Thompson Denver

The hotel was pretty and clean. The rooms were new and very fresh. The hotel itself is in a decent area and very close to some local bars, which we walked to every night. For the most part we felt safe, but we are from Portland so we are probably immune. Our only disappointment in the hotel was the breakfast and breakfast staff, very slow, and not good quality food at all.

The room was gorgeous, but small. Chez Maggy had a wonderful Sunday brunch. I’d go back just for the shower. Great location with many options within walking distance.

My wife and I were excited for a weekend away in Denver and I had booked the Mile High Suite with cash + points. I am new to the Hyatt rewards program after holding Lifetime Elite status with Marriott and Hilton. We checked in and got to our room and it was a very small room. I was a bit confused as to how this small room could possible be a suite so I called down to the front desk. She said I was in a suite and I said "really? this is a suite???" She then confessed that it was a "corner king" and it was every bit as good as the Mile High Suite. It was a laughable comment. The suite was booking for $1500 a night that weekend and so obviously she had given the room to someone else and tried to sneak it past us at checkin and then lie about it over the phone. We still had paid $350+ as well as points redemption but the upgrade was the entire reason I booked there, otherwise I would've stayed at the Grand Hyatt. Apologies were made and I was told I would get my points back but there was no offer of monetary compensation. Still haven't heard back from them and haven't seen anything on my card or account. Super disappointing to say the least.

Meh. Stayed at the hotel because that was where my event was. Corner room faced an alley on both sides. Views were nonexistent. Was able to hear people from the room above and the ambient noise from the street and alley were very prominent. The windows have no soundproof qualities at all. Bathroom lacks a vent fan, didn’t have a remote for the TV, bed was average and no extra pillows or blankets in the room. There is a 20% surcharge for any food or bev purchased at the hotel in lieu of a gratuity, but they still offer the chance to tip. Overall, worked for convenience but wouldn’t choose to stay there again.

Stayed here last weekend—we got a Two Queens Bedroom with City View. Check-in was easy, they gave us each a welcome drink of sparkling wine. The hotel itself is nice and clean—so was our room. Room had the usual amenities: safe, fridge, snacks (for charge), robes, some toiletries, etc. The small fridge was stocked with drinks (for charge) so there wasn’t much space to put our stuff, unless we took theirs out. They did have complimentary bottles of water and a coffee machine. Overall, the room felt too dark, not enough lighting—and the wall is painted an olive green so that didn’t help. The room gives off a cabin in the wood vibe. The bathroom is nice, shower is great, but the sink is structurally odd—the faucet doesn’t extend out into the sink far enough so you’re splashing water all over the counter. And there are no rails to hang your hand or bath towels, only hooks on the wall. Also, the bathroom doesn’t have enough lighting either, the light behind the mirror was too dim. Lobby level they have a restaurant and bar, both were enjoyable. Had $60 credit for breakfast each day—Chez Maggy was delicious! Bartenders at Bar M made great cocktails, and it’s an energetic vibe in the evening—but they close fairly early, winding down around 11pm. Overall, it’s a good hotel. And valet service ($64 overnight) was great!