Kimpton Charlotte Square

We selected this property based upon the photos and reviews. Upon reviewing these photos again, it seems like we were staying in a completely different hotel. Upon check-in, we were told we were upgraded to a different category room and as IHG members, we thought that was great. Our room was in the Wee House and it is possibly one of the worst hotel rooms we have ever stayed in and we travel extensively world-wide. The carpet was extremely stained and there was trash on the floor in our room from some type of medicine box. Also, the safe did not work when we checked in. They did send someone to fix that, but another off-putting thing. We did bring the situation about the room condition to the attention of the front desk staff and suggested it should be addressed before the next guests stayed in the room. No one from the property attempted to contact us during our stay. We did receive an email apologizing after our stay was completed. However, we thought someone should have reached out during our stay. Our room looked out at a brick wall. The furnishings seemed quite tired. On a positive note, the bathroom was very clean and the towels were very nice. The fan in the bathroom is actually in the shower stall itself and made a very loud noise. The aircon in the room was also quite loud and made some clunking sounds. The breakfast service was adequate, but nothing special. Overall, we were very unhappy that we selected this property for our stay in Edinburgh and we would certainly not recommend this hotel to anyone.

Great location with clean, updated rooms! Zoe at the front desk + Ajay and Christy were so helpful and kind! 10/10!

This was our first trip to UK/Europe, so we really didn’t know what to expect on this 2 week vacation. The staff greeted us as we stepped from our taxi, and moved in with a friendly hello. We especially enjoyed Cammy and Michael the Concierge. We got to know them well, as they greeted us everytime we were in the lobby. Check in was perfect, even though our plans had changed, and we needed to book more days right away. We absolutely loved the warm ambiance and atmosphere of this beautiful hotel. When we stepped inside the beautiful Georgian style building, the eclectic decor added to the unique feel of the place. We came from Los Angeles with a stop in Amsterdam. The journey took 12 hours and we were traveling with our son, his wife and their 6 week old baby. We came all this way for a family wedding at Carlowrie Castle! We were taken to our rooms, which were very clean, comfortable and welcoming. Being from the USA, we were not ready for complimentary snacks and water! All the amenities were perfect and appreciated. We stayed for 2 weeks at the Kimpton and it just felt like home to us. We occasionally received little gifts, such as a bottle of wine and little deserts. We purchased the breakfast option, so we loved meandering down to the dining area, saying good morning to the staff in the lobby. Cammy always had a smile on his face and a kind word. Breakfast was interesting and fun, as we got to know Scottish food during our stay. We started with the more American style food, and gradually tried Haggis and blood sausage - all tasty! The raspberry jam reminded us of the US’s Midwest. Porridge (oatmeal), was a favorite of mine as well. Special shout out to our friend, the guy from Nepal! We had a lovely, interesting conversation with him too. Many afternoons were spent in the Garden, having an afternoon drink and munching popcorn. I indulged in the spa, and had a hot stone massage and then booked a facial the next day. The Spa was just as I imagined, very soothing, and dimly lit. Ask for Michelle, she was perfect! My husband Jeff and I are Seniors, so we stayed in our room a few nights while we were there to enjoy room service. The steak was excellent. The staff was very helpful in steering us to pubs, restaurants and sightseeing. Cammy recommended the Queens Arms Pub and we went there more than once. We honestly felt sad to leave and fly back to California. The Kimpton Charlotte Square was a magical place, surrounded by beauty (and a gorgeous view of Edinburgh Castle, too). We think of the Kimpton and all of the friendly staff quite often. It was a fairytale to us, everything was so lush and green. If we ever have the opportunity to see Scotland again, the Kimpton Charlotte Square is the ONLY place to stay.

Nice hotel, clean, very friendly and helpful staff. Raj was excellent. Room was nice - good size, comfortable with nice bathroom. Air conditioner did not work well and very low water pressure in the bathroom. Good breakfast and a cocktail hour.

An exceptional hotel. Beautiful rooms and excellent staff. Mael, in particular, went far out of her way to accommodate our needs