The Westin Book Cadillac Detroit

I wanted to bring a serious concern to your attention. I was informed that the Executive Chef was chewing tobacco and spitting in Kitchen trash while overseeing food preparation for weddings and corporate events. If this information is accurate, it raises significant concerns about food safety, sanitation, and the level of professionalism expected in a hospitality environment. Given the standards guests expect when attending events at the hotel, I hope this matter is taken seriously and reviewed appropriately. My intention is not to make accusations but to ensure that proper food handling practices are consistently maintained.

This was our first visit to Detroit, and the location of the hotel was conveniently located across the street from where the DAX airport shuttle stops and within easy walking distance of everything we wanted to see in downtown Detroit. We arrived around 4:30pm and found a fairly long line at check-in, but the four ladies working the front desk kept things moving efficiently and got everyone checked in quickly. As part of the check-in process, we were given the option to forgo housekeeping in exchange for a $20 credit that could be used at the hotel's restaurants or bar, which we took advantage of Our room was on the 21st floor but it had only a single small window with no view. The room itself was comfortable and clean, though the decor was a bit sterile and lacking in character. The shower was excellent, with plenty of hot water and good water pressure. Overall, it was a comfortable stay and the convenience of the location made it a great base for exploring Detroit.

Second stay at the Westin Book Cadillac, for a two-night stay on the 22nd floor. Decor has been upgraded since my last stay, and the valet parking is a lot more efficient despite the fact that the text-to-summon-car function was not operable. The rooms were comfortable, though the ottoman seat at the desk was uncomfortable for working (not to mention one was right on top of the huge television screen, giving one a tan while working at the desk). The shower got warm quickly, and the bathroom amenities of Westin White Tea scent were fine (though the miniature lotion bottle was absurdly small). Enjoyed the bar one evening, which was spacious and lively. Also enjoyed the 23rd-level lounge which had a solid weekday breakfast (which was unfortunately not open on Saturday morning!).

Very disappointing experience at The Westin Book Cadillac Detroit. A valet attendant gave me a luggage cart and didn’t assist. While I was unloading my car, the cart rolled unattended and hit my vehicle, causing damage—including a window issue. What followed was even worse. No managers available, constant runaround between the hotel and valet, and conflicting information about video footage and the claim. I was repeatedly told they “couldn’t help” because valet is third-party, which is unacceptable for something that happened on their property. The lack of accountability, urgency, and basic customer service was shocking. Even at checkout, I felt rushed and dismissed with no real resolution. Would not trust this hotel again **UPDATE: Management has stated the situation was handled in good faith; however, the claim was initially denied, required further dispute, and communication was inconsistent and delayed. Goodwill compensation was not offered proactively—I had to request it multiple times. This does not reflect an appropriate response to a situation involving damage to a guest’s vehicle on property.

The gym is in a section of the hotel that also houses the pool. It’s a spacious room, plenty of cardio equipment, including some variety (treadmill, rower, bikes, elliptical). Core LifeFitness machines are present - lat pulldown, chest press, leg curl, shoulder press, etc. Cable machine. Well-stocked dumbbell rack up to 50 lbs. Kettlebells, balance balls, medicine bells. No free weights or racks.