Sheraton Grand Hotel & Spa

Outstanding experience. Attention to every small detail. Lounge with meals for Marriott platinum or titanium elite members is an outstanding benefit. Special attention to GUNDEGA for the warmest of welcomes with flowers fruit, and a wealth of information. She gets 5 stars.

Club lounge is excellent. Staff always friendly. Rose, Rebecca and Ilona were great!

My family and I just stayed at the Sheraton Grand for 5 days while visiting Edinburgh. My Bonvoy status was noted upon checkin; I was given the bonus points and my room was upgraded since I applied "Night Upgrade Requests". Hotel room was very comfortable, very clean, very quiet, and had well-thought out lighting for the guests. Hotel staff at check-in, the concierge, and servers in the concierge lounge were professional and friendly. Location of the hotel was great. We walked to the castle, Royal Mile (Old Town), and New Town each day. We took the Airlink 100 bus from the airport; it was 8.50 GBP roundtrip; Shandwick Place stop was a few blocks away. It was easy to access buses/trams as well. We used the concierge lounge each morning for breakfast. A good spread was available; I would say it was somewhere between what you would see at a Residence Inn/Fairfield Inn and a full buffet. Great coffee machine, freshly-squeezed juice. Choices were good, but wished there was something varied since we were there for 5 morning breakfasts. Evening cocktail hours included nice choice of beverages, but the evening canapes/set-up could use some healthier choices and some different options. Overall, wonderful choice for Edinburgh and I highly recommend!

Family trip to Edinburgh and was very satisfied with the Sheraton. Being just to the west of Edinburgh castle and next to the financial district, it wasn’t as crowded or noisy as being on the Royal Mile. Everything was within a short walking distance and a good variety of restaurants and attractions all around. Rooms were nice and modern, good amenities on site. If I have a recommendation, it would be for the hotel to remove the bath tub and expand the tight walk-in shower.

First time visiting One Spa and was really impressed with the whole set up and facilities. As part of my Spa experience I was gifted a session for a Ultimate Hiro treatment. I would like give additional praise to Caitlin, my treatment therapist for her 1st class treatment. I highly recommend asking for Caitlin if you book.