The St. Regis Dubai, The Palm

We stayed at The St. Regis Dubai, The Palm for four nights after changing our plans mid-trip, following an exceptional stay at another St. Regis property in Qatar. We loved our time there so much that we decided to continue the experience in Dubai - however, this property felt very different. The lobby is grand and luxurious, but very busy….it does not have the calm, private, secluded feel that you may expect. Check-in: We arrived early, and our room was ready after a short 15-minute wait, which was appreciated. However, the check-in experience felt disjointed and rushed. There was no welcome drink or small touch to set the tone, everything just felt quite hectic. It lacked the calm, polished, and personal feel we’ve come to expect from St. Regis. Room: The room itself was spectacular - large, modern, and beautifully designed. Floor-to-ceiling windows offered stunning views, and the bathroom was a real highlight, featuring glass walls that could switch from clear to frosted at the touch of a button. The bed was incredibly comfortable, furnishings were high-end, and the smart lighting made everything feel very modern and luxurious. We also appreciated the thoughtful anniversary gift waiting for us on arrival. Turn-down service was provided daily yet inconsistent, with some days an evening treat provided, others not. Resort & Facilities: The property feels ultra-luxurious and modern, with a great onsite bar (with very friendly staff!) and easy access to a range of high-end restaurants within the St. Regis Gardens area, plus direct access to the mall for shopping, groceries, and casual dining. There are two beautiful infinity pools overlooking The Palm - one with a bar and attendants, the other quieter without one. Push-button service was available poolside, although it wasn’t as attentive as we’ve experienced at other St. Regis properties. Still, the pool areas felt calm, comfortable, and exclusive – there was also a small fruit treat brought around whilst we were there on one occasion, but sadly in the 4 days, we only experienced this once. Service & Experience: Unfortunately, this is where our stay fell short. We encountered several small issues - the TV stopped working multiple times, and the shower leaked - but more notably, the signature St. Regis Butler Service didn’t meet expectations. At St. Regis Doha, the butler service was personal, proactive, and memorable. Here, while requests via WhatsApp and email were handled promptly, there was little personal engagement or effort to get to know us. A few treats were delivered to our room, which we appreciated, but it didn’t match the warmth or attention to detail we’d previously experienced. Although we could not fault the service, speed, responsiveness and quality…..it just lacked the personal touch, warmth, care and that special VIP treatment. We felt it was important to share our feedback with the Hotel Manager, hoping for some recognition of the issues. While they kindly arranged a complimentary car to our next destination as a form of apology - which was appreciated - it didn’t make up for what was ultimately a disappointing four-day experience, considering the price point, and expectation of what you come to expect when staying at such a property, of such name. Overall: The St. Regis Dubai, The Palm is a stunning property with beautiful rooms and facilities, but the service simply didn’t live up to the St. Regis name or price point in our opinion. If this had been our first St. Regis stay, we may not have rushed back - but based on our outstanding experience in Doha, we’ll give the brand another try elsewhere and hope this was just a one-off.

Really great and whole hearted service from the staff, in particular at the 3/F restaurant - Deepak and Snow. You two are amazing. Looking forward to seeing you next time!

Mirza is an exceptional staff member who patiently helped us resolve a major issue. We ordered food on the Careem platform, but the delivery rider never arrived. Mirza used his own phone to contact the rider and eventually helped us locate our order. We are truly grateful and delighted to have met Mirza here, making our trip a perfect one.

We're so lucky and grateful to have met the reliable Mirza, who not only helped us find our missing food delivery but also lent us his phone to make a call! Thank you so much! His service attitude was excellent, and he was very responsible! Love Dubai!

Enjoyed our stay here, Mirza was quite helpful with finding us our delivery order, he came all the way down to the parking lot to get our food, feel so good for the services he gave :)