The Westbury Dublin

Love this hotel, they can't do enough for you and it has a wonderful ambiance and location. We use to say in the Sherbourne but much prefer the Westbury now. The staff are nicer , price point is better and they are extremly child friendly hotel.

The Westbury is a beautiful Hotel in a wonderful, central location. Everything in Dublin is walkable from the hotel. Just walk out the front door and the entire city is right at your footsteps. Service is excellent here, (kudos to David and Eve at the front desk!!). The pub and restaurants on site are excellent. No reason to stay anywhere else.

The food was exception, the ambience lovely and relaxed, and most importantly spotless. The staff are the backbone of any establishment in my experience, the staff here were a class act, helpful, professional and the confidence to interact and a brilliant humour to match, afternoon tea with champagne is highly recommended. Thanks for a lovely experience.

I recently had to cancel a suite booking at The Westbury and was reminded why this hotel is the benchmark for five-star hospitality. As an executive assistant, I had flagged to reservations that I was still awaiting final approval from my guest before committing to a non-refundable rate. Unfortunately, a miscommunication led to the booking being treated as fully confirmed, which carried a €1,800 cancellation fee. My sincere gratitude goes to Sarah, Sophia, and Pamela in Reservations. They listened carefully, retraced our booking history, and—without a hint of friction—resolved the misunderstanding in a way that put guest care first. Throughout, their approach was consistently prompt, courteous, and genuinely empathetic, exemplifying The Westbury’s commitment to thoughtful, service-led hospitality. Despite this cancellation we do hope that we can visit the Westbury hotel on another occasion soon!

I come to Ireland once a year and usually stay at the Westbury for a couple of nights. It’s in a great location and has valet parking and good food. But after my most recent visit I would not stay there again. I booked a King room through Amex Platinum and asked for a rollaway bed as a king sized bed isn’t big enough for two adults and two kids. No one notified me that the room was too small for a rollaway bed so I didn’t know until we walked into our room. It took multiple calls and visits to reception, eating up precious vacation hours and straining the patience of exhausted parents and kids, to find out the hotel would do absolutely nothing to help. They offered an adjoining room for zero discount (so it would cost me double) or a suite that was also double the price. If they had reduced it by even €50 as a sign of goodwill I would have paid it but they stubbornly refused to be of any help. Honestly with Amex platinum I’m entitled to a free upgrade anyway which they wouldn’t honor. So we had a horrific nights sleep with 4 people in one bed, all waking up grumpy and exhausted and extremely eager to check out. We walked down the halls of the hotel with our luggage, noticing an extremely strong smell of mildew which the staff were covering with perfume. Awful. There are so many better hotels of the same standard and pricing - the Conrad is way better in terms of service, size of the rooms and general attitude of the staff.