Jumeirah Marsa Al Arab

We came as a couple to experience Marsa Al Arab for the first time, and honestly, everything was beyond what we expected. From the moment we arrived, the entire experience was wonderful. The service was excellent, and a special thank you to our Butler, Mirzo, who took exceptional care of us from check-in until our departure. His attention to detail, warm hospitality, and personal care truly made our stay memorable. We are already planning to come back with our family during the winter. Thank you, Mirzo, and the entire team, for the excellent service and wonderful experience!

An excellent experience from A to Z. You literally disappear into this property. You are given all the privacy yet the staff make an effort to recognize and anticipate all of your needs. Rooms are spacious, the balcony is enormous, and the dining quality is top notch. My preference is always to get the Marina terrace room.

We chose Jumeirah Marsa Al Arab expecting the experience of a hotel ranked No. 15 in The World’s 50 Best Hotels. Breakfast was excellent, but the service did not consistently meet that standard. When the restaurants were closed between lunch and dinner, we were told food in the lobby would take 60–90 minutes. No alternative was offered, so we went to the beach to find a meal. On another day, I could not reach Reception by phone for 20–25 minutes. We also never received the promised update about our room. I share this as someone with over 30 years of experience in hotels, both as a guest and as a general manager. I hope the management takes this feedback seriously and addresses these gaps. Özgür Çelik

Having just returned from Marsa Al Arab we can only describe this hotel as exceptional, best hotel we have ever stayed at and we have stayed at most of Jumeriah hotels in Dubai, this hotel is a step above with everything from decor, arrival, staff, attention to detail and breakfasts and the restaurants we tried were nothing short of WOW, from our arrival until we left we were made to feel special and staff went above and beyond, Hiab at reception, with check in, Mohammed Almoosawi at breakfast, Mehmet and his team at Madame Li, restaurant, pool staff and special mention to Alina assistant front office manageress was exceptional and made sure our stay was special and this is the difference on making us as guests feel special and want to come back again, all staff were so pleasant and genuinely happy, staff on the buggy transfers, staff at the front door, this hotel will take your holiday experience to another level, the one introduction we would like to see would be a club level option, same as offered at JBH and Al Naseem with drinks happy hours, but this is only a personal preference

Everything was amazing - from Location to Amenities - especially the staffs, they indeed assets to the Jumeirah. Allow me to mention some : Mariia, all the booking preferences made possible; Joy , Olga and Service One made excellent prepping of the room; Chaimae & Deni both wonderful on their job with hassle free check in and a VIP feeling guest compliment of the Butler. Again, it was indeed a wonderful and memorable experience.