The Mitre Hampton Court

Awful receptionist, booked a stay for 3-4 July through Expedia , the hotel changed these to a random August date as they messed up their booking. When I called to talk about their error I received no apology and they offered to downgrade the room and charge more! Asked for a refund they would not give one, could not reach anybody managerial on the phone, just the same receptionist night or day who would not help or let us speak to a manager, clearly hiding her incompetence. I managed to get a full refund through Expedia as they had the same issues with the receptionist as me! I will definitely never use this hotel or group again, ruined my wife and I’s planned break away.

Loved this hotel....great feel to it right opposite Hampton Court Palace with is a must. Loved watching the activities on the river whilst eating breakfast....loved the little bars outside where we had a drink in the sun. Loved the quirky local town. Loved it so much we stayed an extra night. All good and would recommed this hotel.

Stayed at The Mitre for just 1 night. Everything was perfect. Without exception, every member of staff was friendly and professional. We were greeted with a complimentary glass of wine which we drank on the lovely terrace in the sunshine whilst our bags were taken to our room. We were staying in room 111 The Weaving Shed- it was spacious and very comfortable with a lovely shared patio area through french windows. The whole hotel is quirky and tastefully decorated- i loved the library area. We had a lovely meal at the restaurant and also breakfast over looking the river the next morning which was perfect. We then enjoyed at day at Hampton Court with our free entry tickets. I am so glad we chose this hotel, everything felt really special - wish we had longer there.

We all had a fabulous stay at this hotel. All the staff can’t do enough for you…Morgan is so professional he notices everything that is required at a table without us having to ask, which is a very rare talent these days. What a delight it was to have fresh milk in my room with delicious homemade biscuits these little touches mean a lot. The rooms are beautifully decorated and cleaned to a high standard, food in the restaurant was also delicious as was breakfast. Hampton court was just across the road with plenty of little bars cafes and restaurants about. I will definitely be looking forward to my next visit in this little gem!!

Alina on reception is without a doubt is the most beautiful person inside and out. Nothing was too much trouble and always done with a smile. We were there to celebrate our 30th anniversary and we were treated like royalty. From Blaze in the carpark and the staff in 1665 restaurant. Alison was so lovely and they have 2 wonderful lads working there I think one was Joe don’t know the other but they were the perfect serving duo. The food was exceptional. We treated ourselves and were not disappointed. We were in the king Henry suite which is phenomenal. Beautiful views of the river and of Hampton Court. The service we received. The luxury of the room were exceptional. Thank you for making our special day so memorable and even more memorable than the actual wedding itself.