Kimpton Charlotte Square

I booked Kimpton Edinburgh through Amex Fine Hotels + Resorts for the upgrade benefit and was promised an upgraded room at check‑in. The next day, the hotel casually told me they gave that room to others even though I was the first to ask was eligible and had already been assured the upgrade for my family. No real apology, no fix, just excuses. I stay at a lot of fine hotels through Amex and usually get excellent treatment; Kimpton Edinburgh was the exact opposite. I will not stay here again and will avoid Kimpton and IHG properties going forward.

Kimpton Charlotte Square by IHG was a great hotel for visiting Edinburgh during the festive season. The location was excellent for the Christmas markets and other seasonal activities, including the Polar Ice Bar. Breakfast was amazing each day, and the complimentary cocktail hour was a fantastic touch. The rooms are super cute and cozy, and the overall atmosphere of the hotel felt warm and welcoming. The only issue we had was with our room. The bathroom fan was broken, and the shower drain gave off a strong mildew/sewage smell. The staff tried to fix it one day, but when we returned, the issue was still there. On our final day they offered us a room change, but since we had already made it through a night or two, we decided to stay put. Aside from the room smell, the entire stay was amazing. The staff were super kind and helpful, the location was excellent, and the amenities made it a really enjoyable festive stay in Edinburgh.

Decent option 1. Sleep - mattress, pillows, curtains Bed was a little tired and mattress had sunken areas. But pillows and bedding were excellent. Curtains thick but light around edges. 2. Shower - water pressure, flood floor Good Shower pressure and temp. Half wall so water pools on floor 3. Clean Yes 4. Power outlets Only one on each side of bed and one at desk 5. Desk - workable - power - chair There is a desk but it's small and the room has little shelf space so flat surfaces are at a premium. Very small desk light so a bit darker than would like 6. Room - chair, layout Space is a little tight. Was told this was a 4 step upgrade. Online you can see the rooms. I assume I had a 35 and not a 25 - and that was tight 7. Wifi Very good - speeds in excess of 150 8. Fridge that isn’t warm or frozen and water bottles a plus Good temps. Does come filled with minibar so have to take things out to make space 9. HVAC Good. Kept resetting from 18 to 20 but worked well 10. Do not disturb sign Good 11. Safety of area and especially inside hotel Safe area and hotel. A block off the main drag so slightly quieter and less busy. 12. Overall Room was a little too dark and a little tight for working but plenty old world charm. Great staff.

The service I received at this hotel was above and beyond. Lyra, Cameron, Jack, Zoe, Kim, Raquel, Stephen and I know I am missing others but such a wonderful experience. The kimpton makes travel and feeling at home a brand. Thank you for your help with my family travel and conference. Best, Laura

Fabulous property near the old city. Top notch service and personnel who went out of their way to make sure our stay was perfect. Emily was fantastic during happy serving happiness with a smile. Miguel checked us in and made us feel so warm and cared for. Abril created a way for us to use our hotel credit after checkout. Just class all the way around. This place is lights out.