The Ritz-Carlton, Dubai International Financial Centre

There are times when guests complain. And then what sets the great hotels apart from the others is how the Hotel deals with the complaint. I saw this at the Ritz-Carlton today. The guest was unhappy. The staff brought a manager and the manager, in this case Natalya Anoshkina (Front Office Manager) dealt with the disgruntled guest. Beautifully. She listened, and he ranted, and she listened and then, once he had exhausted his tirade (and realised that he was making a fuss about nothing) she quickly suggested a solution and executed it to his eminent satisfaction. This is a great hotel.

My recent stay at The Ritz-Carlton Dubai International Financial Centre was truly exceptional. The hotel is beautiful, the location is perfect, and the overall experience was outstanding. What made the stay truly memorable was the exceptional service from the Ladies & Gentlemen. I would especially like to commend Anil from Guest Services for his warm welcome, professionalism, and for always going above and beyond throughout my stay. A special thanks as well to Vishal at Reception, who was always attentive, helpful, and ready to assist with every request with genuine care and hospitality. Thank you Khawaja Room 1144

My recent stay at The Ritz-Carlton DIFC was truly exceptional. The service was outstanding from start to finish. A special thank you to Anil from Guest Services for going above and beyond to make my stay memorable, and to Mukesh at the reception for his warm and helpful assistance. Thank you team for making my stay comfortable and memorable. See you soon. Khalid Room 1208

The ritz is always an excellent place to stay in when visiting Dubai. Special thanks to Anil from the bell desk for his great hospitality every time I’m there.

Excellent attention for every body in special to reception and Anil from guest services! Tks very much for everything attentions and services!