Hyatt Regency Dusseldorf

Do not stay at this hotel if you need peace and quiet in your room in the evenings for work, relaxation or getting to sleep. The hotel organises after work events at their outdoor bar on the ground floor and plays music at them which is so loud that it disturbs you even if you ask for a room on the 18th floor (the top floor) on the other side of the building. This means that every single room in the hotel is disturbed by the noise. Therefore avoid this hotel unless you are planning to join the parties or stay away until very late every evening and therefore don’t mind the noise. Otherwise it’s a decent hotel with good rooms, great breakfast, a good gym and spa, views over the river and places to run and walk along it, and some nice team members. Some processes don’t work well (often no one answers the phone when you try to call the front desk, and luggage storage is often completely disorganised) but they say they are working on this. There is no healthy food available from the bar menu nor room service (only burgers, pasta, paninis, a Caesar salad drenched in cheese and creamy sauce) but you can order nice healthy salads from places like Green Club on Uber Eats or Lieferando, or go to a vegan restaurant called Sattgrun just across the pedestrian bridge.

This is my first ever negative hotel review – but my stay at Hyatt Regency Düsseldorf was so upsetting it ruined the impression of my trip. At check-in, my colleague was told he needed to pay for the fully prepaid room. Then they claimed breakfast wasn’t included, until we showed our booking confirmation proving otherwise. The deposit was another unpleasant surprise. Our confirmation stated €50/night to cover minibar expenses, but we were charged €100/night per room – and the minibar was empty. Later, my colleague received a bank alert showing they tried to charge the deposit again hours later. This made us feel unsafe from day one. Security concerns didn’t end there. On the morning of departure, with a taxi booked for 8:00 a.m. to the airport, my colleague was suddenly unable to open the in-room safe using the same code he had been using throughout the stay. We were forced to wait for technical staff to open it.. For this reason, I strongly advise against storing cash in the safe. Check-out with Lea was extremely unfriendly, leaving a final bad taste. I also strongly recommend not storing cash in the in-room safe. For a first visit to Düsseldorf, I expected warm, professional service from a 5-star brand. Instead, I left with a feeling of distrust and disappointment. I will think twice before booking any Hyatt Regency again.

My partner and I had issues with management. They took 400 deposit for a start then when I fell ill one night and had to be taken to hospital my partner wasnt told anything and wouldn't give him any information about where I was or what happened. The manager then walked him up into the room and made him feel very uncomfortable and he said "they made him feel like a criminal" Aside from that there was also an issue with a 'cleaning bill' My partner smokes and did NOT smoke in the room atall. But house keeping noticed a packet of cigarettes on the side table and automatically assumed he was smoking in room. I had also dropped my blush on floor which was wiped away easily with water and they said they would now have to get professional cleaners in to remove the stain - which I had already removed. Stayed at Hyatt hotel in different countries and this was by far the worst experience. We wknt be returning again. 1 star from us

It’s a great hotel in a great location. Modern, comfortable and well equipped. However if you are offered a room on the second floor politely refuse and insist on a higher floor. The hotel regularly holds events called After Work Parties, which turn your room into a night club. It’s a common issue but management continually let these rooms knowing they are a problem during these events. Which is poor practice. Despite asking for a new room I was informed the hotel was full to later find out it wasn’t and a room was available. Promised calls from the duty manager never arrived. Emails unanswered. Such a shame I’ve stayed here 30 times this year but my most recent experience exposes their failing, poorly trained staff and weak management.

One of my favourite hotel in Dusseldorf, every time I visit Dusseldorf I come here , I had a drink at the DOX and Baris was very helpful , professional and I asked for a extra cookies straight away he got me some , I do appreciate his help .