The Ritz-Carlton, Denver

An excellent stay. Very warm welcome from Millie at the front desk with quick check in. Very spacious, clean and well appointed room on the 11th floor with a personalised message and gifts. Great service from Josh in Elway's and fantastic burgers full of flavour and cooked to perfection. Will happily stay again next time we're stopping in Denver.

The Ritz Denver has all of the service and amenities that the brand is known for. From that perspective it was great. It may also have been great if you were there for business in the immediate surrounding offices. However, if you’re there for pleasure, the hotel is surrounded only by offices and a dirt lot. There’s not a restaurant or convenience store in sight - or even any people. Food and shopping is only a few blocks away and an easy walk, but it feels soulless walking out the hotel door. Also, the room I stayed in was pretty beat up and in need of renovation. One of the electrical outlets wasn’t attached to the wall. The hinge on the shower door and tile it was attached to were pulling off the wall and the handle was loose. It’s a minor thing, but our bed didn’t have a top sheet, the comforter was thin so it was cold at night. I think the Ritz generally has a unique way they make their beds, but there was only a bottom sheet on this one. I’ll give them the benefit of the doubt that this room was an exception and the rest are great.

Our experience was thoroughly enjoyable, from check-in (with Millie) to a very comfortable room and great blackberry mojitos courtesy of Josh at the bar. We would definitely stay at this hotel again.

I stayed at the Ritz-Carlton Denver and had a priceless family heirloom necklace stolen from my room. Housekeeping entered multiple times while I was out, and when I reported the theft, the hotel deflected all responsibility. I was directed to their third-party claims department, who quickly closed the case without any real investigation. When I asked for further information, they told me nothing would be shared unless I obtained a subpoena. This level of indifference and lack of transparency is shocking especially from a hotel that markets itself as a luxury property. There was no empathy, no accountability, and no real effort to help. I expected safety and professionalism; instead, I got stonewalling and dismissal. I will never stay here again, and I urge others to think twice before trusting this hotel with anything of value.

Rooms are dated, my wife is titanium status and we were “upgraded” to a city view, which is a view of vacant lot, no lounge access even for titanium status ($125 per person per day!) and thank god we didn’t rent a car as valet is 75 bucks per night. I think there are probably some nicer Marriott properties that are less expensive that give more value.