Hotel Taschenbergpalais Kempinski Dresden

Our stay at Hotel Taschenbergpalais Kempinski Dresden fell well short of expectations. Having stayed at the Vier Jahreszeiten Kempinski in Munich immediately beforehand, the difference in service, organisation and attention to detail was striking. The arrival experience set the tone. When we were dropped off, there was no one outside to assist with our luggage, so we brought our bags into the foyer ourselves. Although the receptionist was pleasant, she incorrectly advised that breakfast was not included in our reservation. There was also no mention of our US$100 food and beverage credit or our other booking benefits. A letter left in our room on the first evening subsequently confirmed that breakfast was included and outlined our other benefits, including the voucher and its conditions. Breakfast was particularly disappointing. The food itself was good, but the experience often felt chaotic. Food stations were frequently empty and slow to be replenished, and our breakfast orders were consistently incorrect. The most concerning example was an omelette I ordered with everything except prawns. I specifically reiterated this exclusion to the waiter, yet the omelette arrived with prawns. Fortunately, I do not have a crustacean allergy, but failing to follow such a clearly stated food exclusion could have had very serious consequences for someone who does. There was also inconsistency with housekeeping. We were told that turndown service was available only upon request, which was also stated on a notice in our room. We did not request it and received none on the first night, yet it was provided on the following two nights. This was not a problem in itself, but it added to the impression of poor coordination. The food and beverage credit caused further frustration. My wife and I chose a restaurant within the hotel, expecting to use the credit towards our meal, and spent significantly more than its value. Only at checkout did we discover that this particular restaurant was excluded and that no credit had been applied. I acknowledge that the voucher information was included in the letter left in our room on the first evening and that I should have read it more carefully. However, our booking benefits and the relevant restrictions should also have been explained at check-in, as they had been at other hotels during our trip. The person handling checkout acknowledged that this confusion had occurred before, which makes the lack of clear communication at reception even more disappointing. For me, a luxury hotel should deliver attentive service, accurate information and consistent attention to detail. Too many basic things went wrong during our stay. In my opinion, this is a poorly run hotel and a letdown to the Kempinski name.

Wonderful hotel service and staff. Charm space that is so often lacking in 5* hotels these days. Great room plenty of space all facilties. Nice view towards the rebuilt Church. Location couldnt be better for all the sights of the city. Opera house across the street and close but not too to the river. Staff just right on top of everything. Breakfast has great range of choices and produce.

I just left the hotel and miss it already. What a fabulous hotel in every way. First of all the hotel is gorgeous and the room was perfect in every way. I cannot begin to tell you how comfortable it was with every amenity you could imagine. The staff is wonderful- very professional but friendly. Helpful in every way way The breakfast was amazing- the selection and quality were beyond words. Finally, it is in the best location in Dresden. This was my second stay at the hotel and I look forward to a third!

The room was a standard room, but absolutely perfect; beautifullly decorated, well renovated, exclusive materials, the best bed ever.

First time staying in a Kempinski property and what a delight, the short one day stopover was delightful, seamless from checking in to out, wonderfully refurbished interior, spacious room, immaculate service, the 1705 bar was exceptional, great place for cocktails and snacks, will definitely consider the Kempinski in future trips. Great valet parking service, concierge, etc.