Sheraton Grand Hotel & Spa

The thermal suite is amazing but also want to recommend treatments at OneSpa. Today I was welcomed by lovely smiles from Sandra then had a wonderful massage from Filomena. Strong hands and able to relieve the tension in my back and shoulders. Also a great chat about products, very knowledgeable and lots of good recommendations.

I stayed four nights in a one-bedroom suite during the Edinburgh Fringe, paying approximately $3,400 total. Expensive, certainly, but for my particular needs I think it justified the cost. The suite The two-room setup was the reason I booked this hotel, and it worked perfectly. I was traveling with my adult daughter and wanted us to have separate space without booking two hotel rooms and consequently spending all our downtime apart. This setup has become increasingly difficult to find, and often I end up in a two room situation which doesn’t work as well for just hanging out. Room 559 had a generously sized king bedroom and a proper sitting room with a door between them. We hung out, talked, ate desserts and watched silly TV together, but either of us could retreat when we wanted. I know spacious rooms are a particularly American expectation, but room size matters to me and both rooms felt genuinely spacious by European city-hotel standards. There was also a small dining table for two and a good working desk. Wi-Fi was easy and reliable, with five devices connected between us. There were plenty of UK outlets plus, importantly for me, one US-style outlet near the desk. The AC was excellent and responsive. The shower was hot and strong, with L’Occitane shampoo, conditioner and shower gel. Oddly, body lotion wasn’t consistently replenished. My only room-design complaint was the confusing lighting controls. Getting one light or one area illuminated rather than everything seemed unnecessarily difficult. Service This was probably the hotel’s greatest strength. Even before arrival, communication was prompt, personal and helpful. Check-in after an exhausting journey was fast, polite and genuinely warm. That tone continued through almost every staff interaction. I normally dislike turndown service and declined it. The housekeeper smiled, checked whether I needed towels or sheets, then reached into her pocket and handed me two pillow chocolates with a cheerful “Take these.” Tiny interaction, but it captured the warmth of the staff. Unfortunately, actual housekeeping was the weak point. Maybe my expectations had been set too high by prior interactions. Nothing major—just a tad sloppy for a hotel at this price. Food and Club Lounge Club Lounge access proved genuinely useful, with breakfast, evening snacks and drinks available throughout the day. Room service on our exhausted first night arrived hot within about 30 minutes and was set up at our little dining table. Fish and chips and penne arrabbiata were satisfying rather than exceptional, although I was delighted to finally get proper chips. Desserts were excellent: sticky toffee pudding and pear frangipane tart were both standouts. One Spa and pool This was an unexpected annoyance. Spa access came with the suite. I’m not particularly interested in spa treatments, but I enjoy swimming. When I stopped by simply to see the pool and decide whether I’d use it later, I discovered that I had to register with One Spa—and wasn’t allowed onto the pool deck because I wasn’t wearing a swimsuit. They showed me a video instead. I ended up not using the pool. Location and value The location was excellent for the Fringe. The hotel was far enough from the festival crowds to feel peaceful, but only about a five-minute walk from Princes Street. At roughly $850 per night, I wouldn’t pretend this was inexpensive. But comparable standard rooms were around $450 during our dates, and two separate rooms would have cost roughly as much while defeating my purpose. I wish hotels offered this kind of bedroom + sitting room + closing door configuration without automatically attaching all the luxury-suite upcharges. But would I stay here again? Absolutely.

Hotel staff and concierge were incredibly helpful and kind. Hotel was great. Breakfast and appetizers on the evening with drinks were excellent. Would certainly come back

Oh my. Very bad or terribly bad? Cheerful enthusiasm of employees gets a star. No more to give. As excited as Marriott employees are, they have no idea what they are doing. That was true from the time I called the hotel two months before arrival to connect my separate reservations to the time throughout our stay. Giving us wrong info on connecting reservations, telling us we were booked into a “ lovely corner suite ” only to come back later ( room was not ready at check in) to find and ugly tiny room with a view of a rooftop. Spilled water on the floor and wiped it off. You can see a picture of the floor… I have no words. This relationship with Marriott that has just began is coming to a crushing end….

My husband booked this hotel to go with tickets to Luke Combs for my Xmas gift. He purposely chose it due to the spa and its excellent reputation. It was quite a walk to and from Murrayfield. The room was a “deluxe double”. The room was nice, but small and I really liked the light features. The bed was lush! However, I wasn’t very impressed with the car park view. For £500 a night approx I also would have expected a complimentary mini bar, at least more than a small bottle of water each. I found the glass panel bathroom weird. Nobody wants to hear their other half have their morning sabbatical 🤦🏼‍♀️🫣. Unfortunately with the bathroom design, you hear everything. Also, the glass doors didn’t close tight. I just found a real lack of privacy. The towels were soft. Breakfast cost a further £17 each, but was very tasty, good selection and wonderful staff. We ended our stay with a trip to the spa. We asked at reception what we needed to bring with us, we were told nothing. We arrived at the spa door on level 5 to see a sign “please bring your room robe”. So all the way back up to our room we trotted, peeved not to have been told when we asked. Absolutely gutted to find out you could only use the pool and sauna. If you wanted to use the other facilities, they wanted more £. This was very disappointing considering the cost of the room and breakfast. The staff are all lovely and polite. Massive shout out to “Wayne”, the kilted man on arrival. Total gem! Overall, I would say very overpriced for what it is. Should definitely give guests full spa access. Not sure if I would be back.