The Ritz-Carlton, Denver

I stayed at the Ritz-Carlton Denver and had a priceless family heirloom necklace stolen from my room. Housekeeping entered multiple times while I was out, and when I reported the theft, the hotel deflected all responsibility. I was directed to their third-party claims department, who quickly closed the case without any real investigation. When I asked for further information, they told me nothing would be shared unless I obtained a subpoena. This level of indifference and lack of transparency is shocking especially from a hotel that markets itself as a luxury property. There was no empathy, no accountability, and no real effort to help. I expected safety and professionalism; instead, I got stonewalling and dismissal. I will never stay here again, and I urge others to think twice before trusting this hotel with anything of value.

Rooms are dated, my wife is titanium status and we were “upgraded” to a city view, which is a view of vacant lot, no lounge access even for titanium status ($125 per person per day!) and thank god we didn’t rent a car as valet is 75 bucks per night. I think there are probably some nicer Marriott properties that are less expensive that give more value.

We were in town on business, and we were very pleased with our short stay (three nights). We booked an executive suite, which was extremely spacious with two work spaces (a large desk in the living room and a smaller desk in the bedroom). Comfortable king bed and furniture, with a large bathroom with a double vanity, walk-in shower, soaking tub, and separate toilet. All staff, including front desk, valet, guest services, concierge, and housekeeping were pleasant, helpful, and professional. Our suite and all public spaces, such as the lobby, hallways and fitness center, were spotless. The fitness center was terrific, with the Lifefitness cardio equipment and weights we like and use, plus two Peloton bikes. The location is convenient. We only used in-room dining for breakfasts, which arrived on time, and our selections were delicious. We will certainly return the next time we're in Denver.

Room type: King room City view Cost: 2,200 USD for 3 nights Rating: 3.5/5.0 stars Traveler: Solo trip Destination: Denver, Colorado Description: Not bad, really, but disappointing for a 5-star hotel. The services were available but were not actively proffered. The spa was utterly fantastic! the hotel food was lackluster and focused on steak over anything else. They had other types of food, obviously, but steak was in plentiful abundance over anything. The housekeeping staff was amazing and on top of their game. the room quality was very good and spacious; larger than most hotels' suites. The in-room bar and mini-fridge were not free despite being labeled an "honor bar." I'm not cheap. I have no issue paying. My issue is the deceptive marketing of the honor bar. the room's furniture was not cheap, but it did appear tacky with the illusion of being of quality. The view was impressive, though. Overall, I'd pick a different hotel. Score: 3.5/5.0

The Ritz-Carlton Denver gets a solid 5/5, mainly thanks to the outstanding service. Ashley Thorn, Adam and Blanca were absolutely phenomenal. The rooms are spacious and elegant (some might find it a bit outdated but I liked the style for within the hotel), the location is ideal and the breakfast service was top-notch. The spa is luxurious, with great amenities and complimentary drinks that add a nice touch. The only downside was the dinner experience, which didn’t match the high standard set during the rest of our stay — I’d personally avoid it. Still, the overall experience was excellent and i’d gladly return.