The Caledonian Edinburgh, Curio Collection by Hilton

Worst 4 nights of my life. Our room was supposed to be an upgraded room which we paid for but it was the smallest room I’ve ever stayed in. We told the supervisor Erin that it did not seem correct but she was rude and basically ignored us. There was a constant humming noise which nearly drove us crazy and the bed was really uncomfortable and stiff making sleep impossible. We asked for something to be added to the bed to help make it more comfortable but nothing was ever done.

For the price (US$730/night - including taxes) I am not impressed. I had asked for a quiet room and upon arriving was advised that I had been "upgraded" to a room with a view of Edinburgh Castle. The room, just above street level, faced on to Lothian Road and people were shouting, swearing, and singing until 3:00 AM. The very noisy room meant a very poor night's sleep. Friends who live in the area said this is common for this road. Surely the hotel must know this. The next day I requested to be moved and the room I was assigned to was much quieter, though it faced a building site (which staff advised me of), which was not a problem at night. Both rooms were small, but tastefully furnished. Staff were helpful and professional, but for the price which I paid there are better options. A small thing, but at these prices I would expect there to be a pen and notepad in the room, which were not provided.

Our stay at The Caledonian exceeded expectations. A superior hotel all around. It was clean, comfortable, and had the friendliest people ever. We had 2 rooms reserved, one for myself and husband, and one for 30 year old son. The rooms were on the smaller side, but ver well appointed and maintained. The hotel staff reached out to us several times before our arrival, and had one room ready at noon which was a nice surprise. We had room service breakfast one day which was prompt. Our maid tidied up the room daily and was never bothersome. We did leave her a tip, but she didn't take it until our third day....miscommunication I'm assuming. The bar was a nice addition for some evening cocktails. Location was excellent with plenty to see within walking distance. Hop On Hop Off bus at side of hotel for more extensive exploration. All in all Scotland was a nice surprise. VERY friendly, clean, and lots to do.

Been all over the world and stayed at amazing hotels. This hotels location is fantastic but the good ends there. The service from the manager Erin was horrible. She gave us the wrong room and didn’t care at all. She never made it right or tried to. Instead she was arrogant and rude about it. Any requests we made over our 4 days were ignored completely. The maids come at very odd times to clean the rooms which gets in your way to rest later in the day. There is zero parking if you rent a car so you have to go to a parking garage about .4 miles away. The beds are definitely harder than most. This was a very bad experience and I would not stay here again. The city is amazing though!

Wonderful grand hotel! Hard to believe this was once a rail station! Beautifully reimagined space. Very well appointed, excellent service, great location. Room was very comfortable. Everyone is very welcoming, knowledgeable, helpful. Of special note - Linda is a superb concierge!! Great suggestions (sites, restaurants, travel logistics etc) and extremely responsive, attention to all the details. Front desk - Amy was able to arrange perfect accommodations and shared interesting insights and info about the hotel and Lauren, Danny both very helpful. Harris was right there when needed to transfer luggage, great can-do attitude. Ideal location for exploring Edinburgh!