The Sanderling

Really enjoyed our service from Desmond.

The experience here was beyond amazing! I highly recommend eating here, the servers, the rooms, and the lighting was all so great!

Sanderling has been recently renovated. The rooms, lobby and restaurants are tastefully decorated all to enjoy as a seaside retreat. Fully staffed. Friendly and helpful from front desk to beach setup staff. Looking forward to next trip down to Sanderling!

I was really looking forward to this experience since it was a special gift for someone, but unfortunately, the customer service left us disappointed. Before our appointment, we called several times to let the spa know we were running about 4–7 minutes late. No one answered our calls, and when someone finally did, we were told that the missed time would simply be taken off our massage. We understood the policy, but it was frustrating considering we made every effort to notify them in advance. When we arrived, there didn’t appear to be any other clients waiting.. it was just us on a weekday. I even asked if there was an option to purchase additional time or add-ons to make up for the shortened massage, but the front desk associate immediately said no. Given that the spa wasn’t busy, I was hoping for a little flexibility. The front desk staff also came across as quite rude and dismissive. I was polite throughout the interaction, and because this was meant to be a special present, I was hoping for a more welcoming and understanding experience. A little kindness and consideration would have gone a long way. We weren’t asking for special treatment..we simply tried to communicate ahead of time and hoped for a bit of flexibility. Unfortunately, the customer service didn’t match the relaxing experience we were expecting.

DC makes excellent drinks and creates a great vibe. The missing piece is music and a singer. Renee has an amazing voice. She should be the lounge singer.