Sheraton Grand Hotel & Spa

Treated like royalty. Front desk and concierge were very accommodating. Rooms had everything we needed. Hotel supplied activities and toys for my young children. Great central location for walking to the sights.

We had booked the hotel for Sunday, Monday and Tuesday night, flying from Florida to Edinburgh overnight Saturday. We missed our flight on Saturday evening and couldn’t leave the US until Sunday evening arriving on Monday. On Sunday morning, our travel agent called the reservation line and spoke to someone telling them we would not be arriving until Monday afternoon and please change our reservation to two nights instead of three. When we arrived at the hotel Monday afternoon, we spoke to Front Desk personnel who told us that because we didn’t have the name of the person our travel agent spoke with or any documentation in their system of the call, they could not give us the refund on our first night which totaled about $500. Our agent has since emailed the hotel again asking for a refund on the missed night and has not gotten any response. Needless to say, this put quite a damper on our 10 day European vacation! The room was very nice and faced the castle and the breakfast that we had in the dining room was delicious and there was a lot of choices with good service from the wait staff. But it was all clouded because we lost $500 and no one would discuss this with us.

As Marriott Bonvoy Titanium Elite members, we thoroughly enjoyed our recent stay at the Sheraton Grand Hotel & Spa Edinburgh. The whole team were incredibly welcoming and attentive, with special thanks to Nicola and Anya for their outstanding customer service throughout our visit. Every part of the hotel felt modern, well maintained and our room is spotlessly clean. Club Lounge was a lovely bonus. The lounge team were always warm, friendly and approachable, and the breakfast buffet offered an impressive range of options to suit every taste. Unfortunately, we did not have time to try the swimming pool on this occasion, but we will definitely make sure to do so next time. We travel to Edinburgh frequently for business, and we have already rebooked a couple of nights. We very much look forward to returning soon. Dr. Tong W

I wasn't sure about this hotel as I always stayed on the Royal mile. It was an outstanding choice. Rooms were very large. Everything was totally spotless and clean and modern. Restaurants were very good. The M lounge was the nicest one I've ever been to anywhere in the world. Throughout my travels that week, the Sheraton was the only one that acknowledged my status with Marriott Bonvoy which I greatly appreciated. The front desk was also wonderful to deal with at check-in and check out. We had two rooms and both were equally as nice. Adam and Wayne at the front lobby were wonderful to work with. No matter what you wanted, they could lead you to it. Including getting drivers within minutes bso friendly. Location was the only thing I originally was worried about. only since I had never stayed at that end of the city before Absolutely nothing to worry about. It is very walkable to anywhere in the city!!! Would highly recommend and will definitely return.

I stayed at the Sheraton Grand Edinburgh for one night in April 2026 and unfortunately left disappointed. As a Marriott Bonvoy Ambassador Elite member, I used a Suite Night Award and was hoping for a memorable stay, particularly with a castle-facing room. My upgrade request was approved, but the "suite" turned out to be two connected rooms rather than a traditional suite. While the rooms were clean, spacious, and well maintained, the view was extremely disappointing. Instead of the iconic Edinburgh Castle or city views, the room faced another building just a few feet away, making it feel like we were looking at a wall. After checking into the room, I requested a room change and specifically asked whether a castle-facing room was available. The request was denied, with the explanation that no such rooms were available. However, I was later able to see castle-view room types available through the Marriott Bonvoy app, which made the situation difficult to understand. One positive aspect of the stay was the club lounge. The lounge itself was comfortable and provided a pleasant space to relax. However, the food selection was quite limited and fell short of what I have experienced at other Sheraton and Marriott properties. The offerings were adequate for light refreshments but lacked variety. The hotel itself is in a convenient location, and the rooms were clean and comfortable. Unfortunately, the service experience did not match the quality of the physical property. Most interactions at the front desk felt transactional rather than welcoming, and there seemed to be limited flexibility in addressing guest concerns. As an Ambassador Elite member, I expected a higher level of hospitality and recognition. Edinburgh is a wonderful city, but based on my experience and overall service, this is not a property I would choose again. There are many excellent Marriott properties around that do a far better job and delivering a memorable stay