Taj Exotica Resort & Spa, The Palm, Dubai

Pool bar need to improve a lot They are so lazy and careless But other hotels staff is gentle and friendly and helpful specially breakfast time they very helpful

It was not pleasant experience, if you looking for full board my humble advice don't waste your money or check for all the catchs

I had an amazing time and we stayed at the pool the whole day! The welcome and check in was very smooth with staff Priyanka and the staff are so nice specially Mohammed Hasanain, he was so helpful and welcoming. The pool is so nice and huge that we didn't feel the crowd, however there was no ice cream on both days which was disappointing but a cool box with cold water is given for free which was nice and the pool food menu is very limited could be better. The room is clean and cosy but i had a 2 bedroom suite and there was no pantry and my sister had a 1 br jacuzzi suite and she had an actual kitchen!!, this was abit weird, hotel very generous with the toiletries, we didnt need to ask for extra. The breakfast and dinner buffet are both very very good and the variety was excellent. There could be more activities for kids as the kids club was for very small children and toddlers .. we had children aged 7 to 12 in which needed more activities. But overall it was a nice stay and we will come back again

Just concluded my short 3 night half board staycation with two kids. When we arrived on Friday check in was smooth and welcoming. Room had crisps on the carpet so wasn't properly hoovered. One might back we got email about ALA carte food setup but on Friday night we were told it's buffet. Food quality not at all as we heard about from our indian friends who spoke very highly of taj brand. The pool is just one very large one so last two days was full of people playing ball games, men with t-shirts in the pool, took us an hour to get umbrella on our side. Worst was the kids club. We took two kids to staycation so they can enjoy but they got super bored as NO ACTIVITIES AT ALL. we were told on first day that it is due to staff shortage. Saturday Sunday hotel was almost full so my daughter even mentioned that as there were too many kids in the club but no activities so was very difficult for one lady there and she was rude. But she defended her by saying that she was exhausted. Some people picking food with hands and then putting it back in. In my room few sockets and USB ports were not working for example there was plug area and two USB slots next to my bedside. One USB slots was working out if the three. Location was amazing with really nice sunset view and all staff that I talked to were polite, helpful and amazing. To give it benefit of doubt, I feel due to current conditions they reduced staff and then suddenly in these holidays became super busy that could be the reason for our bad experience. Lot of people book it due to the brand name and indian food availability. For us it was one time experience. Unfortunately won't try again. But hopefully in better times it may actually cover it's flaws.

Beautiful hotel and our room ( Luxury Suite) was absolutely amazing — spacious, luxurious, and very comfortable. The property itself is stunning and the overall atmosphere felt very premium and relaxing. Unfortunately, the experience was let down by the club lounge situation, as it was closed during our stay and the service was moved to the main lobby. This setup simply didn’t work well. Food and soft drinks frequently ran out, coffee took around 30 minutes to arrive, and the evening cocktails were disappointing and took far too long to be served. It’s a shame because the hotel itself is excellent, but the lounge service was not at the level you would expect from a Taj property.