Life House, Lower Highlands

Though the hotel design is cool, they need to accurately describe the type of hotel this is on their website. It doesn't say anywhere that this is staff-less hotel. I left something in my room after check out and I can't get in touch with anyone to get it returned to me.

Hands down, one of the worst "hotel" experiences of my life. The truth is, it's NOT a hotel—it's an unstaffed Airbnb masquerading as one. Upon arrival, you have to check yourself in on an iPad. This was a struggle because the system couldn’t locate my reservation, even though the "hotel" had already confirmed it and sent me a check-in code. Calling the support line was useless, as no one answered. Feeling stranded, I spent about an hour across the street at a restaurant, calling the support number repeatedly with no success. Eventually, I saw another guest entering and ran back across the street to ask for help. Finally, I was able to get in. Then I saw my room and immediately wished I had gone to another hotel. The room was filthy and poorly maintained. The curtains were broken and falling off the track. The place is a dump. Steer clear!

Horrible check in system. I had a confirmed room but a glitch on their end would not allow for self check-in, which is their only option BTW. No one answered the help desk number. After multiple attempts to reach someone, I simply had to leave and make a reservation at another hotel. This is not a hotel, but more like a serve yourself VRBO with no staff onsite or available by phone. Buyer Beware!

They had us from the moment we arrived. Gorgeous aesthetic, happy crew, and an incredibly thoughtful room. The neighborhood is a contemporary hub of food, cocktails, coffee, craft beer. We loved every minute of staying here. Just wished we had more time.

Swanky, superb cleanliness, and easy e-check in. The kids loved the bunk bed experience, and our beds were amazing. Every detail was thought of, even the glorious custom scent in the hallways! We saw some negative reviews about the e-check in process, which is bizarre, because it couldn't have been easier, taking us less than 1 minute to do! Note that the parking situation is challenging in the evenings, because of a restaurant directly across the street, requiring some to park blocks away. Wasn't a problem for us walking as a group, but would've been concerning had I been solo.