Rosario Resort & Spa

The resort is fine, although the crown jewel Moran Mansion is closed for renovation. My issue is with their fully remote front desk. I was sent a partial map which did not include the location of our room. Their WiFi was inoperable and there is no cell service. So we had to drive 15 minutes to find a signal to get a complete map, but when we returned to the resort the door code to the room did not work. Another 30 minute round trip to get a new door code ( they did not apologize but said the previous code “had a glitch”. Even with the right map and new door code we were able to access our rather ordinary room ( not accurately reflected on their website) but the WiFi did not work for nearly an hour after we finally got in. Suffice it to say we will not be returning ever again

Looks like the shinning & abandoned. Whoever is running it also lied about their policies and what they’re responsible for. Do not stay here.

Do not book here. The property itself feels largely abandoned, with closed amenities and no on-site staff. This was not disclosed before booking. Customer service is handled remotely (appears offshore), and while they acknowledged the issue by phone and mentioned a possible partial refund, they then stopped responding entirely. We were told to “wait to hear back from management,” which felt like a delay tactic until the stay was complete. Once that happened, communication ended. The unit we received was not what was advertised — listing photos showed a bright space with a vaulted ceiling and large windows, but the actual unit was structurally different with low ceilings and little natural light. This was a clear case of misrepresentation followed by bad-faith handling. Learn from our experience and book elsewhere.

The first few times I stayed at “Rosario Resort”, the room was nice and the water view was exceptional. The balcony sat just over the water. The room was also large and fully equipped. This is not the case today. I blame myself for not calling “Rosario Village” and specifically requesting the room I had previously. Somehow I got roped into an Expedia “deal” online. Lesson learned. Also, now that the “village” is under new ownership, it seems as though the quality of the facility has deteriorated. Why are there stains on the carpet as if someone was murdered and the body was dragged across the carpet? Even in my younger days at Motel 6, I had never seen carpet this bad. My other gripe is that the mansion was supposed to be reopened in the summer of 2025. Summer has come and gone. So now I am paying for a peekaboo water view that I believed was going to be the “stunning” water view, filthy carpets, and I don’t even have access to the amenities such as the spa, the pool, or the restaurant. Suffice it to say I will be staying somewhere else next time.

The pictures are deceiving. The Main building and pool were closed. I thought I was staying in the "resort." Turns out the Rosario Resort consists of 1 building of hotel rooms. There is no one on property to check you in. It is self check in on your phone. Although I had no problems with my stay, I felt deceived and slightly nervous as a female solo traveler. It felt isolated and I expected a "Resort."