Domes Aulus Elounda, Curio Collection by Hilton

What a wonderful hotel. Stayed in Cool Living at the top of the hill. Regular buggy and car transfers between the hotel reception and the Cool Living Section. Fabulous restaurants and great staff. Difficult to praise particular staff as all wonderful but Tamara and Seraphina were especially lovely. Stayed for 9 nights and will return. Beach was great with drink service and snacks. Hotel should consider wrist bands or similar as guests from the bottom hotel came up to the top and used the limited sunbeds. Easily resolved by giving Cool Living guests different colour towels for the sunbeds. Overall a fabulous holiday.

We have had an amazing time at Domes Aulus Elounda on our honeymoon. I was a bit worried when i read the reviews but i can now confirm that this place is magical! Back story, my husband broke his ankle in 2 places in March and is still very much recovering with limited mobility. When we arrived we both looked at each other and thought we had made a mistake... the resort is very steep and plonked on the side of the mountain, which is what gives it its breathtaking views. We couldn't have been more wrong. The amazing transport team are on hand to take you in a car, golf buggy or bus to wherever you need to go. They were so accommodating and polite. We never waited more than 5 minutes for transport. George was a true gentleman and really made us feel welcome. As for the food, we are both vegetarian. Our first experience at Greco Levante A La Carte restaurant was a little ropey. We explained that we were Vegetarian and put it on the booking reservation. The menu says 'ask for vegan and vegetarian options' but the host explained there was only a special starter a beetroot salad which would cost extra, no other mains available. Luckily there were a few starter options to choose from on the menu but only one main which was a tomato pasta. It was OK but not very imaginative from a 5* culinary experience. We were concerned, however couldn't have been more wrong. From then onwards we had ample options in all buffets and the a la carte restaurants. We had vegetarian sushi, poke bowls, pasta dishes, pizza, salads, pitta, gyros, deserts. It was fantastic. My only recommendation would be to consider a vegetarian protein at the buffet as it was carb heavy. But we were really impressed. The food was honestly a hilight. It's not a huge buffet with lots of bland/beige food. It's a smaller (still plentiful) selection but done well and always fresh. The cocktails were also amazing. The bartenders are really attentive and their cocktail making is a true craft. We loved the grab and go so we could stay hydrated and take drinks back to the room. The pool at the Cool living area was breathtaking. We had no issues getting a bed. It was very civilised. We also had a private pool in our room which was amazing. Our only criticism here was that a green scum had formed around the edge of the pool which did ruin two swim outfits as it rubbed off. They came to clean the pool on day 6. I think that should be done more regularly. However we just cracked on with it :). All in all we had an AMAZING time at Domes Aulus Elounda. The views, the ambience, the service, the transport, the food, the drinks, the room, the pool - EVERYTHING was a 10/10. THANK YOU for a memorable honeymoon 🇬🇷💕

Stayed in cool living suite...so can't really comment on ordinary part of hotel. Have to say the views,pool area unforgettable,food was amazing throughout,but what really made our stay memorable were the staff....everyone of them ( bar one 😂) were incredible,Mona, Marina,Alex, Greg,Christopher,Jason....too many to mention really...are a credit to themselves and the hotel....it's not cheap here,and many customers act like the staff are servants...but they deal with it 100% professionally,and I'd return purely because if them.

We visited at the beginning of May this year, and I was absolutely enchanted by Crete and this hotel. I can't wait to return—and we certainly will! *From the very start:* We were warmly welcomed upon arrival. My parents were quite tired from the journey, and everyone ensured that my father felt like he was already on vacation. The hotel manager, a very kind woman, greeted us personally. Christa, who took care of us, was invaluable! She was understanding and didn't let the language barrier with my parents be an issue. Always helpful and smiling—truly wonderful! We enjoyed joking around; she showed us everything in the room. I hope we meet again! *The room:* Very nice and clean, with housekeeping doing a perfect job. Thank you for accommodating my father's disability by placing us on the lowest possible floor; it made him feel independent. The private pool was consistently cleaned. The gifts in the room were a delightful surprise. *Dining and service:* Indescribable! Everyone was incredibly kind, helpful, and most importantly, smiling! Thank you to all the staff; your efforts made our holiday exceptionally enjoyable and comfortable. Special thanks to Christina for always being there to help. Every time I entered the restaurant area and saw her, I couldn't help but smile! You treat everyone equally, which is truly special. The beach bar staff member, even at the end of her shift, would check if we needed anything else—so sweet and always striving to please. *Hotel location:* Situated on a hill, but for those with mobility issues, there are always staff available with golf carts or cars—always smiling and helpful! *A special thank you:* For the surprise for my mother. On the day of our departure, she celebrated her 65th birthday, and the day before, a cake awaited her in the room! It was incredibly touching to see how much you care for your guests. We were all moved! *Farewell:* Christa gave us beautiful gifts filled with positive energy, which we brought home with us! It was also invaluable that she waited until our transfer arrived. The hotel manager also came to say goodbye. We've shared our experience with all our friends and recommend your hotel to everyone! This region of the island, Elounda, and especially your hotel, are magnificent! Thank you once again for everything! I can't wait to return to room 109 and see you all again. ❤️

We would firstly like to say, we have never given a bad review on any hotel, until today, so do feel horrible about doing this, but this is a true representation of our experience. We are very disappointed overall and this certainly is not a 5 Star hotel. We have been very fortunate to have stayed in many true 5 star hotels in Crete, as well as the other beautiful Greek Islands. The majority of the staff were friendly and did their best with what they had, this is by no means aimed at them. The island restaurant was awful, limited food options(for 5 star) with flies on and around the food, which was very off putting, especially after coming down with a tummy bug a few days into the holiday. After that I didn't want to eat the food and lived off bananas, overpriced pringles from the onsite shop, basically items flies couldn't penetrate. Breakfast was from 7am, but if you arrived at 7.20am, nothing was ready, so you just had to wait around for the VERY limited staff to bring everything out and set up(they did their best). If breakfast starts at 7am, everything should be ready and waiting for the guests from that time, not start setting up at 7am and expect guests to wait around for half an hour. The supposed fresh croissants were rock hard(from re-heating I'm assuming?) In all the 5 star hotels we have visited, we have been seated by a member of staff to our table, but here its a free for all(not 5 star service at all) On the main walkway from the rooms to the restaurant and pool area, was a broken glass, laying on the floor for two days before it was cleaned up(we did inform a maid who was sweeping further up the hill) The pool and pool area was a bit grimy, but I think the problem here was that the maids started cleaning the pool area at 8am when guest also started arriving by the pool for the day(maybe if they started an hour earlier they could clean easier & without hindrance from guests) On the plus side, we could always find a sunbed, even when we had been out for the morning, which was a bonus. The room & balcony were on the small side, but thankfully very clean(well done to the maids & thank you) The views are amazing, but there is a 2 Star hotel next door with the same view. Another thing we found odd, was the concierge ladies were dressed in what looked like baggy satin pyjamas, not very flattering at all, we felt sorry for them. Overall very disappointing experience and we wouldn't return or recommend this hotel as a 5 Star resort. It has a long way to go to deserve that rating In our opinion this hotel is a 4 star at best