Rosario Resort & Spa

Looks like the shinning & abandoned. Whoever is running it also lied about their policies and what they’re responsible for. Do not stay here.

Do not book here. The property itself feels largely abandoned, with closed amenities and no on-site staff. This was not disclosed before booking. Customer service is handled remotely (appears offshore), and while they acknowledged the issue by phone and mentioned a possible partial refund, they then stopped responding entirely. We were told to “wait to hear back from management,” which felt like a delay tactic until the stay was complete. Once that happened, communication ended. The unit we received was not what was advertised — listing photos showed a bright space with a vaulted ceiling and large windows, but the actual unit was structurally different with low ceilings and little natural light. This was a clear case of misrepresentation followed by bad-faith handling. Learn from our experience and book elsewhere.

The first few times I stayed at “Rosario Resort”, the room was nice and the water view was exceptional. The balcony sat just over the water. The room was also large and fully equipped. This is not the case today. I blame myself for not calling “Rosario Village” and specifically requesting the room I had previously. Somehow I got roped into an Expedia “deal” online. Lesson learned. Also, now that the “village” is under new ownership, it seems as though the quality of the facility has deteriorated. Why are there stains on the carpet as if someone was murdered and the body was dragged across the carpet? Even in my younger days at Motel 6, I had never seen carpet this bad. My other gripe is that the mansion was supposed to be reopened in the summer of 2025. Summer has come and gone. So now I am paying for a peekaboo water view that I believed was going to be the “stunning” water view, filthy carpets, and I don’t even have access to the amenities such as the spa, the pool, or the restaurant. Suffice it to say I will be staying somewhere else next time.

The pictures are deceiving. The Main building and pool were closed. I thought I was staying in the "resort." Turns out the Rosario Resort consists of 1 building of hotel rooms. There is no one on property to check you in. It is self check in on your phone. Although I had no problems with my stay, I felt deceived and slightly nervous as a female solo traveler. It felt isolated and I expected a "Resort."

Our stay here was not as expected. After reading about this hotel online, I followed tips and chose what others had said was a great room (1316) and it did not disappoint in its main feature: stunning views right over the water. It had a beautiful private deck (that has seen better days, but still nice) and a gas fireplace. However, I was unprepared for the level of neglect that seems to have taken over. There were small things: no caffeinated beverages of any kind in the room (only decaf coffee); no tissues; the fireplace didn't work; the TV didn't work; there was one bathrobe instead of two for a king suite. All of these were minor in themselves, but made significantly worse by the big thing: there is no lobby, and no one on duty to speak with. Instead everything is done via a text chatbot. It's true that several hours after I noted the absence of coffee, some arrived, which was good because there was literally nowhere else for miles that I could have gotten a cup of coffee or tea or anything at all to eat or drink. The restaurant was closed, and there is no open common space whatsoever. When the chatbot asked about my stay and I mentioned some of the issues, it assured me that this would "never happen again." This response was a) cold comfort when what I wanted was to have someone come help -- but again, no one on site to do so -- and b) unlikely to reassure me because (again) there was no one to address any of these issues. So I fully expect that nothing has been done about the fireplace or the TV. All of this said, it was a beautiful place to stay. But so poorly managed, and so utterly neglected, that I won't be going back and I cannot recommend that anyone else go, unless you come prepared with all of the food and drink for your stay, and with the knowledge that if something is broken or missing, you will do without. Then you can decide whether or not the price is worth it.