responded 3:30” Turns out she had already activated our keys but failed to let us know that. Parking was very difficult to find, we had to park quite a ways away. Then that night we got a spot at the front door and came back to a ticket. A sign at the corner which was about 5 car lengths away that said “no parking every 3rd Tuesday” it would have been nice if there were any staff there to let us know. Out of towners beware Denver will charge snd ticket you any time they can. Parking in a lot downtown was $27 for 12 hrs. There was no way to choose a lesser amount The air conditioner/ heater was a joke. No matter what setting I put the fan on it would randomly come on and sounded like a jet engine. Also there was no ice available unless you go into the restaurant and ask. They did give us a bucket of ice but there’s no directions in the room for anything except tipping Also

Though the hotel design is cool, they need to accurately describe the type of hotel this is on their website. It doesn't say anywhere that this is staff-less hotel. I left something in my room after check out and I can't get in touch with anyone to get it returned to me.

Hands down, one of the worst "hotel" experiences of my life. The truth is, it's NOT a hotel—it's an unstaffed Airbnb masquerading as one. Upon arrival, you have to check yourself in on an iPad. This was a struggle because the system couldn’t locate my reservation, even though the "hotel" had already confirmed it and sent me a check-in code. Calling the support line was useless, as no one answered. Feeling stranded, I spent about an hour across the street at a restaurant, calling the support number repeatedly with no success. Eventually, I saw another guest entering and ran back across the street to ask for help. Finally, I was able to get in. Then I saw my room and immediately wished I had gone to another hotel. The room was filthy and poorly maintained. The curtains were broken and falling off the track. The place is a dump. Steer clear!

Horrible check in system. I had a confirmed room but a glitch on their end would not allow for self check-in, which is their only option BTW. No one answered the help desk number. After multiple attempts to reach someone, I simply had to leave and make a reservation at another hotel. This is not a hotel, but more like a serve yourself VRBO with no staff onsite or available by phone. Buyer Beware!

They had us from the moment we arrived. Gorgeous aesthetic, happy crew, and an incredibly thoughtful room. The neighborhood is a contemporary hub of food, cocktails, coffee, craft beer. We loved every minute of staying here. Just wished we had more time.