The Scotsman Hotel

THEY ARE NOT GLUTEN FREE, they lie, The manager promised an £80 refund for the awful experience we received and we have still not received it.

Stayed for our wedding anniversary, the hotel was lovely and In a good central location. The staff were incredible, thank you to Paulina for the thoughtful card. Only ate breakfast there but it impressive. Would definitely stay again if we're in Edinburgh

The venue is absolutely beautiful, exactly as we'd hoped and we're so glad we choose The Scotsman to host our wedding day. The location really is fantastic. Very convenient for guests arriving and accessible for older guests where there's a lift outside Waverley station. Klea was a fantastic wedding coordinator. She was very polite, friendly and accommodating. Her attention to detail was on point for everything we wanted on the day. Ferris (general manager) who we met on the day was very welcoming too. The food was exceptional. The best chicken liver parfait, best beef dish and best sticky toffee pudding I've ever tasted. The honeymoon suite was beautiful where a couple of nice touches were left for us (bride and groom). It was the perfect way to spend the first night as a married couple. Would highly recommend.

Great location, history, staff, AC and decoration! The only problem was the elevator

I thought I was booking a really top notch hotel. I was promised a bottle of prosecco (ok, not so top notch, not promised champagne!) We had to keep reminding them that we didn't get it, we did eventually. We changed rooms as the first we were offered had a nasty smell in the corridor, which did not permeate into the room, luckily. The lift was being changed, it was like a building site, it's my opinion that this part of the hotel should have been closed off whilst the work was being under taken. We were told that as we had to walk down to breakfast, then walk back up due to no elevator, we could change rooms if we liked. We did request to change rooms the following day. The pull out mirror was broken and would not stay in one place. The supplied room slippers were dirty. The view was terrible, no view, only the back of other parts of the hotel. We were promised another room after our day out, which we did get, the room was so much better. However, still no prosecco. Also, the kettle was extremely dangerous, it wobbled on the stand and if filled to the 'max' mark, it boiled over onto the electric stand. The toilet roll holder was also broken and on our final evening, the safe battery must have 'died' as the safe no longer worked. Eventually we got the prosecco after going down to Reception again. The only working lift in the hotel was always busy and often full with hotel trolleys and crates, impossible to get in with luggage sometimes. The staff were extremely nice and professional. We cannot fault the staff at all. Breakfast was lovely, however, the only choice of milk was full fat whole milk, or oat or almond. No semi skimmed or skimmed? I've never known a hotel like that before. So, we drank black tea. We booked a meal in the Grand Cafe, in fact, I booked two evenings. The second evening I cancelled, the service was so poor. People next to us got served before us even though they arrived much later. The choice of vegetarian food was limited, to say the least. Having read the published reviews before writing mine, I did wonder if we stayed at the same hotel!! Yes, the decor is beautiful and the staff exceptional, but I would not recommend the hotel.