Hotel Marques de Riscal, a Luxury Collection Hotel, Elciego

A Luxurious and Unforgettable Stay in Elciego From the moment we arrived at Hotel Marqués de Riscal, we felt truly welcomed and pampered. The level of service and attention to detail was exceptional, making our stay feel genuinely special. The hotel’s design is stunning—modern, artistic, and seamlessly integrated into the beautiful Rioja wine region. The rooms were immaculate, stylish, and incredibly comfortable, with views that made every morning feel magical. The reception staff were outstanding: professional, friendly, and always ready to help. Every request was handled promptly and with care, which made us feel truly valued as guests. Breakfast was a highlight, not just for the delicious offerings but for the warm and attentive service from Luz Marina and Blanca. They made each morning feel personal and relaxing. We thoroughly enjoyed every moment of our stay and are already planning to return. If you're looking for a luxurious escape surrounded by world-class design and hospitality, this is the place.

Had this hotel on my bucket list for a while and it didn’t disappoint. We stayed in a premium spa terrace room which had amazing views! All the staff were friendly helpful and cheerful - especially in the restaurants. We did the wine tour which was included in the stay which was excellent - the guide Jose brilliant and enthusiastic. Breakfast and our meal in the 1860 restaurant both of a high standard and the portion sizes very generous. Many thanks for a memorable stay.

Second time here. Decided to stay in the way up to San Sebastián. Ambassador Member. Positives - fantastic location, in a winery and if that’s your thing that’s great. Breakfast service is good although very limited. But staff are great. Where it falls down is lack or inadequate response. Check in was very poor by what looked like an inexperienced guy. No acknowledgment of Ambassador status and it went downhill from there. We were upgraded but away from the view that we had booked for. Room was larger but with a hotel view and I’m probably now one that appreciates its architecture. There was an offer to move us when I raised it after 2 days but that was only after I was annoyed at the other issues. No space available for dinner (on a Tuesday), hours to get hangers brought to the room reflected long response times via the App, incorrect or a failure to interpret a menu and indeed no food available, when we did use the restaurant the manager (probably told to attend to us) missed part of the order as he didn’t write it down. Food good in the 1860 restaurant. Again, service good. Spa and Pool are nice but once a few kids are in there it’s like a playground. Difficult to relax - but that’s fine. It is what it is. Overall - just disappointing. It’s expensive. Probably 2/3 days is enough as El Ciego has nothing. But good restaurants in Lagaurdia, but many close in the week. Would I stay again. Nope.

We loved our stay here and it was definitely worth the painful drive from Bilbao. Our terrace room was great, as was the spa and complimentary wine tour. The staff throughout were wonderful and you cannot fault the vision of the owners. Frank Gehry is unquestionably one of the finest architects to have practiced in my lifetime - the building is magnificent. From the outside. What Gehry excels at in architecture terms, he fails at when it comes to interior design - which is very tired and mismatched. The 1860 restaurant is like an airport cafeteria, the hallways lack any sense of luxury or style and the funiture around the spa is quite shocking. And very uncomfortable. We also thought the menu was a but dull and the food quality distinctly average. Please sort it out guys!

We had a magical one night (two full days/late check out as Titanium members) at this captivating hotel. We have travelled around Europe (and Spain) extensively and this hotel will be one of our top 10 hotel experiences so far. Every staff member was a delight! We were celebrating our anniversary and tried to get an upgrade using our Bonboy NUA, but we were unsuccessful since the hotel was full. However, we were upgraded without having to use our NUA to a Riscal Suite with the vineyard view. We will definitely come back in the future for another amazing stay. We loved the library views the most. Thank you!