Schloss Elmau

This is a very beautiful hotel in the German Alps. It is super clean and big and spacious, and there is a lot to do on the aerial. There you can do many activities such as the photography course. There is many amenities that you can use like a pool or a fitness studio. The breakfast is very yummy especially the Benedict. My sister: I especially liked the creative club because you can be creative there.

We visited Schloss Elmau with friends for a long weekend this summer. It was a hotel we had long wanted to visit and we enjoyed our stay because we were with friends. The hotel and the grounds are lovely, and staff were also friendly and helpful. The Japanese restaurant - at the Summit Pavillion - was fantastic for sashimi and sushi (one note, we requested a particular wine we’d had at the lounge in The Hideaway and the sommelier requested we ask her to select something similar because otherwise someone would have to fetch the wine from the Hideaway - again, this is a five star hotel). The staff at the lounge / bar in the Hideaway were attentive and generous particularly with our children - the bar food here was actually great. The general bistro restaurant in the Hideaway was fine if not somewhat bland and machine-like. The breakfasts - in the same bistro - were great and a real highlight. We stayed in the Hideaway. Our room was very spacious, clean and had a lovely view, however no air-conditioning. We would have thought, for a hotel to claim five stars, air-conditioning would be standard, basic even, at the very least. The weather was hot and muggy so we slept with open balcony doors as the room was otherwise airless, too hot and uncomfortable - like a greenhouse. One benefit was, I suppose, that we were able to hear the rolling thunderstorms in the night that provided some fresh air and a breeze for a while. When we double-checked regarding the air conditioning at check-out we were told that we could have a fan next time, and otherwise we were given a blank stare and a shrug as soon as air-conditioning was mentioned (not sure if The Retreat has aircon). We enjoyed the family pool in the Retreat building, and enjoyed massages with time spent afterwards in the adults only pool at The Retreat. The other family pool, down the hillside, had too many horseflies to enjoy and relax - it was also a little shabby and in need of updates. Overall we enjoyed the stay but left with a feeling that this is a hotel which trades on a reputation it no longer feels the need to justify - complacency, and believing it is the best because it perhaps once was. We will try again (maybe The Retreat is better suited to us) or maybe next time we’d drive the extra few hours into Austria to the Forsthofgut.

We had high expectations of this hotel from reviews and a TV programme, however the experience fell short. The great parts The location is stunning! We enjoyed the outside space and walking up to the restaurant in the hills. Stunning. The pools and spa facilities are excellent and we enjoyed this. The ‘ok’ parts The food was ok - neither outstanding, nor awful. At the BBQ, they ran out of chicken and steak and we had to ask for parts of the buffet to be replenished. The rooms could do with some modernising, but were comfortable (apart from the heat) Not so good Service lacks the attention and professionalism you expect from a 5 star. Areas of the hotel are often short-staffed. Particular issues in reception and the main bar. Restaurants generally better. There a no air conditioning in rooms. This is a major issue in the summer heat. They will provide fans, but they simply circulate warm air. So, whilst we did enjoy the break and chose not to let the issues affect us, we will not return and will seek alternatives that offer better value and a genuine 5 star experience.

Dear Schloss Elmau Team, My wife, our five-month-old son, and I have just returned home after a wonderful four-night stay at Schloss Elmau (July 9th -13th), and I wanted to take a moment to express our sincere gratitude. Before arriving, we had spent several nights at Schloss Fuschl near Salzburg. We had even asked ChatGPT to recommend a destination that would live up to such a memorable experience, and I can honestly say that Schloss Elmau exceeded all of our expectations. We were truly blown away by the setting, the facilities, the exceptional service, and the overall experience. We travel extensively around the world, and Schloss Elmau ranks among the finest hotels we have ever had the pleasure of visiting. From the moment we arrived, every member of staff made us feel genuinely welcome and at home. We particularly enjoyed the pools and spa facilities, which were outstanding and provided the perfect place to relax. The sports concierge was also fantastic, helping us reserve bikes and plan some wonderful rides to Lake Walchensee. Those rides became one of the highlights of our trip. As first-time parents travelling with a young baby, we were especially grateful for the hotel's childcare services. Becky, the nanny who looked after our son Lochie while we were out cycling, was absolutely wonderful, and it gave us complete peace of mind knowing he was in such caring hands. We were also delighted to see how family-oriented the hotel is. Knowing that there are excellent daycare facilities available gives us every reason to return as Lochie gets older, and we very much hope to visit again next year to take full advantage of everything the resort has to offer. Thank you once again for providing such an unforgettable holiday. We left with wonderful memories and are already looking forward to returning to Schloss Elmau in the near future. With our warmest thanks and best wishes.

We have just had the most amazingly delightful stay at this Resort, we only wish we had booked for longer than 5 nights! The entire Team of Staff are truly Professional and always ready to be of assistance for whatever you may require. The food was fantastic, there were many Restaurants to choose from each night for dinner..every day they put out a spread of cakes from 2pm for you to enjoy..we were so spoiled and we have already decided to come back again next year and stay for longer- it was well worth the flying time to get there..my best recommendation would be to rent a car and drive yourself there as Transfers are very expensive and it is a good location from which to explore everything beautiful Bavaria has to offer! This is possibly the best Resort we have ever stayed in! I cannot sing their praises enough.