The Ritz-Carlton, Denver

The Ritz-Carlton Denver gets a solid 5/5, mainly thanks to the outstanding service. Ashley Thorn, Adam and Blanca were absolutely phenomenal. The rooms are spacious and elegant (some might find it a bit outdated but I liked the style for within the hotel), the location is ideal and the breakfast service was top-notch. The spa is luxurious, with great amenities and complimentary drinks that add a nice touch. The only downside was the dinner experience, which didn’t match the high standard set during the rest of our stay — I’d personally avoid it. Still, the overall experience was excellent and i’d gladly return.

The room was large, quiet, and very comfortable. We appreciated having two tv areas and I loved the big closet--it's always nice when you can put your suitcases out of sight. There were a few signs of wear, but that is normal and didn't affect our stay in the least. Staff was pleasant and we had breakfast and nightcaps at Elways a few times.

Booked 2 nights with a gift certificate (that we paid a lot of money for in a charity auction). Bumped from our room on the day of the reservation due to overbooking and given a poor alternative (just ONE night at the Sheraton) and told that we could try to use the gift certificate another time later this year. We don't have that kind of flexibility (especially with small children) so basically we paid for 2 nights at the Ritz and got one night at the Sheraton. What a joke.

I read some reviews and was a bit skeptical. I stayed because of the government rate. If you are using the gov rate, they will ask for gov ID. The room was perfectly fine. I could tell the hotel was dated if I looked closely, for example there are some gouges out of the wall in the hallway here and there. My room was perfectly fine and I was quite happy. Service at the desk was prompt and friendly. Find cheaper parking nearby using spothero or something. Syrup a block away is a great breakfast. With the gov rate, I would definitely stay here again.

My recent stay at The Ritz-Carlton fell short of expectations, especially considering the brand's reputation. While I understand renovations are underway, the condition of my room was unacceptable. The carpets were damaged, the furniture showed significant wear and tear, and the TV was not functioning. These issues detracted from the luxury experience I anticipated from a Ritz-Carlton property. I was particularly disappointed by the lack of response from management. I requested to speak with them regarding these concerns, but no one contacted me. This lack of attention further diminished my perception of the hotel's commitment to guest satisfaction. Despite using reward points for my stay, I believe my loyalty as a guest should be valued. I hope the ongoing renovations will address these issues and restore the hotel to the high standards associated with the Ritz-Carlton name.