W Edinburgh

We were in Edinburgh for the Fringe and decided to visit the hotel bar for a drink. Spent a lovely hour or so at the bar taking in the fantastic views then visited the Rooftop area which is spectacular with outstanding views of Edinburgh. The rooftop bar was not open but we were made very welcome by the staff to sit relax and enjoy the views. The staff were friendly and a real asset to the hotel. Snacks were provided with our drinks. On our next visit to Edinburgh a meal at the hotel is definitely on the agenda !

We stayed there twice within a span if 7 says. First when we arrived in Scotland we stayed there for 2 nights and once again after our 5 day Highlands tour we stayed there again. The rooms are excellent. Well furnished and very cosy. If you take the balcony rooms especially 701 you will get a good room with best view. The breakfast there was also good. I would suggest them to incorporate some Indian veg breakfast dishes as a lot of Indian stay there. Being vegetarian, I did not enjoy the veg offerings. Other than that I will recommend this hotel

Had been before w lounge and loved it. Couldnt wait to return sadly service let it down. Had voucher handed over and no communication and when asked for bill was made to feel like hadnt handed it over. Eventually they found it, lots faffing and no empathy when i said it had gone from a lovely walk in experience. The lady with long hair had voucher, no service skills or empathy..expected more from a 5 star

I really really love the rooftop of the hotel. The view is fantastic. It has similar view of Calton Hill but you don't need to climb to the mountain and being with crowds of people. The room and service is also not bad. The restaurant is with good service though the food is not the best.

Our Daughter was kind enough to take Myself and My Wife out in Edinburgh today, part of which was a visit to "The W " for drinks. We arrived and found our way to our pre-booked table in the bar ,service was good, We ordered a Bottle of wine and enquired about sitting on the rooftop bar as it was such a lovely day. My Daughter was invited to reconoitter the area. Eventually we moved to the rooftop carrying our drinks with us and found seats,we had been seated for around ten/fifteen minutes and then moved to a nicer position , it this was at this stage that We were challenged fairly abruptly and told that We shouldn't have brought glass outside , we apologised for our error and asked if we could be given an alternative option , we were informed we'd have to return downstairs and change over ourselves, no assistance was offered . My Daughter dealt with this matter and was also offered some snacks , when She returned to the rooftop area She was told ,again very abruptly, that no snacks were allowed on the rooftop area and had to hand them back. We attempted to put this uncomfortable episode behind us ,relaxed , and then ordered more drinks. Service was slow but ,eventually, the drinks were brought by the same person that had caused our issues, she appeared uncomfortable carrying three drinks and accidentally spilled My Cocktail in to My Wife's, when we politely pointed this out She loudly denied Her error , again making us feel very uncomfortable. We did make a complaint and were give a round if drinks as an apology, hardly suitable for a situation that spoiled , what had been up to then,a lovely Family day out. 5 Star ? No , not in My opinion.