Hyatt Regency Dusseldorf

We arrived at the Hyatt Regency Düsseldorf early in the morning after traveling overnight from Canada and then taking a train from Frankfurt. While we understood that our timing was not ideal, we had proactively requested early check-in online in advance, though we never received a response. Upon arrival, we were told the only available option was a paid room upgrade. Given that we were staying for four nights, the additional cost was not reasonable for us, so we declined and opted to wait for a standard room. What followed was extremely disappointing. We were left waiting in the lobby for approximately four hours, exhausted to the point of falling asleep on the couches, while multiple guests who arrived after us were checked into rooms ahead of us. It was not until close to the 3:00 pm check-in time that my wife approached the desk again. At that point, a male staff member apologized and immediately issued us a room key…raising the question of why this had not been done earlier. Unfortunately, the two female front desk staff we dealt with initially were dismissive and unhelpful, and their approach lacked basic customer service standards. In contrast, the male staff member was professional and apologetic. Once in the room, the experience did not improve. The bed was extremely firm (arms kept falling asleep), and the pillows were poor quality…filled with air and flattening completely when laid on. Overall, the room and comfort level did not align with expectations of a five-star hotel. Based on this experience, I would not recommend this hotel. If you do stay here, I strongly suggest dealing with the male front desk staff rather than the women we encountered. PS - the maid was at our door between 8:30-9:00am daily, so we know there were clean rooms they could have put us into. So disappointing Hyatt…

This hotel is well located with very helpful, friendly and professional staff. The Regency Club is a nice space to relax or enjoy snacks and cocktails. Breakfast is always excellent! On this particular stay Enrico (Regency Club) and Lena (Chef) went out of their way to accommodate my wife’s lactose intolerance during the canapé and cocktail hour! The bellboy is also always very friendly and welcoming!

Very good hotel although not right in the main city. Only stayed 1 night but the room (on the 12th floor) overlooked the river and was very spacious and well equipped with both a shower and bath in the bathroom. Ate in the bar in the evening and the food was very good as was breakfast too. Staff were very professional and friendly.

Was there for brunch on a Sunday in October, the food was good, not too many choices, but enough for picking… quality and taste also satisfied. Just the environment and deco are quite old, another table got two guests were complaining about the stains on the couch… generally still a not bad experience.

overpriced and missleading. i booked a room for 2 adults and 1 teenager. on arrical was informed that the room did not include a bed for the teenager and wasnt big enough to put an extra bed in, they then charged us 50 a night for a bigger room. when i showed them the booking and confirmation they said it was assumed that the teenager would sleep in the bed with us.....so we paid the extra 50 a night. on departure they then charged us again by mistake and also charged 35 a nigh to park the car in their car park. food was sub standard and overpriced. TV did not work properly. have been waiting for 2 weeks now for the overcharge to be refunded and nothing so far.