The Ritz-Carlton, Denver

We have stayed at numerous Ritz-Carlton properties across California, New York, Hawaii, and Japan, and this was our first stay in Denver. Unfortunately, it was, without question, the most disappointing experience we have had with the brand. The most significant issue was the clear misrepresentation of the guest rooms on your website. The rooms are described and depicted as featuring a modern design in royal blue and shades of gray. In reality, our room was entirely different—outdated, and decorated in beige and brown tones, with none of the finishes or aesthetic shown online. This was not a minor variation; it was a completely different product. When I raised this issue with the Front Desk, I was informed that the website images reflect potential future renovations that have not yet been approved, and that only three rooms currently resemble those images. Advertising rooms that do not exist for the vast majority of guests—and may not exist at all pending approval—is misleading and unacceptable. This created a clear bait-and-switch situation and set expectations that the property does not currently meet. The condition and presentation of the room were far below what we expect from the Ritz-Carlton brand and more closely aligned with a standard four-star hotel. Additionally, the Front Desk experience during check-in and the following day was underwhelming and lacked the level of service and attentiveness typically associated with Ritz-Carlton. While the team was far more helpful and friendly on our final day—particularly in accommodating a late checkout due to my husband experiencing high altitude sickness—the inconsistency in service was disappointing. I would like to note that the valet and front door staff were consistently warm and welcoming. Overall, this experience did not reflect the standards, transparency, or service excellence that define the Ritz Carlton brand. I emailed the GM with this review and received a neutral cut and paste response from the assistant, not addressing the issues.

The building was beautiful and the room was amazing. They even gave me a free upgrade for my anniversary, which made the stay extra special. The fitness center and spa were wonderful as well. As nice as all of that was, the staff truly stood out—they were even greater and made the entire experience unforgettable.

My room was awesome and the staff was AMAZING.

This well-appointed, modern hotel offers a clean, comfortable stay and is conveniently located within reach of many of the city’s “happening” spots. It strikes a nice balance between accessibility and a more relaxed atmosphere. From the moment you arrive, the tone is set by a welcoming front desk team. Staff members like Gracie stand out for their warmth and inviting demeanor, making check-in feel personal rather than transactional. The hotel’s spa is a welcome amenity, thoughtfully positioned across from a well-equipped fitness center. While the services themselves are solid, adding a dedicated relaxation room would elevate the post-treatment experience and provide guests a space to fully unwind. If you choose to dine at the bar, you’re in for a treat. Josh delivers not only outstanding service but also a sense of humor and energy that keeps guests coming back. His engaging style turns a simple meal into an experience. Overall, this hotel combines comfort, thoughtful amenities, and memorable service in a way that makes it easy to recommend—and even easier to return.

The hotel was immaculate, the place was clean with great finishes. The hotel staff was exemplary, they were extremely attentive and we appreciated everyday we were there. Top Notch.