Rosario Resort & Spa

Go somewhere else! It is far removed from areas with shops and restaurants and the only cafe around was closed the entire time we were there. We were shocked when we opened the door to our room - stains on the carpet and bed coverings, the latch to the sliding bathroom door was bent and hanging on by one screw making it very difficult to slide the door, sooo much dust behind the TV, shower curtain was not long enough to cover the opening so water went on the floor... A woman in the room next to our said they had no towels and could not reach anyone. We received texts asking out the room and stay to which we listed the above, for which an auto reply was sent in response. On the second day I saw a woman with a cleaning cart coming out of a room full of towels and asked about getting more towels, but she never responded and just stared at me blankly.

What a surreal experience. We arrived at Rosario. No front desk. No map. No one around. We called the information number and were connected to someone who hadn’t seemed to have ever been on the property. We were given rough directions to our building and a code to open up our door. We had to call a couple of times to finally get into the room. Once in, it was clear that there were many things that suffered from not having a manager routinely inspect the premises. (Broken curtain rods, stained carpets). The room was right on the water and Rosario has outstanding potential. Though with no restaurant, no pool, no amenities it’s a strange virtual hotel stay.

We read reviews after we booked but hoped we'd be okay because we booked a Bayview room. We are on the first level in room 1300. The Bay can be seen if we go outside and peek through the weeds. We have zero privacy on the patio and in the room. The coffee supplier failed to deliver anything but decaf and the restaurant on the grounds is closed today and tomorrow. This place is a complete disappointment.

Beautiful ocean landscape, private, clean, and spacious inside. However, I had no where to sleep and there was NO STAFF ON SITE to resolve my ESSENTIAL needs problem. I booked the "honeymoon suite" via AirBnB for 3 guests per the listing as I was "treating my parents on a trip" from the original booking. Around 8:30PM, noticed no linen anywhere in the room for the pullout couch. Used room phone to attempt to contact both the "front desk" and "after hours manager" with no answer(just rang). Messaged the host via AirBnB in which they responded saying, "housekeeping left for the day and linen cannot be delivered until the AM." This wouldn't work as where was I supposed to sleep and we were only staying 1 night. Despite long waited messages, there was no solution by 10:30PM because "bedding was provided for the bed, which is their standard setup" despite transparency of 3 guests from the start(parents and 1 adult child). Not to mention house keeping was there at check-in time finishing up (they may have forgot to restock). The host refused to resolve this over text despite known minimal phone service in the area and they could not call into the room phone? For resolution, the host waited until I had service after checkout to talk offering unfair compensation for forcing me to sleep upright in a chair due to no linen for the pullout couch. Luckily, I booked through AirBnB who I reached out to about the issue and easily refunded 33% of the price and resolved the issue.

Nice but the staff and others seemed disconnected.. maybe lack of leadership? Food was quite good with a cordial wait staff. Salmon was 4 stars.