Thompson Denver

I love Hyatt hotels and the Thompson Hotel Denver was no exception. The hotel is in a great location, very clean and great breakfast. The staff is helpful and friendly.

Stayed at The Thompson Denver over Labor Day weekend and left disappointed. The room was small, even after an upgrade, and the closet door was broken for the duration of our stay. The in-room steamer stained two items of our clothing, and my pajamas went missing entirely. I spoke to the assistant manager about these issues but didn't resolve before we checked out. The biggest problems were: 1. The hidden $30/night property fee, never disclosed at booking or check-in. We only learned about it at checkout, and most of what it supposedly covers, like local retail discounts, was never mentioned to us. WiFi was gated behind this fee, which is a strange choice for a property positioned at this level. The check-in "welcome" pastries and champagne (which apparently you pay for with this fee) were stale and inedible, and other amenities like the shoe shine and gym laundry either weren't offered or, as we later learned, weren't actually available that weekend (due to the holiday). 2. The restaurant- poor quality and service. We arrived at the breakfast host stand two minutes past the cutoff and were turned away despite breakfast being included in our reservation, no flexibility from the manager. Food was subpar, service was slow enough on day one that they proactively credited us for the wait, and a mandatory 20% service fee is added to every food and beverage ticket on top of it. The one true bright spot was Maia at the front desk during checkout. She was friendly, empathetic and worked through as many of our issues as she could. She sent us off with coffee and pastries for the road, a genuinely thoughtful gesture that stood out against the rest of the poor experience. The location is excellent and most hotel staff were pleasant, but I wouldn't return. This isn't the standard I'd expect from a 4.5 star Hyatt property.

Really excellent hotel. Location is great, staff were very friendly and went out of their way in many occasions. Amenities were as much as possible, even including a Nespresso machine in the room (very rare in the U.S). The only things missing is a pool and affordable parking, but it seems that parking is a Denver/Colorado issue.

Great stay. Wonderful staff. Welcoming environment. Food was excellent! We greatly enjoyed our stay and would stay there again if we were to visit Denver in the future. We highly recommend. While there, make sure you take advantage of the free bussing on 16th street. It is a great way to get around town to explore the capitol and Denver Art Museum.

Location was good if you wanted to be downtown. Atmosphere was OK, rooms where OK, Value was terrible, be prepared to pay for almost everything on top of paying for your room. Make sure you read everything because they charge you for a destination fee once you get there. Parking, pay for that, coffee in the lobby, pay for that. Don't bring leftovers, the mini fridge won't store them.