The Clarence

I stayed in the Clarence with friends to attend a show. I had booked two rooms and I rang a few days before to make sure the rooms would be close together. On arrival at 2 pm only one of the rooms were ready but the other room would be ready at 3pm. We went off for a look around and came back at 3pm Just to be told the room now wouldn’t be ready til 4.15!!!!!!! I was so cross the young man who was assisting me said he needed to speak the housekeeping manager and could we wait a few moments. We were given a room. They said there was a mix up because I wanted the rooms together. It was MY fault they didn’t have the room ready!!! The rooms themselves were very basic. The tap in our bathroom had a constant drip. It’s clearly not well maintained. The rooms were very clean and the beds very comfortable I can’t fault them on that. We had a mini bar but the prices were absolutely extortionate. In a time where the cost of living is at an all time high. This hotel needs to get their heads out of the clouds. There is a bakery and a centra nearby so you won’t be stuck for goodies. I don’t think I would stay here again I have stayed in 2 and 3 star hotels that are nicer. For the price we paid it was very disappointing.

Stayed in the 'Snug' room for a night. Very comfortable & exactly what I needed for a short stay. An impressively large shower for an otherwise compact room. There was a bit of a mixup regarding minibar fees but Pablo was extremely helpful in getting it resolved.

Our first stay at the Clarence. Something we'd wanted to do for a while. Staff friendly and helpful, rooms spacious and a delight. Amazing ambience throughout the hotel. The new owners had certainly made many changes. Lounge area very relaxing and drinks reasonably priced. Our room was spotless.

We are huge U2 fans, so this is 100% the reason we booked this hotel. We requested the Garden Suite, the "Beautiful Day" video terrace. While they couldn't originally guarantee it, they did their best and were able to accommodate us! It was a 50th Birthday and I loved the Birthday card with Prosecco vouchers in our room. It was busy with St Patricks Day - but the staff was very kind. It's perfectly located in Temple Bar, not too loud but great walking area and close walking distance to most things. I gave it a 4 vs 5 star for a few reasons - There are some signs of wear that could be addressed, the drainage isn't great in the sinks, the hand wand for the shower didn't work and there was a shower curtain that then stuck to you. We had dinner in Cleaver East and it was very unimpressive. I ordered one cocktail, something else was brought, let them know it wasn't what I ordered - and they tried to just tell me I was wrong. (French 75 in a champagne glass vs a Silver Pineapple in a totally different glass). It tasted good, so I didn't complain further but when I ordered a second drink - it came corrected.. Overall tho - the stay was great, the staff - particularly at check in the afternoon of March 16 was fantastic!!

We enjoyed our stay in a refurbished room. Little in-room details were thought of, like toiletries and the ‘Munchies’ shelf. Reception staff were super accommodating. Experience was let down only by a surly and shockingly rude bar man, who put a dampener in the overall experience. Everything else was lovely though and the decor is beautiful. Great location and noise wasn’t an issue.