Every thing is just too great about this hotel! The only issue was that YouTube was not available on the main TV menu, but, the staff service was too great and they were very helpful, and didn't rest until the issue was solved! I really liked it!

Friends took us a few years ago for the afternoon tea, which was amazing and we made it our aim to have at least a night in this amazing hotel. On our recent trip to Duabi we treated ourselves to a night at Burj Al Arab. Upon arrival the staff could not do enough for us. Cold towels and they apologised for a lack of welcome drinks as it was Ramadan and the reception is classed as a public area. No problem at all. They told us our room was ready at 11am but then started to give us a few 'funny looks'. We had arrived a day late!!! Totally my fault. The reception staff worked really hard to sort this out and they agreed to give us a room for the night. We were so relieved as we had alreay paid. The staff also seemed genuinely happy for us. Amazing team at reception. The hotel itself is out of this world in terms of decor, views and oppolence. It's all gold, reds and deep blues. We had a standard suite which was huge. Over 2 floors. Massive bed, separate down stairs lounge, Hermes toiletries including full sizes of Hermes aftershave and perfume. Canapes and drinks delivered to your room between 5 and 7. We used the Beach Club at Al Naseem - Summersalt. Really nice with buggys to take you there and back. The pools at the Burj itself consist of a big familly pool and they were letting older kids use the hot tubs and infinity pool. I think this was mainly becasue the hotel was quiet. It was my birthday and they surpised me with an amazing meringue style cream cake! Really, really nice. We had pre dinner drinks at the Sky view bar. Really nice staff and very good cocktails. The bar is around 40 floors up and has amazing views. We are used to views being a bit hazy/dusty in Dubai, but in early April it was amazingly clear, with view of Burj Khalifa and the new Atlantis hotel. We only had one night here and the weather was hot but cloudy. Not many people were using the pools and the whole Jumierah complex seemed very quiet. This did mean that there wasn't much atmosphere and all of the outdoor designer beach shops were closed as was the large lobby restuarant. Bucket list ticked off. Stunning hotel and amazing staff.

The hotel is luxury, service is excellent. You get all you need and want. You don´t need to leave the hotel´s territory. There are a very comfortable beach, nice SPA, beautiful swimming pool. You can have a good room service and enjoy your stay in the room with amazing view.

you’d think the service will be impeccable as the hotel is known to be a “7-star” hotel but the service was nothing out of ordinary. If anything, we have received better service at the other 5 star hotels. we had to wait an hour for a room despite the hotel calling us the day before check in to ask our estimated arrival at the hotel. Upon booking, we had also stated that we are celebrating our first wedding anniversary expecting they will provide a simple gesture that will make our stay special (like how other hotels provide cakes or etc) but upon entering the room, there was nothing. We had to call the reception again to inform them about it. The butler service is good, but it was a bit slow (getting the hotel bill / luggage assistance took 30 minutes). The breakfast restaurant though is great. The staff, Diyor is very helpful and accommodating. The room has an amazing view, but the service? Mid.

This was our second stay at the Burj. I would just like to say a special thank you to all of the breakfast staff for amazing and wonderful service . This was the best part of our stay. The service was impeccable. Also a huge thank you to Chef who created some wonderful vegan breakfast options for us. Amazing! The breakfast team were outstanding! Also I would like to thank our Butler Gucci was was very kind and arranged a birthday in room surprise for our daughter. Also thank you to Angelica. We had a couples massage which was one of the best massages I’ve had in a long time. However the spa itself was dated and unimpressive. The vegan options by the pool side were basically non existent. I don’t mind but as a hotel of this standing I would expect at least one option that wasn’t a fruit platter or a salad. The quality of room service food especially for the children was very basic . The pasta was awful no flavour at all. Also when we had booked for afternoon tea they told us it wasn’t possible to offer vegan! I find this unacceptable as a paying guest and who have paid a lot of money for a weeks stay. It was confusing because they would leave Vegan canapés and sandwiches in our room daily. The tea manager did agree to make us vegan sandwiches but no pastries and cakes. The tea overall was underwhelming. I do not feel that the staff are trained to go over and above for the guests needs. I would prefer less fancy gifts offered and more towards keeping the guests happy. Lastly we had a 2:45 am flight so were due to depart very late so requested if we may use some facilities to take a shower but were refused. We were just told the spa was closed. This is an example of not going over and above for guests. I do not think I would return again. I do love the room ( mainly the size) and the hotel location however there are better hotels. We usually stay at the Mandarin Oriental Emirates Palace which I find far superior .