Thompson Denver

Stayed a night in late September (Saturday) and it was great. Staff were genuinely friendly, not the scripted kind, just easy people to deal with. Room was clean and modern, everything worked, bed was comfortable. The bar ended up being the highlight, had a penicillin there that might be the best I've had. Would stay again without thinking twice.

The Thompson is a beautiful hotel if you are looking for a getaway weekend or are visiting for business. Staff is helpful and very friendly. The rooms are clean and smell amazing. Can’t wait to visit again!

I love Hyatt hotels and the Thompson Hotel Denver was no exception. The hotel is in a great location, very clean and great breakfast. The staff is helpful and friendly.

Stayed at The Thompson Denver over Labor Day weekend and left disappointed. The room was small, even after an upgrade, and the closet door was broken for the duration of our stay. The in-room steamer stained two items of our clothing, and my pajamas went missing entirely. I spoke to the assistant manager about these issues but didn't resolve before we checked out. The biggest problems were: 1. The hidden $30/night property fee, never disclosed at booking or check-in. We only learned about it at checkout, and most of what it supposedly covers, like local retail discounts, was never mentioned to us. WiFi was gated behind this fee, which is a strange choice for a property positioned at this level. The check-in "welcome" pastries and champagne (which apparently you pay for with this fee) were stale and inedible, and other amenities like the shoe shine and gym laundry either weren't offered or, as we later learned, weren't actually available that weekend (due to the holiday). 2. The restaurant- poor quality and service. We arrived at the breakfast host stand two minutes past the cutoff and were turned away despite breakfast being included in our reservation, no flexibility from the manager. Food was subpar, service was slow enough on day one that they proactively credited us for the wait, and a mandatory 20% service fee is added to every food and beverage ticket on top of it. The one true bright spot was Maia at the front desk during checkout. She was friendly, empathetic and worked through as many of our issues as she could. She sent us off with coffee and pastries for the road, a genuinely thoughtful gesture that stood out against the rest of the poor experience. The location is excellent and most hotel staff were pleasant, but I wouldn't return. This isn't the standard I'd expect from a 4.5 star Hyatt property.

Really excellent hotel. Location is great, staff were very friendly and went out of their way in many occasions. Amenities were as much as possible, even including a Nespresso machine in the room (very rare in the U.S). The only things missing is a pool and affordable parking, but it seems that parking is a Denver/Colorado issue.