Atlantis The Royal

Once in a life time experience. I and my family really enjoyed our stay here in Atlantis the Royal. Nice Restaurants, great staff, House keeping team did an excellent job. Thanks to Mr. AMADI and his team for taking very good care of us. We shall be back. Room 32530 and 32555.

Excellent service and will definitely return All staff are very friendly and willing to help with anything you need . We will definitely be back

An amazing hotel, extremely luxurious and the best service. Our stay in the skypool villa palm view, was absolute luxury, with the hotel living up to extremely high standards. Many thanks to Kangkana from housekeeping who cleaned our room for the majority of our stay, and really did a good job, paid attention to details and very caring. It was evident the few days where she didn't clean our room and others did, as Kangana ensured all the details were taken into account, such as by putting extra amenities suited to our needs. Not only the room, but overall the whole hotel, the cleanliness was on another level and extremely clean. All staff were very friendly, welcoming and caring. The room was extremely luxurious. Definitely will be returning, but the only downside is the extremely high price of staying at this hotel.

The Atlantis Royal is an ultra-luxury hotel on the Palm in Dubai. It’s got everything you need to enjoy your vacation, so you could easily spend your entire stay within it without needing to step outside. Context: We travelled as a family with a 1-year-old baby and booked multiple rooms. This was also our second visit. Hotel Grounds: From the moment you arrive, the Atlantis Royal's entrance greets you with water and flames dancing behind glass panels. Once inside, you'll find a grand bustling lobby with art installations and aquarium tanks, showing off the resort's opulence. Room: We booked two rooms, one sea-view Seascape Room and one with a palm view. The rooms only differed in their views. The rooms were generously sized, beautifully designed, equipped with a lot of technology, and with a very comfortable bed. The bathroom added to the luxury. It was bright and airy, with a superb rain shower. (On a side note, one room had a Japanese smart toilet, but the other didn’t, so some inconsistency here). Facilities & Dining: This is where the hotel excels. The resort offers an overwhelming range of facilities and experiences, particularly its very long and spacious beach, direct access to the Aquaventure Waterpark, and its fire-and-water dancing fountain show. The beach faces inward toward Dubai, offering views of the Burj Al Arab. The beach is very long with lots of loungers, so even during peak season, it never felt crowded. Service at the beach is excellent. There’s even a Nobu by the Beach there. The hotel is also home to high-end retail shops, selling everything from swimwear to jewelry and handbags. There’s also a health and beauty clinic. Dining at the hotel is world-class. The resort features a variety of restaurants, from Greek seafood to Persian grills to an American diner. Our go-to restaurant was Gastronomy, where they serve outstanding breakfast and dinner buffets. At breakfast, you can indulge in everything from expertly baked Arabic meat bread to homemade smoked salmon, eggs, and pastries. Their breakfast buffet is the BEST in the world among all hotels I’ve tried. (I wish their Gastronomy waiters could keep up with customers during peak periods, and that there was more space.) At dinner, the buffet provides global food stations, with wood-fired pizzas, sushi, grilled lobsters, dumplings, curries, all cooked to a very high level by an army of chefs. Gastronomy alone could keep guests happily fed their entire trip, but it’s just one of many dining options, with even more available at the sister Atlantis Palm hotel just minutes away by shuttle. (The shuttle runs every 30 mins, but should be more frequent.) The gym is also impressive. It’s spacious, fully equipped, and stocked with high-quality machines and heavy free weights (e.g., dumbbells up to 40 kg if I remember correctly, a rarity in hotels). The spa next door delivers equally impressive massages. Service: Service at the Atlantis Royal is polished. Almost everyone was warm, professional, and eager to assist. One evening, when a technical issue cropped up in my room, an electrician arrived within minutes, at midnight, and fixed the problem immediately. At most hotels, I would’ve been told to wait until morning. On our second visit to the hotel in June, when we mentioned that housekeeping hadn’t met our expectations (e.g., missing/worn baby amenities), the housekeeping team acted immediately to correct their shortcomings, giving extra care to our room (thank you Madinah!), and even sending us flowers and a gift towel with our baby's initials to apologize for their shortcomings (thank you Ines!). It was a clear sign that guest satisfaction really is a priority for them, and we really appreciated that they responded to the feedback so effectively. Baby-friendliness: The hotel is baby-friendly. They provide baby amenities, and the teams went out of their way to make us and our baby feel comfortable. There are some areas that need improvement (e.g., better bed guard rails, more baby dishes on the room service menu, service at gastronomy during peak periods), but our experience there with a baby remains one of the best. They always tried to provide what we needed. One negative was our sea view room. At night, people were speeding in VERY LOUD cars on the roads in front of the hotel. The noise often woke up our baby in the sea-view room. The situation was much better in the palm-view room. I wish reception had moved us all into palm-view rooms since we had a baby with us, and since we informed them that we wanted a quiet room. Summary: This hotel is an over-the-top type of luxury experience. Even though I typically prefer more understated luxury hotels, I really enjoyed my stay at the Atlantis Royal. It was a 5/5 experience, and I’ve already gone back once since my first stay here. Tips for improvement: -Even though we were visiting for a second time from another country, reception was unaware, and there was no special treatment for recurring guests. -During peak periods, Gastronomy gets far too busy, and the waiters in early June were not able to keep up. They often forgot to remove plates and replace cutlery. They need MORE staff (and more tables) during peak season periods, and maybe even a better system to deal with the crowds. Gastronomy probably also needs more space and tables to handle peak crowds as well -The shuttle between the sister Atlantis hotels should run more frequently -Atlantis the Royal NEEDS a soft play area like the one in Atlantis the Palm, which we ABSOLUTELY LOVED! The Royal's kids center is not very suitable for a 1-year-old, so we often went to the Palm with the shuttle instead for their amazing soft play area. -The reservation system is not the best -The room service team made special dishes for our 1-year-old baby (and I have to give them credit for listening carefully to our requests!), but it would be great if they could make those items permanent on the menu -The bed guard rails and baby bath tub were not clean. I recommend that the hotel replace these items on a more regular basis

Words can't express what a wonderful experience at this hotel. Everything is top notch! - turn down service with little gifts - lip balms, body mists, soothing oils... lush! - rooms, ambience, views - food, breakfast - yummy! - staff friendliness, speed and attentiveness - free access to aquarium and kids club at sister hotel Atlantis the Palm - housekeeping was superb It's just overall incredible! You've set the standard for what we expect now! Haha