Atlantis The Royal

We have stayed at the Atlantis Royal twice. The first time was in 2023 and now August 2025. The first time was amazing but this time around was exceptional on all levels and a 10/10 stay. I particularly want to highlight two members of the Atlantis Royal staff with our butler Kyle Smith and maid Anna Klachira. Kyle was amazing from the moment we arrived and was outstanding at sorting anything we needed. His personality and attention to detail made our stay exceed the experience we had on our previous stay. I can’t thank Kyle enough for the unexpected flowers he gave my mother on behalf of the hotel. That was an incredible gesture and summed up just how good the Atlantis Royal staff are. We were also very blessed to have a maid in Anna Klachira. She is a lovely, very hard working human being and always left our room looking special and exceptionally tidy. Anna is a beautiful soul and we looked forward to seeing her when she came to attend to our room. We hope for the very best for her as she deserves all the recognition and praise for her attention to detail and accuracy in the work she provided to our room. The staff at the Atlantis Royal in all departments are all very well mannered, welcoming and outstanding in what they do, but we would like to highlight both these members of staff for going above and beyond. I personally can’t thank them enough and wish them the best. Thank you Kyle and Anna.

I arrived at the hotel entrance in my friend's car, but the staff just stood there and didn't bother to help me with my luggage. Even after I entered the hotel, the staff greeted other Westerners and Middle Easterners, but didn't respond to me at all. I waited at the check-in desk for nearly 30 minutes. For a hotel that costs hundreds of dollars a night, they don't even provide such basic services. It's super pathetic. Even at cheap hotels like ibis, staff carry customers' luggage. After checking in, I went for coffee, but even though most of the other tables were empty, the staff directed me to a bad table. The room was in good condition. The pool was great, but I wouldn't stay here again.

Atlantis The Royal is a magnificent hotel with stunning design. Its culinary offerings and facilities are truly top-level. However, I must say there was a serious problem with the staff. Since we were checking out late, we left our belongings in the luggage room and had placed my wife’s makeup bag separately. When we went back to collect our things, the makeup bag was missing. The hotel staff didn’t seem to care at all. They treated us as if we were lying, which was truly humiliating. Only after we insisted we would go to the police did they start to help. The bag and its contents were valuable to me, both financially and sentimentally. Eventually, when they realized someone else had taken it, they sent me a new replacement. The problem was solved only because we threatened to involve the police. If this is supposed to be a high-end hotel, they should have resolved such a lost-item issue immediately on their own. This ended up being my very first negative hotel review on TripAdvisor.

The hotel is as exquisite inside as it is outside. Luxurious and all of the lovely staff made us feel at home during our 8 days there, the room servicing/cleaning team went over and above every day cleaning our room. Atlantis Royal Beach was amazing, lovely breeze and the staff there were so nice and we had lovely food and drinks there during day and watching sun going down. Nobu Beach club and also nobu restaurant at night were both exceptional, amazing atmosphere at pool and restaurant and beautiful food and drinks. The outside terrace bar overlooking fountains was just so great, wonderful staff as always and lovely cold drinks watching the incredible fountain display. Guest services/reception were so helpful also, literally the perfect holiday. Thank you to everyone at Atlantis Royal can't wait to come back next summer for 8 nights. Thank you. Tracy and Bernard Gallagher

Anindita from housekeeping is the best! She is very kind and welcoming. she cleaned our room amazing. other from that the hotel is very expensive and kids can only go in one restaurant after 8