Surety Hotel

This hotel is amazing. It was an old insurance company building that was repurposed. Beautiful lobby rooms etc. Total comfort. Great location in downtown Des Moines.

Shanna at the coffee bar made the best latte I’ve ever had. I would definitely recommend coming here for coffee and pastries,

Had dinner at Mulberry Street Tavern recently. Not my first time, definitely not my last. Food was amazing. So was the drinks (had Sweater weather) So glad they brought back the scotch eggs, but with a twist! I sat at the bar, both Branka and Connor were delightful, but I must give a massive shout out to the cooks. Dante, Alex, and Jesus. Without their hard work, the food would not be as wonderful.

We stay at a lot of hotels and this one unfortunately fell very short on what we are used to at a 4 star hotel. First of all, there is no valet or anyone to help with your luggage. I have never stayed at a 4 star hotel that doesn't offer either of these things. The parking garage they have you use is very close by, but still super inconvenient because there are very few places to park out front for unloading. I really dislike when there is no coffee pot in the room. You had to go downstairs every morning and get it in the lobby. I just find this super inconvenient. Personal preference. The rooms are small and you can hear everything through the walls. One evening a group of people (who we are pretty sure weren't even guests of the hotel, but there is no security or key required on the elevator, so anyone can get in), stood outside our room and were loudly talking and partying for over an hour. The room phone didn't work, so we couldn't even call the front desk. The major "we will never stay here again" thing for us, was how unsafe we felt. The general area of the hotel has so many homeless people around it. We couldn't walk outside at any point in the day, without coming in contact with aggressive behavior and feeling very unsafe. There is a quick shop next door and crowds of rowdy people gather outside of it from morning to night. We stay about 50 to 60 nights in hotels a year, and this was by far one of the worst 4 star experiences we have had, let alone the most unsafe we have felt. It's really a shame, because the hotel has potential, but with no security, valet, or what felt like regard of guests' safety, I could not recommend for anyone to stay here.

Andrea did a great job as our waitress at the Mulberry Street Tavern! She should run this place and they are lucky to have her. Put her in charge of training all your wait staff!