Atlantis, The Palm

This was our second visit. At this hotel we stayed in a Terrace suite, Half board. Beautiful room very spacious. The hotel is beautiful and very clean everywhere you go, all staff are brilliant and very helpful. Housekeeping: You can’t complain about the housekeeping as a room is spotlessly cleaned twice a day, fresh towels and clean bedding. They made my son’s day with the towel art they did in room. Mini bar is very expensive. Kids club: Is again very clean, staff all very friendly and lots to do for kids. Examples: Games room Art and crafts Lego room Snug room Role-play / dressing up Cooking room Indoor sports room 2 slides and soft play This is all new as it was not there last year. It’s brilliant for kids. Got an outside park and basketball court as well. This is used from 4 pm for about an hour as it’s too hot during the day. You can leave your kids if you wish with the staff member and pick them up a bit later. The place is very safe and secure. The restaurants: The saffron buffet was our favourite buffet restaurant with a very good choice of food. The dessert person was very good when I asked did he still made a sticky toffee pudding that I had the year before, he made it for me the next day. He did this twice which was very nice of him and it tasted gorgeous, our favourite pudding. The staff were very nice and the service was good with the restaurant very clean. En fuego Mexican restaurant was unfortunately our least favourite. The food was not the best, and there was no side dishes to order from on the half board package. The service was very slow. The pudding was the best. The Ayamna Restaurant food was brilliant and the service was very good. The only thing that was disappointing was that this year, they had put an additional charge on the mixed grill which was no charge last year on hardboard basis. Imperial Club Lounge: Unfortunately, this was overcrowded this year. We were told that this was because they were letting people pay to use this lounge who did have it through the room/suite they had. I don’t think this should be allowed unless you book the right room time to have access to this. Soft drinks free all day and alcohol is free between 5pm-7pm. Breakfast Freshly cooked omelettes and the eggs Benedict off the menu were very nice. The Afternoon tea we used for a lunch snack. The food is very good, especially the scones with fresh cream and jam. You can use the imperial beach bar, but you can only get complimentary drinks from here from 5pm till 7pm. I do think you should be able to get soft drinks throughout the day as well. Spa: Staff all very friendly and my son liked using the steam room, plunge pool and jacuzzi. Children (12+) can go in there between 9am-2pm. Having a suite, this was complimentary, not sure what the price is otherwise. Water park: Is very good all the lifeguards are brilliant and staff are very helpful, we had great fun here.

Special shout out to Rawinder who left us a cute towel teddy Very cute and thoughtful Always impeccable and clean Reception is exceptional also They go over and beyond to keep us happy Rooms are clean to a high standard also

I wanted to leave this review specially for Niranjan who did our room during our stay! It was my mother’s birthday and he made sure she was super pampered by leaving us beautiful gifts in our room everyday💝 Him, together with the team at Ayamna made our stay beautiful and memorable for the special occasion :) thank you so much !

Our experience at Atlantis, The Palm was nothing short of extraordinary. Even though we chose only the breakfast during our stay, it was hands down the best we’ve ever had. The breakfast spread was absolutely phenomenal—fresh, diverse, and beautifully presented. From international classics to local delicacies, every bite was a delight. The quality, variety, and service made mornings feel like a celebration. Our room was elegant and spacious, with stunning views and thoughtful touches that made us feel pampered from the moment we walked in. Though we didn’t explore all the dining options, the resort itself offered endless entertainment—from the thrilling Aquaventure Waterpark to the mesmerizing Lost Chambers Aquarium. The atmosphere was vibrant yet relaxing, perfect for unwinding or adventuring. Every staff member we encountered was warm, attentive, and genuinely committed to making our stay unforgettable. Their hospitality elevated the entire experience. A huge thank you to the housekeeping team—especially TOLSTOY—who went above and beyond to make our stay extra special. Every detail was perfect, from the immaculate room to the thoughtful touches that made us feel truly cared for. Their kindness and professionalism added a personal warmth to our experience. Even with just breakfast, Atlantis, The Palm proved to be a five-star paradise. We left feeling refreshed, inspired, and already dreaming of our next visit.

I liked the hotel very much and at the Atlantis explorers clup the people that were nice were Yaya honey Linda Eunice Donald