Atlantis, The Palm

We enjoy our time everything is perfect, it is one of our amazing experience. Thank you Mr, Ganesh you made our stay comfortable and enjoyable . I would thank you because you always take care of our needs and make sure of the cleanliness of the room

An unforgettable luxury experience. The hotel is stunning, with beautiful rooms, excellent service, and incredible facilities.

Our stay at Atlantis The Palm from 2–10 May 2026 was already our third visit, which probably says more than anything else about how much we enjoy coming back. First of all, we would like to express our sincere gratitude to the entire team. We understand that tourism is currently facing challenges, and despite this, every staff member we encountered remained professional, attentive, warm and genuinely welcoming. A very special thank you goes to Aisha from the housekeeping team. When our daughter Stella was feeling unwell, she surprised us with beautiful rose petals arranged on the bed spelling “Get Well Soon”. Stella was absolutely delighted. She also loved the elephant made from towels waiting for her in the room. We would also like to thank Dhruv from housekeeping. On Stella’s birthday, he left a chocolate cake in our room as a surprise. After a long day at the pool, returning to the room and finding this thoughtful gesture made her incredibly happy. The entire housekeeping team was consistently attentive, caring and maintained the room to an excellent standard throughout our stay. An especially heartfelt thank you goes to Sagar. We looked forward to seeing him every morning and evening during breakfast and dinner. His level of attentiveness was truly exceptional. He seemed to know Stella’s favourite fruits and drinks before we even had to ask. His kindness, professionalism and genuine care made our holiday even more special. He truly sweetened our stay, and we are very grateful for his outstanding service. We would also like to thank all restaurant staff. Everyone was friendly, attentive and welcoming. On Stella’s birthday, the team surprised her with a birthday song, a cake and a candle, creating a wonderful memory for our family. A special mention also goes to Angelique. We were not entirely sure of her role, but during one of our dinners she created a personalised Peppa Pig name card for Stella. Such a small gesture brought her enormous joy and showed how much the team cares about families and children. We would also like to thank Vincent from the Concierge team for his kindness and assistance throughout our stay. The Ambassador Lagoon aquarium remains one of the most impressive features of the resort. Walking past it every day on the way to breakfast, dinner or the pool never got old. Stella was fascinated by it every single day. The Mermaid Show was another highlight she thoroughly enjoyed. We were also pleased to see that our room had been beautifully renovated and felt fresher and more modern compared to our previous visit. There were, however, a few aspects that were slightly disappointing this time. During our stay, a significant part of Aquaventure Waterpark was unavailable, and one of the hotel pools was also closed due to renovation works. While we understand that maintenance is necessary, it did impact the overall experience. We also felt that the evening buffet quality was not quite at the same level we remembered from previous visits. Breakfast remained excellent, but the dinner selection felt somewhat less impressive than in the past. One thing we particularly missed was having Saffron open every day. It was by far our favourite restaurant, and unfortunately it was only available on weekends during our stay. While Kaleidoscope was open daily and offered good service, we preferred the atmosphere and selection at Saffron. Overall, we still had a wonderful family holiday and created many beautiful memories. Atlantis The Palm remains a truly iconic destination with exceptional staff who make guests feel valued and cared for. The people working here are undoubtedly the resort’s greatest asset, and we would like to thank every team member who contributed to making our stay special. We look forward to returning again in the future.

Our stay at Atlantis Dubai was nothing short of amazing. From the moment we arrived, the staff went above and beyond to make our whole family feel genuinely special and welcomed. Every interaction felt personal, and they always took the time to make sure we were comfortable and enjoying our stay. The attention to detail was incredible. Whether it was the friendly greetings, the thoughtful service, or the way they interacted with our children, the team made us feel like valued guests rather than just another family on holiday

The water park and hotel is amazing and there is also the swan duck which is shown the pic below and is amzing