Hawks Cay Resort

I visited Hawks Cay several times as a child, and I was looking forward to sharing it with my own kids over Spring Break. We left feeling a bit grossed out and saddened by the state of the resort. The biggest take-home message here is that the quality of the villas range, and there appears to be little resort investment in their upkeep (despite the prices charged). We initially booked a Sunset Villa. When we arrived, furniture was out of place and fixtures (like towel racks) had fallen off the bathroom wall, but we were exhausted from a day of travel and tried to roll with the punches. After moving our two kids (and groceries, bags, and baby supplies) in, we settled in for the night, only to discover overnight (with sleeping kids) that the furniture in the kids’ room was infested with termites. I immediately reported this, pest control stripped the beds and then left without saying anything. We waited 8-9 hours for follow-up. Finally, I went to the front desk to ask, and the manager on duty finally acknowledged the issue and gave us a key to a new villa, claiming they didn’t have my contact info on file to let me know. (This was odd, as I was receiving text messages from the resort regarding our stay.) The villa we moved to was much cleaner, but we really couldn’t shake the sensation of termites crawling on our skin in the middle of the night. We had our resort fees waived, but this seemed quite meager given the massive inconvenience this caused. Sidenote about the village: Please note that housekeeping is not included, despite the fact that these are listed as accommodations on the resort website. The food scene is lacking. We had to wait in a long line at the cafe every morning to pre-pay and get a silverware set for the brunch in order to get seated. This seemed somewhat bizarre, as I’ve never seen a process like this elsewhere. The only other places to eat were the Tiki Bar and Pilar Bar. The drinks were good (albeit expensive) but the only food options throughout the day consisted of hamburgers, chicken tenders, and a small menu of bar food. I never saw the main restaurant, Salt + Ash, open. There was also no poolside service, which I remember from our last visit. The kids’ club premises were great and the counselors there were so nice to us and our oldest child. I couldn’t figure out the scene, though, as the calendar wasn’t really followed and I only saw one or two other kids there at any given time. The spa was very nice and was a highlight. The sauna wasn’t working (something the staff acknowledged had been an issue for awhile) but this wasn’t a huge issue. The staff there were delightful and the setting very serene. Overall, staffing was inadequate throughout the main resort so service was sparse and slow. I can’t figure out if we were just there on an off week, but for the exorbitant price we paid, we really expected a resort-quality vacation. I’m writing this with some sadness as I’ve had such fond memories of this place over the years. We were initially planning a larger group family trip with cousins and grandparents to revisit the nostalgia of our childhood trips here, but I had to warn them against moving forward. (They were also saddened to hear about the state of the hotel.) I still have to give our experience two stars since the grounds crew do a nice job of keeping the environment so beautiful, and the spa was such a gem. I really hope that management works to make some improvements and return the property to its original glory.

The pool and little lagoon were OK…the food was insanely overpriced for its quality. They charge $8-10 a beer and $25 for essentially a McDonalds hamburger. Mixed drinks have almost no alcohol. Breakfast for 3, 2 egg sandwiches 2 ice coffees and a yogurt parfait cost $85…and the food is just OK,hard to enjoy yourself when you know you are getting ripped off during every interaction. This place sucks.

Had issues checking in ,questioning my identity. luggage carts locked up and had to go inside to ask for one ,valet ignored me. The front desk said we had to go back outside to get one . Went out and asked again and the valet just looked at me. parking was not marked with signage . Valet lot empty the 2 days i was there . No were to park . HAD TO DEMAND A MANAGER TO FIND ROOM ,GUESS ROOM 3205 IN ON SECOND FLOOR . 2 OF 3 ELEAVATERS NOT WORKING. Elevator that was left was used by staff with carts. 3 request for blow dryer. Would of left if I DID NOT HAVE FISHING TRIPS PLANNED .Would not go back

Jacob was very welcoming and kind to me and my family when we were visiting the resort. We had the best experience and definitely Will be coming back again! Service and food were both amazing and the views were incredible. Overall great experience.

No WiFi in our villa the whole trip. Cafe in the lobby during spring break not open after 7pm even though it’s says open till 9 am l. No housekeeping when requested prior to our approval when asked. Yes one day but asked for it more & nothing. Plus they did not mop the floors during your visit, so your feet are black. Pool villa not cleaned when told or posted in the villa. Remote Control only had one batter, 3/4 of the light bulbs in bottom floor need replacing upon arrival. Should I go on? Everything was brought to their attention via visits to the front desk or through their texting app. The only place that was worth enjoying was the spa!! Highly recommended & their staff was amazing!