The Bonham

Beautiful hotel. The room was stunning. The food was fabulous and the staff were so friendly and helpful. Will definitely recommend

We recently stayed at The Bonham for one night in a suite and had very mixed feelings. To start with the positives, the hotel itself is undeniably beautiful. The building is elegant, the interiors are very well presented, and our suite was stylish and comfortable. The view was genuinely incredible and one of the highlights of the stay. The amenities were also excellent and everything felt thoughtfully curated from a design perspective. However, the hospitality did not match the setting. Late at night, around midnight, there was extremely loud plumbing noise from what sounded like a bath being run in a neighbouring or upstairs room. In a hotel positioned as a quiet boutique escape, this was disruptive and disappointing. More concerning was the housekeeping incident. Checkout for all rooms, including suites, is 12pm. Despite this, housekeeping knocked loudly and persistently at 10am. Not a gentle tap, but repeated knocking that made it clear they expected entry. The door handle was then tried and the master key used, only prevented by the deadbolt being on. That felt intrusive and unnecessary given there were still two hours before checkout. Guests should be able to relax in their room until the stated departure time without feeling rushed or concerned about privacy. Finally, the reception experience was uncomfortable. On returning from our evening out, we were met with prolonged, judgemental stares rather than a warm welcome. It left us feeling as though we were being assessed rather than hosted. Hospitality is about making guests feel at ease, and unfortunately that element was lacking. This is a hotel with huge potential. The setting, presentation and views are excellent. But luxury is not just décor, it is how you make people feel. For us, that was where the experience fell short.

Luxury hotel in great location within an easy walk of Edinburgh highlights. Room price was excellent value for the standard, size and level of amenities within. Would have liked a free standing shower but this wasn’t going to detract from what was a stunning and spacious room. Breakfast was one of the best we’ve had and have stayed in some fantastic hotels over the years. Service from start to finish was impeccable and staff were especially friendly and helpful. Shout out to lukas at reception who went the extra mile every time we spoke with him, a real skill to remember so much about guests when he deals with so many, giving a very personal feel to our stay. Will definitely be back and have already recommended it for friends.

Have been visiting the Bonham for over twenty years and it never fails, great location and always exceptionally high standard. Superb quality and value for money. I have no hesitation in recommending it if you are looking for a special and unique hotel in Edinburgh,

Exceptional as always, beautiful period property in the heart of Edinburgh’s West End, tastefully brought back to life. 25 years since my first stay and always as special as the last.