Sheraton Grand Hotel & Spa

Hotel is well located, rooms are spacious, bed and bath cloathing are great, breakfast is superb. However the upgrade to the Castle View room was not worth at all because of an event with a horrific tent and loud music up until 11pm. They surely knew this in advance but did not mention anything during my reservation. I told on my reservation that we were coming for a trip as a present for the birthday of our children. I asked if they could prepare something for them for when we checked in, but there was nothing. I feel that it was not money well spent.

I hate leaving bad reviews but I was so disappointed by the quality of the food. We got a voucher from family for a Sunday roast and were really looking forward to using it. The food was a buffet style, there was not a lot of choice for a starter but it husband got the beetroot soup, which he said was quite sour, the bread was really hard and the meats tasted like they had been sitting for a long time. The main was worse, my ham was full of fat, the beef was so pink it wasn’t eatable, the potatoes and veg were really cold, the Yorkshire puddings were so hard and cold, we couldn’t eat them. The deserts were the best course, variety of choice. I also requested a latte from the coffee machine, to be given a black coffee. The service was really good. Also, the band that were playing were extremely loud, not really fitting for a quiet Sunday lunch, it’s disappointing writing this review but just being completely transparent. Save your money and go to the toby cavery.

Luxurious and clean, a great escape. Well located, 5 mins walk from princess st. Catered for gluten free diet at breakfast. Beautiful view of castle from breakfast room.

I stayed here for six nights during a business travel. The rooms are spacious, clean and loved the bathtub. It was very refreshing to take a shower after a long day. The room had a view to the Edinburgh castle. Breakfast is another highlight at this hotel. There is wide varierty of options available. This is my preferred hotel every time I visit Edinburgh for business and pleasure.

Our stay here was massively disappointing The room was very small with a bathroom in the room not separated With no privacy or ventilation Breakfast was really awful the buffet selection was extremely poor for fresh produce The fruit was limited with slivers of melon which was mostly rind The greek yogurt was bitter with only a bowl of defrosted berries to add to the yogurt not fresh fruit There were no clean dishes or glasses available either morning The counters were strewn with cereal and milk spillage No staff ever cleaned or tidied the area Pastries were small dry and stale The staff member running the area was brusk and rude claiming that we didn’t have breakfast included which made us feel very uncomfortable and embarrassed as he disputed our claims that we had paid for it to be included which we had We chose the hotel to spend our 40th wedding anniversary trip away and we were very excited to stay here as we expected that the hotel would be as advertised The brand clearly does not live up to the hype They are clearly more interested in corporate events rather than individual paying guests which is hugely disappointing it definitely was not a five star experience it was a very expensive 3 star experience