Dunton Hot Springs

This was absolutely the worst trip of my life. My wife have been to several five star hotels like four seasons Beverly Hills, Hotel bel air, Waldorf Astoria Amsterdam, relais chateaux triple creek ranch Montana, relais chateaux rancho Valencia, lake placid relais chateaux, pierre Taj New York, four seasons San Francisco and Seattle, four seasons whistler, villa Della pergola relais chateaux Alassio Italy, relais chateaux chateau neercanne, chateau de sureau relais chateaux. Of all the above hotels, Dunton hot springs was the worst hotel with horrible food and substandard customer service and the most expensive. Issues with our stay. While reading my below complaints please center I paid $3200 per day and believe me I have never paid more than $1200 per day for any of the above properties. 1. My wife had made this reservation 1 month back and emailed multiple times that we are vegetarians and do not eat garlic, onions and potatoes but when we arrived at 6 pm, Troy at customer service told us that he forgot to mention this to the chef. The dinner that night was horrible. There were only three courses. The appetizer was risotto which was not cooked well and then we had tempeh for entre which was not edible at all. The desert was very ok. The food we got at relais chateau properties such as triple creek ranch Montana or chateau neercanne was Michelin star/seven course meal. Mr Ross if you are reading this, I am more than happy to send you pictures of our meals at these amazing relais chateaux properties. 2. When we checked in our room, there were no shower cap. When I tried to call the front desk, the phone in my room was not working. I had to walk to the front desk to inform them about this. 3. When we went for a shower, there was no bath soap in our room. 4. It took them 2 days to fix my phone in my room. 5. My wife had emailed Troy that she wanted to change the horse riding time from 10.30 am to 11 am. Troy forgot about this email and never changed our time of horse riding. He told us at our check in that he will try to talk to the horse riding instructor but there was no guarantee. Next day morning, the horse riding instructor shows at our breakfast expecting us to start the activity at 10.30 because Troy never reached out to her. She had no problem to start at 11 because she had no other clients that day. What was the hassle about? Luckily, the horse riding was great and Torrie is a great instructor. 6. For the first two days of breakfast, the only entree they had for us was avocado toast. They did not even to brother to smash the avocado. Just a piece of bread and cut avocado on it and some pieces of tomato. There was no freshly squeezed orange juice only cold pressed. 7. I complained about the food to Eric and he told me that he will provide more options to us. On the third morning for breakfast, we again got avocado toast for breakfast. I told the server that there will be more options for food. She arrogantly refused. After we we are done with our breakfast and about to start our hiking at 9.30 am, the server come to our table and says that she forgot to mention the additional food the chef had prepared for us. 8. My phone is still not working and I walk to the front desk to get my laundry done. Eric mentions that the someone will come to pick the laundry in 15 mins but nobody shows up till 3 hours. The reason for poor customer service is that there is only one person at the front desk who is Troy. He pick up the laundry, he delivers wood for fire place, he makes reservation and he answers emails. He books activities ands he does everything. It's not his mistake because he is so overworked. I have never been to any five star resort where there is such few staff members. Mr Ross, you need to hire more staff at front desk. 9. On the first day of my vacation which is my birthday, we decide to go to hot springs at 3.45 pm. Troy comes in at 3.55 pm and tells us that we need to get out in 2 mins as there is private soak session at 4 pm. It would have been nice if Troy had mentioned about this booked private soak session at check in. It's kind of insulting to have kicked out of an amenity we want to use after 10 mins when we are paying 3200 dollars per night. Also, why would you allow private soak sessions for 200 dollars and kick out all other guests when we are paying so much money to stay in the resort and an additional 600 dollar as resort fee per day. 10. The dinner at second night was also horrible. The entree was miso tofu which was so salty. The only vegetarian entree for dinner we got during our stay was tempeh and tofu and eggplant. There are so many vegetarian options to explore. 11. On the four night, we again got tempeh. I was so fed up of this food and so hungry that I had to beg the chef to make me spaghetti with tomato sauce. 12. My wife had requested a SUV for our ride from the airport to the hotel. Troy forgot about this and we got a min van from the hotel to the airport. 13. Troy totally forgot to book our half day hiking. He told us on our check in that he forgot about this inspite of my wife emailing multiple times. 14. The only thing we loved on our trip was beautiful weather. gorgeous landscape, change in colors on trees in fall and deers running around and horse riding. We also loved the hot springs and the Bjorkman cabin with its wood burning fireplace.

It's one of the best places to go and relax and have a great getaway. The area is one of the most beautiful anywhere - accomodations are fantastic, and the food was really good as well. People there are always amazing too - their staff is among the best of any resort anywhere. And plently to do on site, or not too far away as well, or you can just relax and read - such a great place!

