Hotel Marques de Riscal, a Luxury Collection Hotel, Elciego

Second time here. Decided to stay in the way up to San Sebastián. Ambassador Member. Positives - fantastic location, in a winery and if that’s your thing that’s great. Breakfast service is good although very limited. But staff are great. Where it falls down is lack or inadequate response. Check in was very poor by what looked like an inexperienced guy. No acknowledgment of Ambassador status and it went downhill from there. We were upgraded but away from the view that we had booked for. Room was larger but with a hotel view and I’m probably now one that appreciates its architecture. There was an offer to move us when I raised it after 2 days but that was only after I was annoyed at the other issues. No space available for dinner (on a Tuesday), hours to get hangers brought to the room reflected long response times via the App, incorrect or a failure to interpret a menu and indeed no food available, when we did use the restaurant the manager (probably told to attend to us) missed part of the order as he didn’t write it down. Food good in the 1860 restaurant. Again, service good. Spa and Pool are nice but once a few kids are in there it’s like a playground. Difficult to relax - but that’s fine. It is what it is. Overall - just disappointing. It’s expensive. Probably 2/3 days is enough as El Ciego has nothing. But good restaurants in Lagaurdia, but many close in the week. Would I stay again. Nope.

We loved our stay here and it was definitely worth the painful drive from Bilbao. Our terrace room was great, as was the spa and complimentary wine tour. The staff throughout were wonderful and you cannot fault the vision of the owners. Frank Gehry is unquestionably one of the finest architects to have practiced in my lifetime - the building is magnificent. From the outside. What Gehry excels at in architecture terms, he fails at when it comes to interior design - which is very tired and mismatched. The 1860 restaurant is like an airport cafeteria, the hallways lack any sense of luxury or style and the funiture around the spa is quite shocking. And very uncomfortable. We also thought the menu was a but dull and the food quality distinctly average. Please sort it out guys!

We had a magical one night (two full days/late check out as Titanium members) at this captivating hotel. We have travelled around Europe (and Spain) extensively and this hotel will be one of our top 10 hotel experiences so far. Every staff member was a delight! We were celebrating our anniversary and tried to get an upgrade using our Bonboy NUA, but we were unsuccessful since the hotel was full. However, we were upgraded without having to use our NUA to a Riscal Suite with the vineyard view. We will definitely come back in the future for another amazing stay. We loved the library views the most. Thank you!

Where do I start? Originally booked this hotel for 3 nights as a treat during a much longer holiday we were enjoying in Spain. We enjoyed it so much we extended our stay for an additional night. Service was exceptional from the valet and doormen to the Maitre D. Every single staff person made us feel at home and catered to all of our needs. After not being able to get a good swim in for some weeks, the 25 mtr indoor pool was a welcome relief. Such a beautiful pool to swim in and the tempearature was just right for knocking out some laps. And then there was the steam room and sauna to enjoy as well. I also availed myself of the day spa over a couple of days and was treated to such a lovely experience, felt like I was floating afterwards. We tried all of the restaurants, and I would say the services was beyond comparison. I have to say was that I thought that the food in the Gastronomique restaurant was a smidge underwhelming. Nothing to complain about but at those prices, you do want it to knock your socks off. But our host Jesus on both nights was so warm, welcoming and knowledgeable it was easily overlooked. For the first three nights we just stayed in the hotel relaxing and availing ourselves of all the amenities (wine tour, library, spa, pool, stuuning views, gift shop etc) and finally on the last day we ventured out to Laguardia a little medieval town about 7km away. A nice little short side trip for a few hours. When eventually we had to leave I did think I would love to come back to experience it all over again. I can't speak highly enough of this hotel and the staff.

The hotel is beautiful with a great view of the Marques de Riscal vineyards, the Sierra and Elciego’s historic church. The rooms are spacious, very clean, and the A/C worked perfectly ( we usually have problems in Europoean hotels even in 5 star hotels). The hotel is also conveniently located to visit by car the towns of Laguardia, Haro, Logroño, among others. The best part of the experience was the service. The staff is very dedicated, knowledgeable, helpful and enthusiastic. Kudos to them and their General Manager for being a great leader.