Norton House Hotel & Spa Edinburgh

We recently stayed at Norton House 1-3 May as part of an organized CIE tour. While the hotel and accommodations were quite nice, the bar at the hotel is incredibly dishonest when billing guests. We were at the bar the last night, I had two scotches (standard 12 yr) and one for our tour guide. The bill should have be no more than ~£40, but when I saw my statement, I was charged $198.26 (~£148). I recall the bartender that evening asking where others in my party were (perhaps they adjourned for the night without paying), I told him I wasn’t sure. I made the mistake of not getting a receipt for my drinks. When I saw my statement after leaving Scotland, I saw the $198 bill, apparently the bartender just decided to tag me with everyone else’s bar bills. I wasn’t the only one however they did this too. Friends of ours ordered two items for a total of £10, but were charged £151.67 when he reviewed his statement, so apparently I was not the only victim of their practice of having bar patrons pay others’ bills. He did however keep his receipts for he may have some luck in recovering his overcharge, I stupidly did not, so I will likely not. The hotel is nice and other than this pattern of overcharging bar patrons, enjoyed my stay. Don’t make the mistake I made…keep your receipts!

Pet policy .what. is it. No restrictions it seems Its like crufts in the lounge area Smell of dog . Dogs bowls of water everywhere . Just lying sbout. Anywhere Saved my self £70. By leaving Coffee. Pots hold small cup and a bit thats it . Who want dogs looking at you munching your food No heath&safey monitoring .

Attended my nephews wedding on Easter Sunday. Hotel was beautifully decorated, service was excellent and friendly, food was good too. Rooms were spacious and clean. I would like to personally thank Lucy from customer services who went above and beyond to return my lost property, I truly appreciated your help. Kind regards Brenda x

Outstanding! Friendly and professional staff, gorgeous room with everything we needed, food was delicious and gorgeous grounds. Absolutely delighted with our stay. Thank you for everything you did.

Friendly staff, good food, excellent spa with good sauna. Decor is a Little tired in places