One&Only The Palm Dubai

We very much enjoyed our stay. The hotel room, the pool area and the entire location were beautiful, clean and spacious. It never felt crowded. Above all, we enjoyed the friendliness of all staff at the hotel who made big efforts to.make us feel at home.

The service I was offered by the team in One&Only the Palm was top notch, from the valet who offered to park my car, from the front desk offering me a tour to see the hotel as that was my main purpose of visiting, thanks to Forever for sacrificing her time to take me out on the scorching heat and showing me around yet remaining professional, Spa was absolutely stunning, thanks to the team there , thanks to Faye who served me at Lounge. This is a very beautiful hotel and I would be back soon.

We had an incredible week at the One and Only. The team go above and beyond! Unlike anything we have ever experienced any where before. Strongly recommend

Absolutely outstanding from A to Z. With so many hotel/resort offerings in Dubai--it can be hard to make a decision on where to stay, but our decision has been made from here on out. Our stay at the One and Only Palm was extraordinary. The grounds, the room, the pool, the beach, the restaurants, even the lobby--perfection. But what made the experience truly exceptional was the staff. The One and Only Palm was extremely well staffed, with high EQ, polite, engaging, helpful, and kind people Amazing experience. Can't wait to go back!

So so happy we chose this property for our first visit to Dubai. Upon arrival we were greeted by incredibly kind gentleman doorman/bellboy. He helped us with our luggage and escorted to the FD. The check in process was done at the lounge bar while seated rather than a traditional standing at the desk model of noisy/slow/inefficient way, this was a very bespoke kind of service. We appreciated a lot this approach as well as the whole service experience throughout our stay- it was simply incredible and something we rarely experience in the world nowadays. We are used to personalized service to returning properties but at O&O Dubai every single employee is just kind, best and so welcoming that you just cant stay anywhere else ever when in Dubai. Basically we are now planning already our next trip and we dont look any further as this will be our only option. Casey ( our host during the stay) was super kind, attentive and helpful in so many ways that we couldnt say thank you enough. Karina Guest Experience manager was always greeting us with smile, always going above and beyond to assist us in every and any way. Vincenzo is amazing f&b manager, bringing true Italian taste for best of Italy to life - Zest has an amazing pizza, as well as best espresso 😊 Anna and Alberto thank you for your great service while dining at Zest and breakfasts. Stefan from IRD hvala na svemu, great young man working super professionally in order to bring us room service food in no time and answering all our wishes and request with kindness. See you soon and a biggest thank you to all O&O employees that work so hard and with great heart to make us feel home away from home.