The Ritz-Carlton, Dubai International Financial Centre

My stay at Ritz was overall okay. The location was convenient and the staff were friendly and helpful. The room was clean, and some of the amenities could use an upgrade. Breakfast had a good selection, though the dining area got very crowded during peak times. While I appreciated the service, I feel the hotel could improve on efficiency, It was a decent experience, but there are a few things that could make future stays even better

I’ve been staying here many times and I would say this is absolutely amazing hotel for business trips. Management of the hotel makes everything for regular guests and I really appreciate it. Rooms are super clean, the hotel is a bit outdated but they take care of everything a lot so it looks just new. Thanks to Mr Goncalo (the manager) for solving all issues that I had in the best possible and even impossible way. Greatest hospitality. Thanks to Diana from the club lounge. Thanks to Asit from the main restaurant, I’ve seen him some years ago here and still now, he has always been smiling and very attentive to guests. Besides I would like to mention Si thu from the main restaurant and Sahil from the housekeeping team. Luggage assistant is fast and brilliant here. Food quality is really high.

We were standing in line at the reception of The Ritz-Carlton, DIFC Dubai to renew our key cards after extending our stay for an additional night. Unfortunately, an individual who was not in the queue stepped ahead of us. We politely informed him that we had been waiting before him, and he apologized for his behavior. However, we were extremely surprised and disappointed by the receptionist’s response. Despite witnessing the situation, he proceeded with the other guest’s check-in without acknowledging us or showing any consideration. This lack of professionalism was unacceptable and deeply upsetting. We expressed our frustration, stating that instead of offering an apology for the inconvenience, we were treated with clear disregard. What made this experience even more disheartening is that we have stayed at this particular branch on numerous occasions and have always appreciated the high standards of service. Unfortunately, this incident did not reflect the level of hospitality we’ve come to expect from The Ritz-Carlton, DIFC Dubai. After voicing our dissatisfaction and informing the receptionist that we preferred to check out rather than proceed with the renewal, we were surprised once again when we were asked to pay for half of the night. This response, instead of an apology or an attempt to make amends, was both inappropriate and disappointing. To the check out moment, neither the receptionist nor any member of the team has offered an apology or taken any steps to address the situation and make things right

Out of the numerous Ritz Carlton's I have stayed at, the service at DIFC has hands down been the best experience I have ever had at any hotel around the world. The entire team, particularly the Food and Beverage Team, Saddam H. in particular went above and beyond to make my stay incredible. The level of service, personalization, and detail is something any 5 star hotel should aspire to.

I am currently enjoying my stay at The Ritz-Carlton, Dubai International Financial Centre, and it has been an exceptional experience. As an Ambassador Elite with Marriott and a Diamond member with Hilton, I have a wealth of choices when it comes to accommodations. Despite this, The Ritz-Carlton DIFC manages to stand out! The property opened, I believe, in 2011, but it exudes a classic charm and luxury that newer hotels often lack. I was thrilled to be upgraded to the Ambassador Suite—a luxurious and spacious haven that is beautifully appointed. The club lounge is another delight, offering fantastic food throughout the day, easily enhancing the overall experience. A special shoutout goes to Mr. Goncalo, the reception manager, who ensured that my stay was flawless with his attentive care and thoughtful touches. Additionally, Mr. Vinay from the breakfast room team provided excellent service at my regular table each morning. The Ritz-Carlton DIFC is always one of my top favorite hotels in Dubai, alongside Grosvenor House in the Marina area and theWaldorf Astoria DIFC. I highly recommend it for an unforgettable experience.