Hyatt Hacienda Del Mar

The room is exquisite: spacious, luxurious, new and clean! And equipped with complete necessities with washer and dryer (sharing with your neighbor). The staff is super friendly, polite (no attitude) and helpful. People in Puerto Rico in general are friendly; it made the visit very pleasant. The only misunderstanding was when I asked them to clean the floor (I meant vacuum/sweep), they mopped the floor with clorox! And complained a few times with neighbors who partied past 10pm or just loud in general. The resort is very clean, beautiful and pleasant. The view of the beach with palm trees is very pretty and relaxing. It's a 5 star for me compared to Florida resorts.

The service of this hotel is horrible . They don't consider any medical or family emergency . I had a reservation with this hotel and due to medical emergency i tried to modify my reservation but unfortunately hotel manager is ruthless . Mrs. Rodriguez who is the manager of this property doesn't willing to help her guest. So you have to pay the penalty regardless of the situation even you have DEATH in your family . i understand every hotel has cancellation policy but there is always exception to that in the event of emergency EXCEPT THIS HOTEL !! I guess this hotel manager NEVER had any family emergency !!!!!!

I felt welcomed the moment I stepped into the lobby and when I noticed a small isssue with my room I was moved immediately to another room. On my second night I noticed I could ask for a yoga mat, free weights and a sound machine which they brought to me to use free of change for the week. What a bonus this was. The front desk was kind, respectful and joyful! the grounds beautiful. I'll be back! The food at Mahi Mahi on sight was fantastic as well. Next time I hope to see the wild horses in the area!

Our family stay in April 2024 was exactly what we needed! The property is lush and beautifully maintained — think palm trees, sparkling pools, and plenty of spots to unwind. My balcony faced the ocean, and waking up to those views every morning was magical. The beach was just steps away, the pools were never too crowded, and the grounds felt like a true getaway. Whether lounging poolside or sipping drinks under the stars, this spot delivered peaceful island vibes from start to finish.I definitely recommend this hotel/resort!

I would never recommend the Hyatt Vacation Club at Hacienda del Mar in Dorado, especially if you have any medical needs—or simply expect basic clarity and honesty when booking. We booked this hotel through Expedia, thinking it was near our destination. Instead, it turned out to be 45 minutes away—something that was not clearly disclosed during booking. By the time we realized, it was too late. Worse, my fiancé is diabetic and needs refrigerated insulin. We could not check in because the hotel couldn’t properly accommodate this medical necessity. We urgently had to find another safe place to stay. I tried multiple times to contact the hotel to explain the situation—calling at 5:00 AM, 7:00 AM, and 9:00 PM—and no one ever answered. There was no way to speak to anyone or get help. Despite all this, the hotel has refused to refund us. This wasn’t about preference—it was about health and safety. Their complete lack of compassion, communication, and flexibility during a medical emergency is inexcusable. If you're traveling with any kind of special need—or simply expect basic service—do not stay here. There are better, safer, and more humane options elsewhere.