Atlantis, The Palm

First time visiting Dubai, we chose Atlantis Palm for 6 nights of our stay. This is an absolutely amazing hotel, yes, its grand, it’s huge – but it also offers quality, a fantastic service and a really special feel. We used the half board option and upgraded to Club when we arrived. Every meal we had couldn’t be faulted. The HB option includes soft drinks which worked brilliantly to keep costs down. I was also really pleased to see water taps around the waterparks and pool areas so you could easily refill your own water bottles. Housekeeping did an amazing job, and the evening turn down service was also a lovely luxury. Meals – we ate at Kaleidascope on our first night, the buffet choice was amazing and EVERYTHING was of good quality. Other restaurants we chose were: Wavehouse, En Fuego (our favourite for food AND atmosphere), Gordon Ramsay’s Bread Street Kitchen and White Beach (incredibly stylish location). Food and Service at every occasion couldn’t be faulted. Thank you. The Happy Hour cockatils (5-7pm) included with the Club package were plentiful and generous and there was no feeling of rushing to ‘get your money’s worth’. We enjoyed the Waterparks – although busy – but as residents you get daily access so we could dip in and out of them as we pleased without taking up our full stay.

Atlantis The Palm – Anniversary Celebration Stay First the positives. The hotel is beautiful and the location is excellent. Everything is very clean and the rooms are stunning. The dinners were excellent. Ayamna was 6/5 – amazing food, service and atmosphere. We travel a lot and are familiar with hotels on the Palm. As one of Dubai’s landmarks our expectations for Atlantis were high. In reality the hotel was disappointing. The service here is poor. In hotels of this level basic things like attentiveness and making the guest’s stay easy are standard. I sent email to inform the hotel that we were coming to celebrate our anniversary and asked for suggestions on how I could pleasantly surprise my spouse. No one ever replied. Usually even affordable hotels acknowledge anniversaries with at least a greeting and high-end hotels tend to do it more elegantly. Here no one seemed to care – instead we were offered various paid extras - none of which were romantic or suitable for our trip. It felt more like being on a cruise than in a five-star hotel. At breakfast - if you want to eat outside you have to share the space with crows eating at the neighboring tables. In other hotels of similar standard this issue is handled properly so that outdoor dining remains “bird-free.” Here, it was left to guests’ children to chase the birds away from tables. At the beach, either customer service isn’t part of the concept or there simply isn’t enough staff because even getting water (which surprisingly is chargeable at this price level hotel - unlike in other Palm hotels we’ve stayed at) was difficult. Having stayed in five-star hotels around the world I can’t say Atlantis met that standard. It’s a good hotel for families with children. For adults it’s suitable if you want to have excellent dinners and sleep in a beautiful room and don’t care about breakfast or five-star service.

Food , beach , pool , everything was just fantastic. We stayed half board imperial. I would do full board with drinks package next time . No imperial , Staff are really the ones that make the holiday as nothing is too much bother . Big shout out to Happy Patrick every morning in the pool . Would we return YES YES YES

Showpiece resort with a waterpark, many dining options, and a private beach. Spacious rooms and family-friendly perks; choose a Palm-facing view.

Had a fun aerobic workout with Happy Patrick which was a great start to the day - keep the good work up! Brilliant to see so many people joining in the fun and as for the rest of Atlantis what a brilliant relaxing hotel to spend a week - can’t think of a better place to get away from it all