The Scotsman Hotel

Stayed in the beautiful room Clean and spotless Excellent breakfast and great location HOWEVER !!!! The reception staff wasn’t friendly Very robotic and unhelpful We paid £495 per night and were charged extra £50 per night on the top as deposit in case of any damage ? It was apparently released on our check out It had been almost 3 weeks ago Still waiting for this deposit refunded to my bank No reply to emails I would not recommend this hotel unless you have the time to chase the refund and the spare amount of money to wait for 30 days for deposit returned back to the bank What a shame

The Scotsman Hotel is what you expect to find in a luxury hotel. Great location fantastic staff and clean comfortable rooms. During our stay one of the two lifts wasn’t working on our day of departure and we need to get our heavy bags down to Waverly street level. Johnathan was extremely helpful in making it happen personally even though he was very busy with other guests needing help.

The Scotsman is perfectly located to explore Edinburgh. The staff are very professional and our room was beautiful. Our concierge Connor Murtagh was the best. He really went out of his way to make us feel welcome and we looked forward to catching up with him when we returned to the hotel each afternoon. We also loved the Grand Cafe for afternoon tea or drinks after dinner. Loved our experience at the Scotsman!!

After 14 hours of traveling, the Scotsman welcomed us without a hitch. Johnathan was a a wonderful greeter while we waited to check in. Relieved us of our luggage and was a great reference to guide us to dinner down the street. His ability to serve us was seamless. The room was lovely, clean and well equipped. Best nights sleep in years! Kudos to Connor as well to help us stash our bags for the day and offering to escort us to the train station this afternoon to ensure we find our way! Above and beyond guys! Thank you!

Great location. Walking distance to everywhere. Most importantly to me is that it was very quiet. Was able to rest after long days of sightseeing. Staff was very friendly and informative. Hotel is beautiful. The only thing I could say negative was that the bed was quite firm, like very hard, almost felt like I was sleeping on the floor. If the bed had been a little more comfortable would have made my trip perfect! That said it wouldn't deter me from recommending or staying again. Just hope they put new beds in soon.