Atlantis The Royal

Here’s a natural, personal-sounding review that doesn’t read like it was AI-generated: We had an amazing stay at Atlantis The Royal. From the moment we arrived until we checked out, everyone made us feel so welcome. The hotel is beautiful, the rooms are stunning, and the service was excellent throughout our stay. A special thank you to Ajay from housekeeping, who went above and beyond to make sure we were happy and always greeted us with a smile. We also want to thank Mohammad at the restaurant for his warm welcome and kindness every morning, and the Housekeeping Manager for the exceptional level of care and professionalism. It’s rare to stay somewhere where the staff genuinely make such a difference, and they really did. We left with wonderful memories and can’t wait to come back. Highly recommend!

I am extremely disappointed with my stay at Atlantis The Royal and, unfortunately, I would not recommend staying here. there are far better luxury hotels that provide a much better experience and level of service. A large proportion of the hotel’s facilities were closed due to refurbishment, yet this was not made clear before we arrived. This had a significant impact on our stay as many of the areas we were looking forward to using were unavailable. We were also refused entry to Nobu by the Pool from Friday to Sunday because we was with someone under 21 years old. This restriction was never communicated to us before booking. Our first room was on what we were told was a non-smoking floor, yet it had a strong smell of cigarette smoke. We were moved for our final two nights, but the replacement room had a shower that dripped continuously throughout the night, making it difficult to sleep. To make matters worse, staff repeatedly called me by the wrong name despite us staying at the hotel for over a week. At a hotel that markets itself as one of the world’s leading luxury resorts, I expected far more attention to detail and personalised service. The handling of my lost property was also extremely poor. A pair of my shorts fell from the balcony, and despite contacting reception multiple times from 9:00 a.m. onwards and asking again at check-out, I received no update. After I had already left Dubai, I was told via WhatsApp that they had supposedly tried to return them to my room after I had checked out, yet nobody informed me at the time. Their solution was for me to arrange and pay for an Uber or DHL to collect the shorts myself, despite the issue arising while I was still a guest. Overall, the service was disappointing from start to finish. Between the refurbishment work, undisclosed restrictions, room issues, poor communication, lack of attention to detail, and the way my lost property was handled, this was nowhere near the luxury experience that was promised. I would not recommend Atlantis The Royal. For the amount of money charged, there are much better hotels in Dubai that offer better service, better communication, and a far more enjoyable overall experience.

We chose to celebrate our 10-year wedding anniversary with a spa day at Atlantis The Royal, and sadly, it was a huge disappointment. We arrived at 10:00am and went straight to Nobu, only to be told there was absolutely no food available until around 11:30am because the chefs hadn’t started. We hadn’t eaten, and despite explaining that it was our anniversary and asking whether there was anything at all—a fruit platter, pastries, or any light bites—we were simply told to go to Gastronomy. We didn’t want a full 2 hours breakfast brunch, we just wanted something light. As we had a spa treatment booked for 11:00am, paying for a full buffet wasn’t what we wanted. It was only after repeatedly asking that our waiter kindly managed to find us a small bowl of olives. While we appreciated his efforts, this was far below what you’d expect from Nobu or a hotel of Atlantis The Royal’s reputation. The spa treatment itself was excellent, and the therapists were wonderful. However, another major disappointment was discovering that after offering couples’ massages, there is nowhere for couples to actually relax together afterwards. Every complimentary spa facility—the pools, relaxation lounges, steam rooms and saunas—is completely separated into male and female areas. There isn’t a single shared relaxation space, which feels like a significant oversight for a luxury spa that actively promotes couples’ experiences. After our treatment, we returned to the Nobu pool hoping to relax together, only to find it swarming with children. Again, this wasn’t the peaceful, luxurious atmosphere we expected from a five-star resort, particularly one associated with Nobu. By this point, the experience had been so disappointing that we decided not to stay for lunch and left early. It’s such a shame because the massage itself was fantastic. Unfortunately, everything surrounding it—from the lack of food on arrival to the absence of any shared spa facilities for couples and the crowded pool experience—meant what should have been a very special anniversary ended up being a real disappointment.

Unique experience Frank did an amazing job - made us feeling at home

We had an exceptional experience at Atlantis The Royal. The customer service was outstanding from start to finish—every interaction was warm, professional, and genuinely welcoming. A special thank you to Hussain from the Customer Service team, who went above and beyond to make our stay even more memorable. His kindness, attentiveness, and dedication to ensuring everything was perfect truly stood out. Thank you, Hussain, for your outstanding hospitality. We look forward to visiting again!