21c Museum Hotel Durham

We spent 4 nights at the 21c Museum hotel.. This experience from beginning to end was exceptional- the folks at the front desk were helpful and polite and gave us some background on the art. The bed was very comfortable( I have a bad back so this matters). The service was what you would get at higher end hotels. The hotel is spotless, the room serviced everyday without asking , This hotel is an old bank with many sections such as the vault and the flooring preserved. Everyone from the valets to the front desk were polite and you can tell took pride in their job. The shower in room 612 was exceptional. We loved everything about this stay. If you like the Raddison go to a Raddison- if you want a truly unique experience, surrounded by art and excellent service, book this hotel!

Lovely hotel in the heart of Durham. Hotel was clean and comfortable. We were there for a family wedding and had a very nice stay.

I saw Brandon for a 90 min massage and he was incredible. I've had many massages and he was absolutely the best. He was professional, accommodating, deliberate in his technique, and made sure to set the tone with a calm and relaxing environment. I look forward for my next trip back and will be booking again.

The 21c Museum Hotel will definitely be my go to spot when I’m in Durham. I walked to the guest check-in and was instantly mesmerized by the art! The room was curated so beautifully that I forgot I was actually supposed to check in. Hamid greeted me with the best energy and really set the tone for the warmness I would experience with the rest of the staff. My room was super clean and I loved the way the room was decorated. The catered food was spot on and Sarah was so attentive to our company’s needs. Even the gentlemen at Valet were amazing! The hotel is in walking distance of the Amtrak station and the view from my room was stellar. I look forward to visiting Durham again just to stay at 21c Museum Hotel.

My wife and I stayed here because of good reviews, convenient location, and a reasonable price. The staff we came in contact with were friendly... the room was clean. However, several issues made the stay less than memorable. We entered our room and found the temperature at 79 degrees - though the thermostat was set as low as it could be at 65. Also, the main sitting area was very dark - not helped by the fact that the chain-driven blind was stuck in a way that prevented opening. I contacted the front desk and, to the hotel's credit, a maintenance person came within 10 minutes. She worked with the blind enough to open it up about 2/3 of the way, allowing light to enter. It still couldn't be adjusted, but that was OK with us... we had some light. She also called someone in the building regarding the heat in the room, and he made some kind of computer adjustment & we were told that the AC would now work. We left for a concert and returned late.... there was no improvement in the room's temperature. It never got below 76 degrees during our stay. We were in no mood to ask for a change of room by that late hour... Maintenance in general in the room was not up to a high standard. There was a cracked window pane, the panel surrounding one light switch outlet next to the bed simply fell off if touched, and both shower heads had leaks at their bases. So.... my overall impression was not positive. I wouldn't choose the 21C next time.