SIRO One Za'abeel

Truly enjoyed Pilates reformer with Victoria. Such a beautiful experience. Highly recommend!

I recently stayed at SIRO Dubai for a 3-day business trip. I don’t consider myself an athlete, but I’m very committed to a healthy lifestyle and train 5–6 days a week, even when traveling. Because of that, SIRO seemed like the perfect choice. A hotel built around fitness, recovery, and wellness sounded exactly like what I was looking for. Unfortunately, after booking a two-night stay, the experience was quite disappointing and fell well below my expectations. The biggest issue throughout my stay was the staff. From the ground floor reception to the check-in desk and even the café, almost every question I asked was met with uncertainty. Nobody seemed to know the answers, and I constantly found myself being redirected without getting clear information. For a premium hotel with such a specialized concept, I expected the staff to be much more knowledgeable. The café was another letdown. For a hotel that heavily promotes fitness and healthy living, I expected a wide selection of protein shakes, healthy snacks, and performance-focused drinks. Instead, the options were surprisingly limited. They only offered vegan protein shakes, had no regular whey protein options, no pre-workout drinks, and the healthy meal and snack selection was much smaller than expected. The hotel itself looks modern, stylish, and upscale, but it didn’t quite feel like a true five-star experience to me. I also wasn’t a fan of having to use multiple elevators just to reach my room, which became inconvenient. The room was comfortable, with a great bed and a small in-room fitness cabinet containing workout equipment. While it’s a nice concept, I personally found it unnecessary. I chose SIRO because I wanted to use its gym and recovery facilities, not work out inside my room. There were also several service issues during my stay. I ordered room service twice, and both orders arrived incorrect. The hotel doesn’t offer a proper breakfast, and nobody informed us about the breakfast voucher that could be used at the restaurant downstairs, so we only found out later. My biggest disappointment was the air conditioning. The room never became properly cold, with temperatures staying around 21–22°C. Even worse, the AC repeatedly shut off during the night, making the room uncomfortably warm. At one point it honestly felt like I was trying to sleep in a kitchen. Maintenance eventually arrived around 40 minutes after being called, but unfortunately the issue wasn’t resolved. Before checking out, I had the opportunity to meet with the hotel manager who asked about my experience. She was genuinely kind, professional, and took the time to listen carefully to all of my concerns. She didn’t dismiss any of the issues I raised and assured me that my feedback would be shared with the relevant teams and taken into consideration. Overall, SIRO has a fantastic concept and beautiful facilities, and I can definitely see the potential. However, the execution simply wasn’t there during my stay. Better staff training, improved service, more fitness-focused food and beverage options, and resolving basic comfort issues like the air conditioning would make a huge difference. I really wanted to love this hotel, but sadly it didn’t deliver the experience I expected from a hotel built around health, fitness, and recovery.

Nimesha very good service and very efficient cleaning

I stayed during Eid paying 4x the standard rate, expecting premium service. Instead, I faced multiple failures on the same day: • Disorganized valet upon arrival • 30-min check-in delay due to an ID scanner malfunction with no backup in place • Luggage tag lost twice — once at check-in and once at check-out, each costing me an hour’s wait • Reception staff (Vivi) responded to my complaints with complete indifference I escalated formally to Hind El Kadiri, Quality Manager, who acknowledged the issues but declined to offer any meaningful compensation — only a discounted future booking, which still requires me to spend more money at a property that already let me down. For a hotel at this price point, both the service and the response to a legitimate complaint were unacceptable.

Stayed for a while enjoyed great service of Shamim.