Charlotte Inn

Overpriced, extremely rude front desk worker named Jack, musky antique store stench in rooms. The property looks like a story book, and oh so beautiful. It's probably my fault for assuming such an old Inn wouldn't reek like a filthy old antique store. Our suite, The Coach House was overwhelming overran by mold/mildew, the only way to mask the stench was to set the A/C to extremely cold settings throughout our 5 day stay. This was actually a serious problem for me because I have severe allergies and asthma... I chose not to address this issue to management, as management had proved to be completely unhelpful, and unaccommodating to us during our entire stay... so I figured why bother. Unfortunately all of our belongings we had with us (suitcases, clothes, shoes, toiletry bags, flight bags, purses), and the thousand(s) of dollars we spent on souvenirs, and gifts purchased throughout the 5 trip, all came home with us reeking of mold, I'm livid. Don't even get me started on experience of staying on the property, guests are not encouraged to socialize with other guests, guests are not allowed to have outdoor conversations without getting asked to leave... or have the inn keeper show up to see whats going on and just linger around as your trying to enjoy the outdoors because your room smells so badly. My welcome letter stated: "For ALL of our Inn guests to enjoy, we offer the living rooms with the fireplaces in the Main Inn, and the Summer House porch." We were specifically banned from using the common porch, we received two written letters telling us so. Along with the common porch being roped off and a typed out sign stating the porch was only for the rooms in the Summer House to enjoy. This happened after we checked in and specifically asked Cole (the gentleman that checked us in and gave us the tour), if smoking cigars were allowed outside on the property, in which Cole stated anywhere outside on the property at any of the seating areas a cigar could be enjoyed, Cole went on to show me the Summer House porch, stating a cigar could be enjoyed at those seating areas if we'd like, because he said it's such a nice area. After the fact, we were asked by Jack to move off of the Summer House patio that very same evening when my partner wanted to enjoy a cigar before we went in for the night. Later during our stay we received a hand letter stating the we could use a real-estate office porch to sit at, and the Summer House porch was roped off. We paid for the most expensive suite on the property at $1,750 per night, this is not the kind of treatment or living conditions one should ever expect. I wouldn't recommend this place to anyone, and you couldn't pay me to stay here again. If I was a person of color, this place would be sued into oblivion for discrimination, contractual breach, and selective enforcement. According the Department of Justice, singling out a paying guest from using a listed common area can be considered unlawful discrimination if the action is based on a protected characteristic (such as race, religion, sex, disability, or national origin) or violates the equal enjoyment terms of your contract. When It Is Unlawful Discrimination Protected Class Status: If the guest is singled out because of their race, color, religion, sex, sexual orientation, disability, or national origin, it violates federal civil rights laws (like Title II for public accommodations) and state human rights acts. Contractual Breach: A paying guest enters an agreement that includes access to advertised amenities. Denying access to a listed common area without a neutral, safety-based justification breaks that service agreement. Selective Enforcement: Applying a common area rule to only one specific person while allowing everyone else to use it creates strong legal evidence of disparate treatment or bias.

The Charlotte Inn was a spectacular place to stay. We were looking for a beautiful Inn for our anniversary. We were amazed at the absolute charm of this place. Each room, even the hallways, meticulously decorated as if in a European estate. Our room was grand, complete with fireplace, plenty of natural light/windows, and a great bed as well as a sitting area. The location was ideal, within a short walk of the shops and restaurants in Edgartown. We enjoyed a gourmet dinner in the Terrace restaurant onsite. It was delicious and the service was perfect. Above all, the staff was so attentive and professional, taking care of every need. The owners, Gary and Paula, were gracious and charming. What a treat.

What a delightful stay! We came to The Charlotte Inn following our wedding in December 1980. Our return to celebrate our 45th anniversary was perfect. Staff were accommodating and caring throughout our visit. The hosts were charming and engaging. Dining at The Terrace was spectacular. Service was impeccable and the food was delicious. We are planning our next visit!

We went with another couple to celebrate their 25th anniversary and our 51st. This is an experience you will treasure and remember. The inn is composed of former mansions owned by whaling magnates that have been converted to luxury rooms. Everything is first rate, and you will come to know and appreciate the owners Gary and Paula who spend time talking with you about their inn, their art gallery, and the history of the Inn. I would recommend this to friends looking for an unique stay.

I will start by saying my wife booked a room here for our first visit to Marthas Vineyard and to celebrate her 50th B-day. During our travel in rout to The Charlotte inn the concierge kept in touch with us and we felt that the experience would be great. However, when we checked in that's when things took a turn for worse. When he took us to our rom, my wife noticed that the room did not have an air conditioner, based on the pictures and information the rooms had A/C, when we asked him about it, he replied that that room didn't, he then brought us a box fan to put in the window. needless to say that was our first disappointment. So after we went to the onsite restaurant "The Green room", the venue wasn't of our desire, when asking the waitress if they had beer, she replied no, not tonight, so that was our sign to eat elsewhere. So later that night after we returned to our room, we were surprised to find at least a dozen ants in our bathroom! I called the concierge to look, he came and saw the ants and replied they will have them treated in the morning and left. A few moments later my wife and I decided we wanted another room, so I requested another room, he replied with an attitude that he wouldn't give us one that night, so I informed him that we would need a refund and leave if he didn't. He then spoke up and told me he had already discussed that option with the owner and it would probably be best as he didn't think we were a "good fit" for the Charlotte! So, the next morning after speaking to the actual owner and making him aware of the issue, he apologized and promptly gave us another room, a upgrade at that for no additional fee that had an A/C. So, overall I can say the owners did step up and try to make it right, however it was, and still is very aggravating how the first concierge treated us. The second concierge we dealt with was exceptionally nice and polite. I won't recommend for anyone to stay or not to stay here, but I would recommend taking into consideration the events and how we were treated prior to booking.