Fairmont The Palm, Dubai

We love this hotel the Fairmont, we have stayed here quite a few times now and will return again , the hotel is the cleanest we have stayed the staff as always polite and friendly thank you. A*****

We have just returned from an amazing 8 night stay at Fairmont the Palm. We arrived early morning and our room wasn’t quite ready yet. Jannelyn on reception was very friendly and helpful on check in and check out. We were greeted with a small drink and a refreshing towel. We were able to use the showers and changing facilities in the gym and we went to the beach while we waited for our room. About 1 o’clock I got an e mail to say our room was ready. We had a snack and drink on the beach bought to our sun beds then went to reception to get our keys and headed to our room on the 3rd floor. I had mentioned that we were celebrating my birthday and our wedding anniversary from the previous week and when we got to our palm sea facing room we were surprised with 2 cakes that tasted amazing. I say room, it was huge. Everything was clean and comfortable. Free bottled water a coffee machine with coffee pods and tea making facilities. Replenished daily. A huge bathroom with bath and shower which always had plenty of hot water and clean towels daily. The complimentary toiletries were really nice too. We were on half board and ate most days in the Flow kitchen. The food was varied, plentiful and well cooked. So much choice with the occasional themed nights. The service was excellent and you were always shown to a clean table so no hunting around for somewhere to sit. We ate one night in The Little Miss India restaurant. The food and service was excellent, with a small supplement to pay well worth it. Reservation was required. We spent time at the beach and around the pool and the sun beds in both places were very comfortable and towels were provided. There was also water stations around the premises to fill your cups or bottles with fresh water. If I had a small niggle it would be the constant music played it seems from every beach bar/club along the beach. And by mid afternoon and evening it came to a very loud thumpy crescendo. Not in the hotels control. The only respite was when you were in your room with the doors firmly shut. All in all an excellent stay. Would highly recommend and would return.

I would like to thank Amir from Valet parking for being so helpful. The hotel is so nice and bathrooms smelled so good😍😍😍😍

This hotel exceeded our expectations. We stayed in a City View room which was plenty big enough for a family of four (2 adults and 2 teenage girls). We asked before our arrival for the mini bar to be empty which they honoured and this then gave us room to fill with our own juice and soda. The room had free glass bottles of water which were replenished daily, tea, kettle and a Nespresso Coffee machine. We stayed Half Board and ate in the Flow Kitchen buffet every morning for breakfast. Buffet was very plentiful and a great variety. Pasties were different each day. Bacon, there was Pork or Turkey and sausages were pork, beef or chicken. Pancakes, French Toast, omelette/egg station, cereal, fruit, yogurt and just about everything. Coffee was great especially the latte and my daughters liked the caramel iced coffee. (All included in the half board package. We ate in Flow Kitchen on a lunch time and most evenings as we all like different foods. Again a great variety, different cuisine and suitable for everyone. Roast Beef and Yorkshire pudding, Asian duck pancakes, various curries, seafood, salads. Dessert station was great too. All the staff were great, friendly and very helpful. We tried BA Asian restaurant a couple of times too which was outstanding. If staying Half Board then there is a set 3 course menu which was very good. Service and portion sizes were great. This was at no extra cost to our Half Board package, you just paid for drinks (water too). Location of the hotel was perfect. 10 mins walk across the road to Nakheel (Palm Jumeirah) Mall, pharmacy, supermarket too. The hotel was very clean and housekeeping was fantastic. Cannot recommend this hotel enough and we will definitely be staying there again soon!

We stayed in a Fairmont Gold Room on the 9th floor for a week. It was the most wonderful experience from start to finish. We had access to the Fairmont Gold Lounge which was on the same floor. This gave us a peaceful and relaxing breakfast (hot and cold items and cooked to order eggs), afternoon tea, soft drinks all days and, of course, the amazing "Golden Hour" from 1700-1900 daily, which gave us unlimited free-flowing premium beer, wine, spirits and cocktails as well as a full salad selection and hot canapés, all of which were delicious and the food options changed daily. The pools and gardens were stunning, the beach was incredible. We sometimes had to search for a sun bed around the adult only pool, but soon found a little oasis further on with a waterfall which was very tranquil. Pool service and cleanliness was first class. Our room was well maintained by the excellent housekeeping staff. Air-con was ice-cold and amazing to return to. The bed was simply the most comfortable I have ever slept in. Toiletries were lovely and plentiful. We ate in Sea Grill twice, BA - Boldly Asian once, Little Miss India once and the Flow Kitchen three times. I would say book mid-week or early as the venues do get busy. BA has a noisy brunch on Friday and Saturday night which might not suit everyone. We went mid-week and it was lovely. The food quality, value and service at every venue was world class. The Staff - here is the most important thing. Anyone can build a hotel and turn on the lights. What makes it special are the staff. This hotel staff goes above and beyond to ensure that guests are well-catered for, from the bellman or security guard to managers, everyone we encountered had a smile, said good morning and was genuinely pleased to help you. Never before have we experienced such consistent and impressive levels of service as we did this week at this wonderful hotel. There were so many positive interactions that it is hard to select an individual, but I especially want to thank the dedicated and professional staff at the Gold Lounge; Aashis, Gilbert, Myint, Roju, Amzad and Ajay. They all worked tirelessly to ensure that everything we needed was well-catered for. Nothing was too much trouble. From the personal check-in by Roju, to the personal check-out from Myint, and everything in between, we were treated to the best levels of service and genuine hospitality that we have ever experienced. All hotels should be run this way. The Gold Lounge staff in particular are all a credit to the company. We were very sad to leave. In summary, we have been lucky to travel to many lovely places, but nothing compares to the welcome and care we received at Fairmont The Palm. We are so looking forward to returning soon.