We visited Dunton Hot Springs with a group for a friend's milestone birthday and had an absolutely fantastic time, although I can understand why reviews are somewhat polarizing -- this is not "St. Regis in the mountains" but a thoughtfully reconstructed ghost town with relocated and restored historic structures and a ton of rustic charm, amazing food, and excellent service. Dunton is miles from anywhere so while you could take day trips, the real joy is talking with friends or family, relaxing in the natural hot springs, hiking through the natural beauty, and trying to digest enough to enjoy the next meal. We were part of a group of 10 in Potter House, the largest cabin, with a spacious common area and fireplace, a full kitchen (though I can't imagine using it), a duck pond, and gorgeous views of wilderness and an unspoiled night sky. (Fast WiFi is available if you can't escape work, but I recommend trying.) A typical day is a leisurely walk down to the lodge for breakfast (the avocado toast with chili crisp is stunning), hiking, hot springs, or exploring the art collection, a 3-course lunch, more activities -- considering the challenges of 8900 ft, if you haven't adapted yet -- and then happy hour snacks and drinks and a delicious 3-course dinner. I recommend as much physical activity as possible to enjoy the dining. Bartenders Colton and Max have assembled a fun cocktail menu but will create anything you want, the included wine options are all excellent choices (particularly the dinner pairings) and it's possible to get anything you need to go in canteens for the hot springs or back to the cabins. Somehow the staff managed to always make up and turn down our rooms despite our varied schedules; we never actually saw them in the cabin. Dunton is an active location that calls for decent mobility and you'll definitely get some mud on your boots, and natural wildlife is everywhere. As long as you set your expectations right, you'll have a great time.

Great location that’s it. The staff was mostly rude and disorganized. Some of the staff were very nice went out of their way, but overall, it was very disorganized as a whole. The food was terrible for 85% of our stay. We had one good lunch. For an all-inclusive place the snacks were a major disappointment especially a place where you’re doing active things to just throw out bags of chips and power bars is pathetic for the price that you pay. The happy hour appetizers were very skimpy. I’m still very shocked at how poor the food was for the price that we paid. The bread was good at most meals, though. The grounds are cool. We stayed in the pot house which was well done. However, there are a little details that are missing like there’s no hooks toput towels on or hang anything in the bathrooms. There’s no toilet paper holders just random little things.. the hot spring is very cool looking but there’s really nowhere to sit for more than 2 to 3 people and you can’t stand because it’s deep if you’re shorter than 56 and so you have to hang on the edge of the hot spring, which doesn’t seem very relaxing. All in all, I would not recommend this place until they get their act together a little bit more the grounds are beautiful. It is a unique place. It’s too bad. It just fell short, particularly for the price. The value just isn’t there. And to add insult to injury, I sent them an email with my feedback and never heard one response

They made my wife's birthday and our 4 year anniversary so special. We were heart broken when we finally had to leave... Thank you to Kyle, Scott, Lee, Susan, Holly, and many others for giving us literally the best vacation we have ever been on. The room was clean and cozy, no bad smells, no hairs on the bed, always had fresh water bottles every time we left and came back to the cabin... Cocktails were great, liquor, wine, beer selection was high quality. The stay was TRULY all inclusive, nothing extra on my bill besides the massage I bought my wife and the gratuity I decided to leave for the staff... which is surprising because I asked for seconds at almost every meal, drank good scotch and wine every night, and had other above and beyond accommodations. I was actually shocked to not see anything extra on the bill. They even let my wife borrow some nice hiking boots because she forgot hers at home. Chef Alex and Chef Dillon made our first night extra special. We sat at the chefs table and watched them carefully prepare our courses. Lots of joking and laughter, and the wine pairings were on point. They let us check in very early on our day of arrival so that we could go on the snowcat tour at 10:30AM. The staff wasn't overbearing like at other resorts where the concierge hounds you about booking your day full of activities... they were actually pretty much completely out of the way, but somehow if we needed anything, they were always available and happy to help. The location was remote and the view of the mountains and stars was incredible. The other guests were friendly. Everyone was in a good mood so it was really easy to get along. We sat at the communal table for multiple meals and never had a bad experience there. This is our new spot. We will be back, over and over and over again. The room we stayed in (FORGE) was spacious, warm, clean... The bathroom floors are heated, the bed is soft but supportive, the sheets are thick and quality but breathable and silky. The art was unique and had a cohesive theme to it. The food is like if you had a 5 star chef staying the night at your house. They cooked high end meals but with an extremely authentic homey feel that made us excited every time we sat down to eat. Kyle makes incredible cocktails and he knows his stuff when it comes to beers and liquors.