Jumeirah Mina A'Salam

Everything was wonderful. The room service was excellent. The hotel's location, in particular, was very good. Their rooms is comfortable.

Very nice hotel with super staff, all very very friendly, specially Abdullah at welcome door, also the nice girls at the restaurant welcome desk. Very good food and the best beach in dubai with the view on Burj Al Arab.

All the stuff members are highly professional and provide top notch hospitality topped with a sincere smile. Architecture provided a very good atmosphere on top of that. Rooms had everything and more for comfort.Food was also very good.I would like to thank them for all the services and sincere hospitality provided.

We have visited Dubai many times and have stayed in numerous high-end hotels, but unfortunately our experience at Jumeirah Mina Al Salam has been one of the worst we have ever had. When we checked in, the hotel took a card/deposit of approximately £650 for the week, which we were completely happy with. This morning we received a text message simply saying that we had exceeded our deposit and asking us to visit reception “at our earliest convenience.” There was nothing in that message to suggest there was an urgent problem or that access to our room would be restricted. Later, when my pregnant wife and I tried to get back into our room, our key cards had been blocked. We then had to go down to reception to find out what was happening, only to be told that our room access had been stopped because our spending had exceeded the original deposit. I found this completely unacceptable. At every other quality hotel we have stayed in, any outstanding balance has simply been settled at checkout, or the hotel has politely asked for an additional authorisation if required. If Mina Al Salam required us to increase the deposit immediately, a simple phone call or clear message would have been perfectly reasonable. Locking us out of our room without warning — particularly with my pregnant wife — was embarrassing, inconvenient and entirely unnecessary. What makes it worse is that we had received a message telling us to visit reception at our earliest convenience, so we had absolutely no reason to believe our room access was about to be disabled. For a hotel of this reputation and price level, I expected far better customer service and considerably more discretion in the way something like this was handled. We have always enjoyed coming to Dubai and normally receive exceptional hospitality, which made this experience even more disappointing. Unfortunately, this has completely changed our opinion of the hotel and we would be very reluctant to stay at Mina Al Salam again.

Wow what a place!! ROOMS 10/10 huge room very comfortable and a awesome bed, great shower and bathroom twin sinks and great decor so clean SERVICE 10/10 it literally felt like I could ask for a unicorn and they would find one.. So good so quick and a huge shout out to abassi in cala vista what a see one guy never seen one person work so Hard LOCATION 📍 10/10 so central, so easy to get around the awesome city this location is perfect and so quite, you have no building work locally so it's like heaven GYM 10/10 J club gym was like heaven for me so big so good well kitted and amazing service and coaches I trained everyday here and felt like home awesome atmosphere FOOD 12/10 outstanding.. Shimmers, Pai tai and awesome huge selection at breakfast this hotel was amazing and a lovely place to Stay Best hotel we have stsuee in dubai Would we Return... YES.. 1000 percent!! It was amazing.. Very expensive but levels were reached by this awesome hotel