Jumeirah Al Naseem

We returned to Jumeirah Al Naseem to celebrate our 10th wedding anniversary and my 40th birthday, having loved our anniversary stay here last year. The team made every moment of this stay extraordinary. From the moment we arrived, the warmth was unmistakable. Bosco, our bellman, greeted us with such wonderful energy that he set the tone for the entire stay. At reception, Alexandra was incredibly professional and arranged a beautiful room upgrade for us, which made our celebration feel truly special. Several team members across the property went above and beyond. At Al Mandhar Lounge, Mark and Kharisma took wonderful care of us during afternoon tea. By the pool, Babul was incredibly responsive and full of warm hospitality, and Alex our lifeguard, brought tremendous attentiveness and warmth to the pool area. At the beach entrance, Mohammad greeted us warmly, and Rauf was wonderfully helpful throughout our time on the beach. At Palmery, Chef Hana prepared beautiful food during breakfast, and Kire was incredibly attentive in making sure we had a perfect morning. These are the people who turn a great hotel into one we keep coming back to. Despite some seasonal closures, the spirit, attentiveness, and care of the team more than made up for any limitations. The property is beautiful, the room upgrade was a thoughtful surprise, and every interaction with the team felt genuinely warm. We will absolutely return to Jumeirah Al Naseem for future milestones. Thank you to the entire team for making our 10th anniversary and 40th birthday weekend so unforgettable. Warm regards, Omar and Lana

Perfect everything : location , atmosphere, rooms, service. All the time u can feeling like at Home . Friendly personal, very quality food

Where do we even begin! We had the most amazing stay at Al Naseem. We stayed for 7 nights on a half board and Club package, and from the moment we arrived until the moment we left, we were treated like royalty. Over the years, we have stayed at all of the Jumeirah hotels in Dubai, but Al Naseem surpassed them all! We had the half board package which we would absolutely recommend as we didn't have to spend a penny once we were there. The restaurants are outstanding in terms of options and food quality, we particularly loved Kayto! The breakfast area was fabulous too, with the best selection of food, and even had chefs who regularly walk around checking on guests. We also really enjoyed the Blind Tiger which was a hidden gem and always busy. We would also highly recommend upgrading to a Club room which added another level of luxury to our trip. It included afternoon tea and sundowners daily, which were absolutely stunning! Our bedroom was absolutely beautiful and humongous. The wardrobe/bathroom area was every woman's dream! We had a Burj view and all I can say is wow!! The pool and beach area's are in our opinion, the best in Dubai. We would have loved to have used the adults-only pool which is currently closed (Next trip!!), as it looked stunning. A special mention and thank you must go to the outstanding Babul, Attia and the entire pool team, you are all a credit to the hotel, and beyond kind and attentive. Even the lifeguards greeted us daily! Also to the doormen, managing the car arrival and departures greeted us daily with a smile and made us feel so welcome everytime we returned from our shopping trips. What truly sets this hotel apart is it's people. The level of service exceeded our expectations, and was worth every penny! So many team members knew us by name and even remembered our daily drink orders which made the experience feel incredibly personal. We would also love to say a special thank you to Crystal (Li Lu). We have stayed in many hotels around the world. However, the level of attention and care you showed us was truly exceptional. From the moment we met you, your kindness, warmth and genuine passion for ensuring guests have the best experience possible, shone through. Nothing was ever to much trouble, and you made us feel so valued. It is people like you that turn a wonderful stay, into an unforgettable one. You are an incredible asset to Jumeirah and Al Naseem, and they are very lucky to have you. Lastly, we travelled from Ireland. I think it's important to mention that despite the uncertainty surrounding past events in the region, Dubai felt unbelievably safe, welcoming and it was business as usual. We wholeheartedly, would recommend Al Naseem to anyone looking at visiting Dubai. The biggest thank you again to everyone for such an unforgettable holiday, we can't wait to return later this year.

You will be hard pressed to find a hotel group delivering such attention to detail and service levels. They appreciate the fact that our leisure time is precious and makes sure its a joy.

The Jumeirah Family of hotels never disappoint. The service was incredible in every way from Rauf on the beach to Alessandra in reception it has been an amazing stay for our family. Personal touches in every aspect always looking to do more and make the stay special.