Jumeirah Al Naseem

I have been to the hotel more than 10 times and while I always enjoy coming back, the hotel is far from perfect which it could be if they look into allocating rooms smartly and some consistency issues in the service. This is down to management. Reception is a weak point as it is slow with staff running around but not so many employees actually dealing with customers. Check in is far from being a premium experience. They also keep changing staff so that is never a good sign. Breakfast staff couldn't do more and have my greatest appreciation. Again kudos to the guy (slim with moustache) who prepares the dosas which I love despite not being Indian. They are excellent. The beach staff also work incredibly hard. Kudos to all of them for working tirelessly under such extreme heat. Found the service at the adult pool and Sugarmash not as good as before. Housekeeping works extremely hard. Getting taxis is getting worse and that is something that requires attention.

Wow everything is great . I tried every food . It's the best. And staff was very good. Especially Emad so active and very energetic. .and Elena from reception. And the chef Ossama . It Was the best experience..

We had the most incredible stay at Jumeirah Al Naseem. From the moment we arrived, the hotel took our breath away — the grounds are stunning, the atmosphere is serene, and our pool terrace room was just beautiful. The room itself was spacious, spotlessly clean, with a huge comfortable bed, a gorgeous bathroom, and an amazing shower. We stayed on half board, which we thought was great value with a wide variety of restaurants to choose from. Our absolute favourite was the buffet — it changed every night so it always felt new and exciting. The Pad Thai was a standout (truly incredible), and we also went to Meat Co. (not included in half board) for a special birthday dinner. It was expensive, but absolutely worth it — such a memorable experience. The only area that could be improved was the clarity around half board. It wasn’t always obvious what was included, and I didn’t find the reception staff particularly helpful when I asked questions. Luckily, the WhatsApp butler service was fantastic — so responsive, always willing to help, handled all our reservations with no problems, and even made my husband’s birthday extra special with cake and chocolate-covered strawberries in the room. The true star of our stay was Smile. He is honestly a credit to Jumeirah and someone we’ll never forget. We spent most of our time at the adult pool, and Smile made it unforgettable: he had our beds ready every morning, surprised us with decorations for my husband’s birthday, and even on our last day made the experience extra special. His warmth, positivity, and attention to detail elevated our whole trip — he genuinely made us feel at home. Beyond that, there were so many little touches that made a difference: my husband loved the gym, the beach was beautiful, and the buggies around the resort meant you were never waiting long. On our last day, we were gifted a beautiful bookmark which we’ll treasure and use as a Christmas decoration — such a thoughtful keepsake. Honestly, this hotel has completely spoiled us. I don’t know how we’ll ever match the experience anywhere else. Jumeirah Al Naseem is exceptional — from the food, to the service, to the people — and we can’t wait to come back.

This is a very fancy hotel mostly used by influencers and families !!! Sadly it’s so fancy you almost feel unwelcome - along with being constantly asked if you are a resident as you walk around staff especially at reception don’t communicate with each other to make the hotel run seamlessly. Breakfast is chaotic with lots and lots of kids everywhere - staff constantly watching for even the smallest detail so they can rush and make it perfect - it’s overbearing. My shopping bags were searched through and I had three calls about health and safety from 3 different people because I had purchased a candle !! It was ridiculous on every level and absolutely an invasion of my privacy - it completely ruined our trip and I have to wonder is every persons shopping gone through or just mine ??? Talk about making you feel unwelcome and as if you shouldn’t be there !! We go to Dubai 4-5 times a year but we will not be staying here again. There are far nicer hotels where the staff are able to make you feel welcome in a genuine way.

We stayed here for one week and had the best experience and service. The pool and beach staff were incredibly friendly, welcoming and attentive. Massive thank you to Mamun, Bala, Ajo, Ali + Satya for their continued hospitality during my stay. I am looking forward to coming back very soon!