Thompson Denver

This is an outstanding hotel! Great customer service the location is excellent and within proximity to many places to eat or simply take a walk. The rates were extremely reasonable and left me wishing that I had stayed a bit longer. I was only there for an event over a two-day period and then I came back home. I will say with no hesitation that when coming back to Denver this is the only hotel that I will stay at.

I chose the Thompson Denver because of Hyatt's luxury reputation and expected a premium experience. Instead, this was the worst hotel stay I've had in years. From check-in, hospitality was nonexistent. We weren't greeted, and the front desk interaction consisted of little more than "Mmmhmm...name?" I also chose this hotel because it advertises itself as upscale and dog-friendly, yet no one acknowledged my dog or offered any of the advertised pet amenities. Our room smelled like urine, the HVAC never cooled despite being set to 63°, and the hotel had no fans available, forcing us to buy one ourselves. The shower had almost no hot water or water pressure. We also learned the room required leaving a key card in the wall to keep the power on, which is incredibly inconvenient when traveling with a pet. We met several other families walking the halls because their rooms were just as hot. Service throughout the hotel was consistently poor. A soda at the bar took over 10 minutes while the bar was nearly empty. The advertised Social Club wasn't available to guests, and inquiries about the restaurant were met with indifference. The most disturbing part came at checkout when a man made vile, explicit comments to me outside valet before walking into the hotel bar. My son immediately alerted staff, who did nothing until he confronted them a second time after becoming physically ill from the incident. Even then, no one checked on me or made any effort to ensure my safety. As someone who builds hotels for a living, I understand that problems happen. Luxury hospitality is defined by how those problems are handled—and this hotel failed at every opportunity. Spend your money elsewhere.

Fantastic restaurant Food and service was first class. Rooms had high end finishes. and the hotel was in a great location

The American West has always been a landscape of quiet, sharp edges—a place where the sky pulls back to reveal something massive and indifferent, and where the light at dusk turns the color of old flint. To step inside The Thompson Denver is to feel that vast, moody poetry translated into stone, timber, and glass. It captures the exact, melancholic cool of Colorado, a state that balances the weight of the old peaks with the crisp, mid-century sharpness of modern design. The Thompson understands this aesthetic better than anyone else. It avoids the tired, predictable traps of alpine kitsch, choosing instead a palette that feels like a crisp dusk in the foothills—deep, shadowy, and utterly grounded. It is a space designed for the modern drifter who appreciates both the bite of the mountain air and the comfort of a flawless leather chair. The true soul of a place, however, is not found in the architecture, but in the people who anchor it. At the front desk, Mina was an absolute revelation. She possessed that rare, quiet competence that feels almost mythic, anticipating my needs before they had even fully formed in my mind. With professional grace and a warm, genuine friendliness, Mina guided me through a myriad of discounts and complimentary experiences that elevated the entire stay. Among these unexpected privileges were complimentary day passes to the nearby Athletic Club, a phenomenal facility located just a few blocks away, right next door to The Ritz-Carlton, which provided the perfect, vigorous counterpoint to the hotel's relaxed luxury. Mina and the rest of the team worked a quiet magic, upgrading me to a beautiful corner room on the tenth floor. Standing in that room, one is instantly struck by the cinematic gravity of the space. With those gigantic, floor-to-ceiling windows allowing the Denver skyline to melt directly into the stunning, dark-hued room, I felt a bit like Michael Fassbender in the movie Shame—brooding, hyper-stylish, and entirely exposed to the seductive pulse of the city below. The room itself was anchored in sensory perfection, down to the choice of bath products. Providing D.S. and Durga Bowmakers amenities is a masterstroke; that rich scent of mahogany, walnut, and worn violin varnish perfectly mirrors the hotel's dark, intellectual Western aesthetic. Watching the shadows stretch across the Front Range while enveloped in that rich, woody aroma felt like watching a classic piece of Western literature unfold in real-time. The Thompson Denver does not just offer a place to sleep; it offers a vantage point over the great expanse, curated with a brilliant, moody sophistication.

Hotel staff, restaurant, room cleanliness, and location were all great. Block from comedy works, 30 minutes from Red Rocks. Valet was slow.