Surety Hotel

Our stay at The Surety did not start well. The parking and traffic configuration is complicated. With so much construction in the downtown area, it is difficult to get around and to find the hotels designated, remote parking area. The hotel lobby is very soothing with high ceilings, numerous seating areas and a pool table. However, a wedding going on the night we were there, with pulsating reverberations made the lobby almost uninhabitable. So what saved this hotel and earned it a 4* rating? The Restaurant! The food was very good, even interesting and the service was superb! How nice to check into a hotel after a long days traveling and not to have to leave for a good meal. Well done!

Thank you Brooklyn, Sean and Ross for recognizing my loyalty to Marriott and for the lovely upgrade. Also, Nora at the coffee shop is an exceptional human and server. She waited on me for breakfast and she made it so fun and memorable.

The room was small, not bad, but went to the bar/reastraunt your hostess was absolutely awful, not friendly, or accommodating, 8-10 tables open but could not seat us, reservations?? Bartender (woman) was lack luster, or waiter was amazing Once we got a table. Guess what all those tables except for one big one was still open, but yet we had to wait an hour! Hostess and Bartender really need some training on hospitality!

I didn’t stay at the Surety Hotel myself—I was coordinating rooms for our employees—but I had to leave a review because Brookly at the front desk was an absolute gem. My brain was fried that day, and she handled my scattered energy like a total pro. Super patient, sharp, and her personality? Loved it. Total vibe. What really blew me away was when I had to call back over a week later—Brookly remembered me and the whole situation. She made the process insanely easy and actually enjoyable. That level of care and memory is rare, and it didn’t go unnoticed. Surety Hotel is lucky to have her. If every place had a Brookly, the world would run smoother.

I had stayed at a property in West Des Moines that was horrible and I switched to this hotel and I’m glad I did. The room is modern, clean with a very comfortable bed. The lobby area reminds me of staying at an Edition. The restaurant is quite good with exceptional service. A few cons though. When I checked in they gave me a room that was already occupied. You hear a lot of outside noise and the street that the hotel is on attracts a lot of homeless. I’d stay here again if I came back to Des Moines.