The Westin Book Cadillac Detroit

The hotel was extremely busy with multiple weddings and a concert in town at Ford Field. The front desk was not apologetic about our room not being ready, we were unable to use hotel amenities (the pool) while we waited for our room. Upon check-out the desk was busy and I gave some cash to go against my balance. When reviewing my CC statement the next month, I noticed the full amount was charged. I went through accounting and for 3 months “looked into this” while I kept calling every few weeks to see when this would be resolved. I was just told now that nothing was seen from security and I’m just out the cash. This is terrible business practice and I will NEVER stay here again …. Nothing offered to me for my time and continued calls to check and see how this was being resolved. I wasn’t even offered points for my troubles. The front desk are uninterested in their patrons and will steal from you given the opportunity. Beware.

I stayed here recently on a business trip and had a very good overall experience. We arrived around check-in time, and while a few rooms for our group were not quite ready, the delay was minimal. The hotel offered a comfortable lounge area near the front desk, which made it easy to relax while waiting. The room was spacious, quiet, and well-appointed. The bed was comfortable, the shower had adequate water pressure, and the towels were of good quality. There was a minifridge in the room as well. I also appreciated the convenience of having both a Starbucks and a restaurant located in the lobby. Although we did not spend much time sightseeing, the hotel's location allowed us to easily walk to a Detroit Tigers game, which was a nice bonus. Overall, this was a comfortable and convenient stay. The minor check-in delay was quickly resolved, and I would happily stay here again on a future visit.

DO NOT use the Book Cadillac for your event. We reserved a block of rooms for our daughter’s wedding party. We wanted thirty rooms, but the Book Cadillac event planner suggested reserving only twenty based on our guest list size; we were told we could easily add more rooms later. Shortly after, when our guest list expanded, we asked for more rooms, but we were told we couldn’t add any more, as there was another event in town that weekend. As we needed a larger block, we were forced to find another hotel. The Book Cadillac then refused to refund our deposit, saying we should have read the fine print in the contract more carefully. We contracted with them in good faith, and trusted their event planning staff to help us with the details of this complex plan, but we feel they have completely taken advantage of us. Calls to Marriott Corporate were completely unhelpful.

This was our first visit to Detroit, and the location of the hotel was conveniently located across the street from where the DAX airport shuttle stops and within easy walking distance of everything we wanted to see in downtown Detroit. We arrived around 4:30pm and found a fairly long line at check-in, but the four ladies working the front desk kept things moving efficiently and got everyone checked in quickly. As part of the check-in process, we were given the option to forgo housekeeping in exchange for a $20 credit that could be used at the hotel's restaurants or bar, which we took advantage of Our room was on the 21st floor but it had only a single small window with no view. The room itself was comfortable and clean, though the decor was a bit sterile and lacking in character. The shower was excellent, with plenty of hot water and good water pressure. Overall, it was a comfortable stay and the convenience of the location made it a great base for exploring Detroit.

Second stay at the Westin Book Cadillac, for a two-night stay on the 22nd floor. Decor has been upgraded since my last stay, and the valet parking is a lot more efficient despite the fact that the text-to-summon-car function was not operable. The rooms were comfortable, though the ottoman seat at the desk was uncomfortable for working (not to mention one was right on top of the huge television screen, giving one a tan while working at the desk). The shower got warm quickly, and the bathroom amenities of Westin White Tea scent were fine (though the miniature lotion bottle was absurdly small). Enjoyed the bar one evening, which was spacious and lively. Also enjoyed the 23rd-level lounge which had a solid weekday breakfast (which was unfortunately not open on Saturday morning!).