One&Only The Palm Dubai

An oasis. Perfect short break for us. Ahmed, our host could not have been more hospitable and helpful - attended to every need. Thank you.

Absolutely lovely grounds and pool. We had a strange experience where they failed our airport transfer but Karina (sp?) the Customer Experience Manager was exceptional at making it right. The Kids Club here is one of the best my kids have been to. Miss Florence and her staff are so genuinely invested in all the kids who visit. There are ten bunnies who roam the property which is a nice touch for kids. The spa is excellent and run professionally.

We have just returned from our 4th visit of the year to this hotel. We spent Christmas and new year here and it was amazing. From ALL the staff in Zest, to the lounge bar and 101, all make your experience unforgettable and memorable. Shibin and his team around the pool are always super at looking after all the guests. The lifeguards are all professional, caring and good humoured, they always make you feel you’re in safe hands. Housekeeping do a fantastic job and really make everything such a calm chilled experience. A special mention to Gireesh and Piyush. They are the best sports entertainment- they were always happy to organise activities such as beach football, volleyball and other games which other guests joined in with. Gireesh played tennis with us everyday, sometimes multiple times and even ran over 11km at 7am with my husband. Our children adore Gireesh, Piyush as well as the team at kids club. Emmy, Florence and Mena. We always come back to this hotel because the facilities are great, the food is great, the service is exceptional and the staff are amazing- they truly make the holiday special. Thanks for yet another fantastic stay and beginning to 2026. We really hope to be back soon!

I booked an 8 night stay at the One & Only Palm to celebrate our 10 year anniversary and New Year. Having returned a few days ago, I wanted to thank the hotel Staff & Management for a truly memorable holiday. The stay was made extremely special by all the staff, in particular, I wanted to mention a few people who stood out. Fay in the dining/bar area was just outstanding. Exceptionally helpful, nothing was too much trouble. She would always come and say hello when we returned to the hotel in the evening at the bar, and make sure everything was just so. Krishna in the breakfast/bar/dining area was lovely. Always smiling, very chatty, funny and welcoming. Brightened up the morning. Pierre, who organised part of the Gala Evening. A big event like this isn't easy to manage. He did an excellent job and helped make a fantastic evening. Extremely detailed and professional, a credit to the One & Only organisation. Our Guest Relations Manager was Ian, who was invaluable when booking and recommending restaurants. Helpful and polite. The hotel and rooms are beautiful. Absolutely pristine. The setting is on the Palm, away from the busy hustle and bustle of Dubai. With its own private beach and luxury pools, relaxing is easy here. New Year's Celebrations at the hotel were exceptional. Champagne reception. Entertainment by Louisa Johnson. Fireworks and an after party on their private beach. Amazing! I've been to Dubai many times over the past 25 years and have seen so much change. I've stayed at numerous luxury hotels, including the sister hotel, The One & Only Royal Mirage Residence & Spa, and although that is another outstanding hotel, it’s the One & Only Palm I have returned to for the last 3 consecutive times when I have visited Dubai, and will do so again. I also want to thank all the staff at the One & Only Palm. The Chefs, Housekeeping, Maintenance and Senior Management. So much hard work goes on behind the scenes to make this truly one of the best hotels in the world.

We had a good time at a great hotel. The staff, speed of service and overall experience was very good. Only the speed of morning coffee/tea could have been faster :-) . Good space for enjoyment