Hyatt Regency Dusseldorf

Terrible experience. The lobby staff is completely untrained. I am a Globalist & have stayed in this hotel many times but the new staff is clueless. I have been wrongly charged Eur 1200 to my credit card. I have sent 3 reminders & there is no reply!!

the staff were very courteous , excellent location , good bar and rooms clean and well maintained . warm welcome and value for money

I had a very pleasant week at the Hotel. The hotel staff were very kind and helpful. The breakfast was also quite good. I would recommend it to anyone visiting Düsseldorf

We arrived at the Hyatt Regency Düsseldorf early in the morning after traveling overnight from Canada and then taking a train from Frankfurt. While we understood that our timing was not ideal, we had proactively requested early check-in online in advance, though we never received a response. Upon arrival, we were told the only available option was a paid room upgrade. Given that we were staying for four nights, the additional cost was not reasonable for us, so we declined and opted to wait for a standard room. What followed was extremely disappointing. We were left waiting in the lobby for approximately four hours, exhausted to the point of falling asleep on the couches, while multiple guests who arrived after us were checked into rooms ahead of us. It was not until close to the 3:00 pm check-in time that my wife approached the desk again. At that point, a male staff member apologized and immediately issued us a room key…raising the question of why this had not been done earlier. Unfortunately, the two female front desk staff we dealt with initially were dismissive and unhelpful, and their approach lacked basic customer service standards. In contrast, the male staff member was professional and apologetic. Once in the room, the experience did not improve. The bed was extremely firm (arms kept falling asleep), and the pillows were poor quality…filled with air and flattening completely when laid on. Overall, the room and comfort level did not align with expectations of a five-star hotel. Based on this experience, I would not recommend this hotel. If you do stay here, I strongly suggest dealing with the male front desk staff rather than the women we encountered. PS - the maid was at our door between 8:30-9:00am daily, so we know there were clean rooms they could have put us into. So disappointing Hyatt…

This hotel is well located with very helpful, friendly and professional staff. The Regency Club is a nice space to relax or enjoy snacks and cocktails. Breakfast is always excellent! On this particular stay Enrico (Regency Club) and Lena (Chef) went out of their way to accommodate my wife’s lactose intolerance during the canapé and cocktail hour! The bellboy is also always very friendly and welcoming!