The Henderson Beach Resort & Spa

Henderson Resort was incredible! Great amenities, white sand and clear beaches. The chair and umbrella guy Anthony had great customer service and was very friendly.

Our experience at Henderson Beach Resort was nothing short of disappointing. This resort is absolutely not worth the money, and doesn’t even closely resemble the photos posted online. The service was absolutely terrible and the beach access/view was complete bait & switch. First — let’s start with the service. Absolutely dreadful. Everyone here had such a terrible attitude, it was genuinely shocking how arrogant and snooty everyone was. I was yelled at for walking by the pool at 10:23pm when coming back from the beach — “POOL CLOSES AT 10PM CAN’T BE OUT HERE” — I’m aware!! This is the only way back from the beach!! Everyone had a total attitude and the woman we told when checking out, Brooklyn, could care less and was smirking. Didn’t offer any money back, a manager to talk to us, or ANYTHING!! We spent over $3K on this vacation and not one person seemed to care if our experience was good. We were kept up by a very loud Wedding Reception with rap music that continued well after 11pm. The room wasn’t horrible but had a musty odor and almost everything was not in working condition. The deadbolt on the front door was broken and kept getting stuck, the coffeemaker was dismantled as if a previous guest broke it, and the shower leaked an insane amount of water after we took a shower, creating a flood and slipping hazard. The TV went black every time we selected a channel. Additionally, the speaker on the phone was broken and they couldn’t hear us, and the hair dryer didn’t work either. Our room was 348. The actual beds were very mushy, but the linens weren’t terrible. Our view was pretty but NOT a “Premium Gulf View”, our view was mostly of the pool and courtyard, a random pink building that was under construction daily, and the other parts of the resort. In the very left, you could see a glimpse the beach. The walk to the beach was a winding maze that took about 20 minutes each way, and we had to pay $65 for beach chairs with exposed nails and scratchy wood surfaces. We cut ourselves on the chairs and nobody seemed to care. The Primrose Restaurant was absolutely terrible, we spent $60 on breakfast just to be ignored by our waitress Sharise and be served raw eggs. To say — we won’t be back is an understatement. I’m giving 2 stars because the man who helped us with beach equipment, Carson, was very friendly — and the hotel gym was pretty nice, with Pelotons and other nice equipment.

We stopped in for our first visit ever. Sonya was our bartender. We threw some of the tougher choices of drinks at her and I must say they were fantastic. My old fashioned and my sister's espresso martini were especially great. Kudos to Sonya!

I wanted to give a big thank you to Matt Anthony for helping us at the beach. He really when above and beyond.My family and I will never forget his kindness and hospitality. Cant wait to go back and visit again.

Matt did a great job today at the beach! Great service! The weather was perfect today! Chair setup was done well. Thanks again, Matt!