Atlantis, The Palm

Very disappointing stay and not 5 star. They will chase money when you book with them and they will push you to buy an extra night so you can check in earlier, but then they will charge you a "No Show" fee!! The rooms are getting old, the wifi is super low and everything is over priced. Dont bother going to the water park, it's so crowded and everything is so far apart. Total waste of money and my whole family was not happy with he stay. Definitely not a 5 star hotel, just all over priced.

We had a wonderful stay — the accommodation was exceptional, and the staff truly outstanding. We felt warmly welcomed and thoroughly spoilt throughout. The service across all establishments was impeccable. One suggestion: the hotel could elevate the guest experience further by partnering with excursion providers who match its high hospitality standards. Alternatively, offering these services in-house or at least managing the transfers would be a welcome improvement. A special mention goes to Tei, our housekeeper, who was meticulous and added such a thoughtful touch with her creative towel origami — a daily highlight my son eagerly looked forward to. It’s the kind of consistent, delightful detail we’ve come to love during our stays at Atlantis.

Our room valet Jagat was amazing and made our stay even more enjoyable by having our room made to the highest standard daily even leaving our kids a little surprise

The service we received while staying at the Atlantis palm was second to none our room valet Jagat went above and beyond daily to ensure our room impeccable, even leaving our kids a wonderful surprise one evening. We will definitely be coming back and asking for Jagat to be our room valet.

It was our first time visiting the Atlantis palm, and it’s a fantastic hotel with lots of amenities and a great waterpark. The staff couldn’t be more helpful and friendly! Would definitely recommend a stay here and would love to come back!