Atlantis, The Palm

I am currently staying at Atlantis from July 5 to July 12, 2026 , and I am extremely disappointed with my experience, especially considering the price paid and the standards expected from a 5-star hotel. This is actually my fifth stay at this hotel, which makes my disappointment even greater. I have always enjoyed staying here, but this time the experience is far below the level I expected. The main issue is that the large quiet pool is completely closed due to construction work. There is noise throughout the entire day, and guests are forced to use the family pool instead, which is crowded and noisy, making it impossible to relax. The water park is also affected, with many water slides closed. What is even more disappointing is that none of this was mentioned when I booked directly through the Atlantis website. Had I been informed about these major renovations and closures, I would most likely have chosen another hotel or postponed my stay. I also paid extra for a Palm View room upgrade. Instead of enjoying the beautiful Palm view, I am mainly looking at construction work and listening to noise all day. That is very disappointing. As for the room itself, the bathroom sink is clogged. The pillows make a loud crinkling noise every time you move, and the duvet and mattress protectors feel like they are covered in plastic, making them very uncomfortable to sleep on. Even the hotel lobby has been affected by the renovations, with large temporary panels installed to hide the construction. Overall, this is simply not the experience you expect from a luxury 5-star resort. I also find it disappointing that Atlantis guests are not allowed to use the pools at the Royal Atlantis, while guests staying at Jumeirah Beach Hotel can enjoy access to all of the hotel’s beachfront pools. Based on my experience, I would recommend Jumeirah Beach Hotel instead. In my opinion, it offers better value for money, an excellent standard of service, is often less expensive, and allows guests to enjoy several beautiful beachfront pools. For the amount of money charged by Atlantis, I expected a much better experience. I also regret the lack of transparency regarding these renovations and facility closures before booking. For a stay at this price, I expected a completely different level of quality and service. I sincerely hope the management will take these issues seriously and offer some form of compensation. At the very least, complimentary breakfast for the remainder of our stay or another commercial gesture would be appreciated considering the circumstances. Mr. Desert Allan

This was our third stay here, and once again it was amazing. Mr. Nazir kept our room spotless throughout our stay and was incredibly friendly and welcoming. We always enjoy staying here and look forward to coming back.

The hotel is absolutely amazing, the staff go above and beyond to make sure your stay is perfect . The restaurants , bars and shops are plentiful and we were in awe of the view into the aquarium from the hotel lobby . Our room was incredibly spacious and the room valet Walied always gave the extra special attention to detail. We had an amazing swan towel art with rose petals on our bed which was just perfect for celebrating our wedding anniversary.

Amazing experience in Atlantic and I enjoyed service room is beautiful and amazing room service thank you Charles

service was amazing, every employee was so helpful, nice and always smiling, so the atmosphere was always positive. rooms were always clean and everything restocked every day - Mr Mohammad Noyon cleaned our room and we would like to thank him for always leaving the room perfect and listening to our requests. the location of the hotel is a bit off of the center of dubai, but it did not matter as much since there were always taxis waiting to pick us up at the hotel and obviously it is in the Palma, so overall a pretty location. Although mostly it was an amazing experience (Aquaventure, the aquarium,…), I would like to point out that the main pool was under maintenance, which was unfair to not mention to the guests on the website. I understand it is business, but the we were really to excited for that pool. Another thing was, that every pool was approximately 1 meter deep!! (unless the main big one is deeper) that is absolutely terrible as you cannot swim that well and you cannot simply enjoy it and dive. that wouldnt have mattered as much if the sea was colder, but that cannot be influenced, so it should be ensured that the swimming pools are deeper AND COLDER!! Lastly, if you did not pay for an inclusive stay, you simply will not find normal priced restaurants and food - though I understand that the hotel overall is on a higher level. Overall, it was good, not too crowded at this time, but sadly many parts of the building and area were under maintenance, so ah some parts, it was noisy.