Surety Hotel

The room was small, not bad, but went to the bar/reastraunt your hostess was absolutely awful, not friendly, or accommodating, 8-10 tables open but could not seat us, reservations?? Bartender (woman) was lack luster, or waiter was amazing Once we got a table. Guess what all those tables except for one big one was still open, but yet we had to wait an hour! Hostess and Bartender really need some training on hospitality!

I didn’t stay at the Surety Hotel myself—I was coordinating rooms for our employees—but I had to leave a review because Brookly at the front desk was an absolute gem. My brain was fried that day, and she handled my scattered energy like a total pro. Super patient, sharp, and her personality? Loved it. Total vibe. What really blew me away was when I had to call back over a week later—Brookly remembered me and the whole situation. She made the process insanely easy and actually enjoyable. That level of care and memory is rare, and it didn’t go unnoticed. Surety Hotel is lucky to have her. If every place had a Brookly, the world would run smoother.

I had stayed at a property in West Des Moines that was horrible and I switched to this hotel and I’m glad I did. The room is modern, clean with a very comfortable bed. The lobby area reminds me of staying at an Edition. The restaurant is quite good with exceptional service. A few cons though. When I checked in they gave me a room that was already occupied. You hear a lot of outside noise and the street that the hotel is on attracts a lot of homeless. I’d stay here again if I came back to Des Moines.

Very disappointed For $200 /night. No complimentary breakfast- costs an additional $25/ night for parking- if the lot would have been full we would have had to walk aways to find a parking ramp. The room was extremely small. They do stock your room with snacks and beverages at a high cost. The floors and beds creeked and were noisy as well as the floors. There were beggars outside the motel entrance that made us nervous. Definitely not kid friendly! On our final bill they also charged us $13 to use our credit card to pay for the room that we had to ask about. Positives- the bathroom was good size along with the shower and the front desk staff were amazing to work with all of our confusion about parking.

This was our second stay at Surety and, once again, it did not disappoint!!! Upon entrance, the hotel lobby is warm, expansive, beautifully appointed and so welcoming. Front desk staff very friendly, check in was a breeze. As the hotel does not offer valet parking, and street parking is difficult, we chose to pay a bit extra for the onsite underground parking, located adjacent to the building. Very easy and convenient! Rooms are large, gorgeous, clean and comfortable. We were in a room facing the Main Street but were 7 floors up, so road noise wasn’t too bad, I’d ask for an upper floor room if you are sensitive to noise, though, as I’d guess lower floor, street facing rooms may be noisy. We ate at the attached restaurant/lounge and it was great! Good service, great cocktails and yummy food. This will always be our go to hotel when stopping through Des Moines!