One&Only One Za'abeel Dubai

The hotel was a home away from home. The rooms were comfy. The bathroom and walk-in closet was clean and very convenient. The hotel staff were a delight! Very Professional, friendly and very helpful. Special Thanks goes to Khan of In-dinning room service. Special Thanks goes to Beebhab for great lunch time service. Special Thanks goes to Brijit who was so friendly and cleaned my room.

High quality / tech and room features / breath-taken view of Dubai / variety of top restaurants / fitness in proximity of same building - The Link

I would highly recommend this hotel to any with a taste for luxury and great service. The interiors of the hotel are beautiful and the views from the room are breathtaking. I would definitely return for another stay when I next visit Dubai.

This time I stayed in 5 five-star hotels in Dubai, this is the last one. Upon check-in, the front desk staff was incredibly arrogant and cold. I've never been treated that way in a five-star hotel. I chose this hotel because of the beautiful rooftop pool, but the staff didn't mention the maintenance at all, only telling us the only one swimming pool was on the 4th floor! I was so disappointed! Even if it's under maintenance, you should at least tell your guests about it. The breakfast restaurant staffs and the bellhops were friendly and attentive.

Extreme disappointment with the valet service at the hotel. What should have been a simple and routine process turned into one of the worst experiences I have ever had at any hospitality establishment. It took 1 hour and 15 minutes to return my car. The series of miscommunications and lack of accountability throughout this process was unacceptable: - For the first 20–25 minutes, I was repeatedly told that my car was “on the way.” - After 30 minutes, I was told that the car could not be found due to “system issues,” and I was asked to join in the search. - At the 40-minute mark, a management employee came to check, but while she was speaking with me, the valet passed by with my car only to drive it back into the parking area. - After 50 minutes, I was finally informed that the valet manager was on-site, despite being told earlier that he was not available. His response, however, showed a complete lack of responsibility or ability to handle the situation. - After an hour, the Director of Rooms came over and offered an apology, but by that point, an apology was far from sufficient. - At 1 hour and 15 minutes, my car was finally returned. The Director took my contact details, promising follow-up, but I never heard back. Not only was I left standing throughout this entire ordeal, but I was also late to work as a direct result of the staff failure to handle the situation. This is not acceptable under any circumstances and raises serious concerns about the professionalism and quality of service at this hotel. Location of incident: Valet for Siro, One and only Za'abeel