The Balmoral

Fabulous hotel attentive staff in a classic facility. One of the world’s best! Thoroughly enjoyable stay. Staff went above and beyond and housekeeping superb!

Absolutely lovely afternoon tea service. Excellent service in a beautiful tea room. Highly recommend to anyone in Edinburgh.

My wife and I were not guests of the hotel, but we did enjoy the afternoon tea service as a special anniversary celebration while visiting Edinburgh. The whole experience was amazing. Palm Court was a beautiful setting, and we enjoyed the wonderful food and selection of teas over a leisurely two and a half hours. I personally tried five different teas. The staff was constantly attentive but not overbearing, delivering impeccable service throughout our entire seating. It was a most wonderful, special and unique experience.

The Balmoral was our home base in Edinburgh for five days during our anniversary celebration, and it proved to be a perfect choice. The iconic clock tower, a stunning beacon separating Old Town from New Town, sets the tone for the elegance within. At the front door, we were warmly greeted by Guest Relations professionals Ben and Karen, whose graciousness and expertise were instrumental in making our stay truly memorable. After a grand tour of the property, we settled into our Castle View Suite. The corner room was spacious, beautifully appointed, and exceptionally comfortable, with an unforgettable view of Edinburgh Castle — a wonderful beginning to our celebration. Each morning at breakfast, Ben greeted us with the same warmth and professionalism that defined our stay. He checked in daily, asking what we needed or how the hotel could make our experience even better. Ben was a true advocate for the guest — attentive, intuitive, and genuinely committed to elevating our anniversary stay. We enjoyed outstanding dinners at Number One and Brasserie Prince, where both the cuisine and the service were impeccable. Afternoon cocktails and wine at Bar Prince added a lovely touch to our days, and while the Palm Court is a visually stunning room, we did not partake in afternoon tea there. What set The Balmoral apart was its front line staff. The front desk, concierge, bellmen, doormen, and wait staff all demonstrated true professionalism and genuine hospitality. Their warmth and attentiveness elevated every moment of our stay. The Balmoral is a beautiful property, but it is the people — especially Ben and Karen — who make it exceptional. A memorable and fitting place to celebrate our anniversary in Edinburgh.

I had a wonderful stay. The hotel has a beautiful atmosphere, an excellent location and a very high standard of service. The room was comfortable and beautifully presented, and the staff were warm, professional and attentive throughout my stay. A memorable experience and I would be very happy to return...