W Edinburgh

The W is right next to high end shopping on Multrees Walk and St James Place. Hotel staff was fantastic and my room was small but comfortable. One of the comfiest beds ever. Huge balcony and the roof top deck has an amazing view. Only ✍️ is it is a bit of a walk to the royal mile. Room layout is weird for couples. This was in the new building.

I’m a local & been to the W bar a good few times but this night was fabulous.. Myself & my friends came for drinks. It was get atmosphere & very attentive staff.. Shout out to Tony who looked after us all night & the team that was on that night! Thank you Tony for being so accommodating & friendly.. You were brilliant. We will definitely be back!!

Hotel - beautiful , great location off Princess St and royal mile and train station. Rooftop bar was … breathtaking 👍👍👍! Attached to Westfield mall. Plenty shops and food. Room - platinum bonvoy. So was upgraded to james craig townhouse suite. Beautiful suite. Was given our anniversary cake and bottle of wine. Perfect ambience. But suite has not much view of the city. Toilet is middle of room. Bathtub is nice but no drainage around the tub so water splashed from tub will wet floor and needs to be wiped dry all the time. Not good for elderly customers. Food - Breakfast was really good, albeit only one main course was to be chosen and served, but the starters were all very good ! We had dinner at Sushi Samba. Food was good but service was so slow. We ordered too little to begin with but did not bother to order more as it would have taken too long. Service - this is where my rating goes down plenty. In evening, We asked for more bathtub salts, tooth brushes/ pastes and towels. Staff came and brought along a packet ofHIMALAYAN SALTS (for food), The tooth brush given was also of another brand that did not have any regular W packaging on it. it seemed that they had made effort to buy all these from a local convenience store. Doesn't the hotel housekeeping stock these? It did take a while for items to arrive. Whilst we appreciate their efforts to actually purchase these items for us, it was obviously the wrong kind of salts. But what made matter worse, the staff came in to the room with all the stuffs.... WITHOUT KNOCKING OR RINGING BELL. We were quite embarassed being in our relaxed clothless selves in bed. Imagine the situation had it been a more sensitive situation we were in. The next day morning, we reported the issues to the staff at the townhouse lobby. We asked again for same, towels and bathsalts. When we returned to the room three hours later, NONE was provided in room. They forgot. Speechless. Then it was time to checkout. I found out, none of these issues were recorded in system. Noone at front desk was made aware. Noone came to talk to me. I had to tell my stories all over again. And then waited quite a while for manager to emerge to talk to me. She agreed to waive my outstanding dinner bill ($40) and promised to look into the matter. No other comp were given. Best service came from Franky. He helped us with our luggage and guided us to the suite and explained and gave suggestions for food and nearby sightsee. Check in staff Miss Shay ( could have gotten name wrong .. sorry). was great (albeit we were waiting for her call whole afternoon for room availability). She gave us access to the rooftop after check in and we were awed by the sights. But surprisingly NOONE was at the rooftop. No one to offer drinks. Noone to guide us around. Toilet was locked. We wondered around on our own. For a W hotel, esp one that charges this pricey rate, i was kinda disappointed.

We spent 6 nights in the James Craig Walk section of the hotel. Outstanding! Amazing experience. Housekeeping and turndown service were great. We had breakfast every morning in the hotel. Food and service was so good we didn’t want to explore local bakeries/cafes/coffee shops. Awesome experience at the unique looking hotel. Best hotel location in Edinburgh with convenient access to trams, trains, and busses. We’ll be back to this property!

Visited the incredible terrace at W with a friend for a cocktail on 24th August. The server was amazing. Sat us quickly and was helpful and friendly. We ordered two espresso martinis. They arrived and didn't taste that good and did not have a creamy top. Also, be ready for plastic 'glasses'. The seats we were sitting on looked dry but was actually quite wet, making our experience uncomfortable. We then ordered a second drink. My friend got a Hugo Spritz. Can't really go wrong with that. I ordered a Margarita... I was asked if I wanted the special, which has cranberry juice in it. I decided to order a standard margarita. It arrived and I was too shocked to say anything. It was transparent! I also had a clear view of the person mixing the cocktails. A margarita is usually shaken. My drink had been swirled at most. My drink had no lime in it it was not enjoyable. These cocktails were £15 each (plus a tip). I really wanted to have the best time but it was expensive and disappointing. The servers get a lot of praise but the 'mixologist' is in the wrong job.