Atlantis, The Palm

The room was cleaned to a very high standard – everything was tidy, fresh, and well maintained. Special thanks to the room attendant, Jakir, who took care of us with exceptional attention and dedication.”

Our stay at Atlantis, The Palm was absolutely fantastic. To be honest, at the beginning we had some doubts about whether such a large hotel, with so many rooms, could really offer a truly personal and individual level of service. Those concerns disappeared very quickly. From the very first moment, we felt warmly welcomed, and everything was organized at the highest level. The hotel itself is impressive, the atmosphere is unique, and both adults and children can truly enjoy every aspect of the stay. We would especially like to thank Niranjan from the room service team. He did an outstanding job and managed to put a smile on our faces every single evening. His kindness, attentiveness, and especially the wonderful way he interacted with our children were truly exceptional. Thanks to dedicated staff members like him, our stay was elevated to a whole new level and became a truly unforgettable experience. People like Niranjan are what turn a great vacation into something truly special. We thoroughly enjoyed our stay and would return anytime. Highly recommended!

We had an extremely disappointing experience with Atlantis The Palm regarding their cancellation policy and customer handling. Our booking was flagged 8 days before the scheduled check-in date after Agoda contacted the hotel on our behalf, informing them that we were unable to travel due to illness. Despite this advance notice, the hotel refused any form of refund, date change, or credit, and stated that they would charge 100% of the booking amount (approximately R39,000) if we cancelled. What makes this particularly unfair is that: The hotel had ample time to resell or reallocate the room No goodwill or flexibility was offered at all The amount involved is significant, and the response lacked basic customer empathy For a property positioning itself as an ultra-luxury destination, this rigid and uncompromising approach to a genuine illness-related cancellation is unacceptable. Luxury hospitality should come with fairness, discretion, and customer care — unfortunately, this was not our experience.

Super Service, outstanding room service, nice attractions, Everything well maintained and superclean. Good food. We come again!

Having been to the Atlantis in the Bahamas we had hoped that this would offer a more elevated experience. It was a nice resort but honestly I'm not sure I felt like it was any better than what we experience in the Bahamas. The beach felt a little dirty and we ended up not using it despite having access to the Imperial Beach Club. The pool was nice and had a lovely view out to the sea. The waterpark was a lot of fun but without AquaXpress, you'll be lucky if you get on 3 rides the whole day. It was expensive but I think our day would have been overwhelmingly disappointing if we hadn't had the fast pass. The food in the waterpark was just ok and was typical theme park food. Our cabana attendant was awesome and we loved him. He gave us awesome tips to make our day better. Our room was nice but housekeeping was hit or miss with leaving us towels & washcloths even though they left us a TON of dental kits. The bed was the worst part of our room as it was like laying on concrete. My back and hips ached so bad and even my kids who have slept on pullout couches were saying the beds were hard with their little thin pancake pillows. I'm not sure if they need a soft good reset but they were not good at all. Food was consistently good across the resort with Hakkasan and En Fuego being the biggest standouts. Service was hit or miss sometimes at the restaurants. The Wavehouse is a nice Dave & Busters or Main Event type place to take the kids to play games but I was upset that Atlantis did not give us the arcade credit as promised with our room. I'm not sure I'd go back except for maybe a night or two to do the waterpark again and to see their amazing aquarium. Otherwise it's a very once and done property for us especially with how awful the beds were.