The Edinburgh Residence

We had an email before arriving saying that the lift was out of action, and that help would be provided getting luggage to the suite. Not only did we get no help up the two flights of stairs with our luggage, the receptionist waited until I had moved my car from the front of the resort to the carpark behind to give me a parking permit, meaning that I had to go down and back up another two flights of stairs unnecessarily. On checkout, again no help was available taking our bags to the car, the route to which was blocked twice by workmen on ladders, including the exit to the car park. Why you would schedule work there at check out time I have no idea. After this, the bill was £30 more than expected for parking. I have stayed here twice previously and have never been charged for parking. I raised this and the issues caused by the lifts not working, and was told that they couldn't remove it as it is a city tax, which isn't true. The suites are lovely, but the service was poor on this visit, and lying to customers really isn't good practice imo.

We had a wonderful stay at Hapimag Edinburgh. The suite was very nice and comfortable, offering a quiet and relaxing atmosphere. The location is great—peaceful yet not far from the city centre, making it easy to explore Edinburgh. The staff were very friendly and welcoming, which made our stay even more enjoyable. We would definitely recommend it and would be happy to return.

We were specifically looking for accommodations in a low-key resort located in more or a residential community near Dean's Village. Hapimag provided a perfect opportunity. The guest amenities and facilities were top notch. The staff was welcoming and extremely helpful in providing recommendations for the area. Be sure to order the morning Croissants. Best we had while traveling in the UK.

Very friendly staff, big room, excellent location. Happy to come back at any time. Edinburgh is wonderful

Hapimag Edinburgh caused a joyful family reuinion in Edinburgh. Excellent family room facing Dean's Village , sun and birds in the mornings. Walking distance to main locations and bus stops .