Jumeirah Al Naseem

Fantastic holiday again at this lovely hotel. Above all outstanding friendly staff who go above and beyond. In particular Ismail at the adult only pool was wonderful and looked after us every day. Arafat in the Palmery is fantastic - remembering us from last year and making sure we had everything we could possibly need. All in all highly recommend!

Al Naseem Hotel in Dubai is stunning, with beautiful design and amazing staff who are always helpful. The breakfast is delicious and very generous. The only downside is that the hotel is quite large, and there’s no guidance to your room on your first visit, which can be a bit confusing. Overall, a wonderful stay!

I have been to the hotel more than 10 times and while I always enjoy coming back, the hotel is far from perfect which it could be if they look into allocating rooms smartly and some consistency issues in the service. This is down to management. Reception is a weak point as it is slow with staff running around but not so many employees actually dealing with customers. Check in is far from being a premium experience. They also keep changing staff so that is never a good sign. Errors in bills are not unusual so check your bill carefully! Breakfast staff couldn't do more and have my greatest appreciation. Again kudos to the guy (slim with moustache) who prepares the dosas which I love despite not being Indian. They are excellent. The beach staff also work incredibly hard. Kudos to all of them for working tirelessly under such extreme heat. Found the service at the adult pool and Sugarmash not as good as before. Housekeeping works extremely hard. Getting taxis is getting worse and that is something that requires attention.

Amazing stay at Al Naseem. The service, rooms, facilities etc were all 5 star. We’ve been to a few of their restaurants on previous trips so this was our first time staying here and couldn’t recommend it enough! We stayed in an Ocean Deluxe room with an amazing view of the burj al Arab, my partner also had fresh flowers brought to the room every few days which was a nice touch We were a bit worried it was more of a family hotel but we were so wrong, it’s perfect for couples as well. Thanks again!

JAN is the best hotel in the world and Mr Anubhav Malik made it more special for me and my family, He really looked after us and gave such a personal touch. That’s why I would stay here 100 nights a year.