Elounda Gulf Villas

About a week ago we stayed at your hotel at Villa Andros, and the experience was simply wonderful in every aspect! The villa itself was wonderful with a stunning view, the service was exceptional, in short, we already want to go back... A special thank you to the amazing Despina from the reception desk who does everything to help, to the charming Isidor who will always take you to the villa with a smile, to the wonderful George who is in charge of the private beach, and of course to the charming hotel manager Danny who we got to know, and to all the other hotel staff whose names we simply can't remember, thank you all so much for a wonderful vacation

Staff and accommodation are fab - Angela, Stella and the team are fab. You will not be disappointed…you will enjoy the golf buggies…the infinity pool and the restaurant and the Beach Club.

This very special villa/suite hotel is like a corner of paradise. We had a villa with its own infinity pool, it was luxurious and very private. The facilities are great, with a main pool and comfortable sun beds. Everything is provided for the comfort of guests. The views are spectacular and the grounds well kept and attractive. Don’t worry about the hill, golf buggies are on hand to run you around. The breakfast is incredible, from smoke salmon to fabulous fruit platters, a huge range of bread and pastries and plenty of hot options; even do it yourself mimosas. The beach club is perfect with a minibus on hand to take you to and from the hotel. However, what really makes this place special is the staff. They cannot do enough for you and are exceptional. Elounda itself is utterly charming with a range of shops and fabulous restaurants. It is walkable (about 30 mins downhill) but get one of the very smart Mercedes taxis back - 11 euros. We were sad to leave and will definitely be going back!

We had a very peaceful and relaxing holiday at EGV. We were given an upgrade to a villa that was really spacious and had the most fabulous infinity pool and spectacular views. All the staff were very friendly and helpful, special thanks to the restaurant staff who were very attentive. The selection of food on the breakfast buffet was extensive and beautifully presented. We would have preferred a set menu or a la carte for dinner rather than a buffet, but the food on the buffet was of a high standard, a good selection, well cooked and very flavoursome. The desserts were much the same every day, so some variety would have been good. Overall we had a very enjoyable stay and hope to visit again.

Overpriced, simple food selection, no room service at all (although stated on this 5-star hotel’s website)! Our 8-night stay in the 5-star Hotel „Elounda Gulf Villas“ in Crete, Greece, was the most disappointing and stressful vacation experience ever. It started with a different room than booked/confirmed, because it was occupied by other guests. Their so-called „upgrade“ because of the unavailable room, was a clear downgrade for us. We asked them why the „upgrade“, and they said because they are not fully booked and wanted to do us a favour. But we complained and insisted to get our booked/confirmed/pre-paid room and only then they honestly said that someone else got our room. So our first day/night was not relaxing at all. After talking to the manager on the 2nd day and as the other guests checked-out we were luckely able to move into our booked room around 3pm on day 2.  Here is a list of the other issues: - no room-service at all!! - not even a mini-bar in the villa - lunch only till 4pm, then 3 hours break and dinner (simple, small buffet) from 7pm - for lunch they ONLY serve a club-sandwich and a greek salat, AT EVERY SINGLE DAY!! - the breakfast buffet (from 8:30-11:30) offered a solid 3- to 4-stars hotel selection, without á la carte options you typically get in a 5-star hotel - first 5-star hotel we visited in our life without any sparkling wine or champagne at breakfast, no french toast, no eggs benedict, nothing to order besides the breakfast buffet. Also usually 5-star hotels have that certain extra, the little details, but they not even recognized/wished us a Happy Birthday although we augmented our villa with respective decoration - the dinner buffet offered a very small selection of food, nothing á la carte - they forgot to refill our in-room coffee capsules at 2 days (we had to call them twice, after waiting 30 minutes, to get it) - the in-room safe actually is a joke; it was just loose in the wardrobe and you can take it with you; I‘m not kidding  - the prices at the hotel’s Argo Restaurant and Pool Bar for drinks/lunch/dinner are 3x to 5x higher than the prices we experienced in the other close 5-star hotels where we enjoyed awesome food/drinks since we wanted to eat fresh local meat and fish (which seems almost impossible at the Elounda Gulf Villas) - besides the disappointing hotel, you cannot rely on the opening hours of the Elounda‘s supermarkets/minimarkets and it took us 1 hour from hotel to the next open minimarket and back to buy some food and drinks - basically we were trapped in a never-seen „vacation“-situation with more distress than at work. We had to complain 8 times in the first 3 days and then got sick of complaining and went out to the handful of other 5-star hotels (that are in walking distance) to eat & drink.  - It was not worth the money and I personally suffered due to the very limited healthy food options at our hotel. - our 9th complaint was actually on the final day since we asked to pickup our 4 heavy pieces of luggage from our villa for check-out…but guess what…no one appeared……defintely not a 5-star experience… Of course we will never stay there again.  But we would also like to share our highlights at the 5-star Elounda Gulf Villas Hotel:  1) the very friendly staff 2) our booked/confirmed villa with private pool and a fantastic view across the bay (which we finally got after complaining about the downgrade to a „tree“-view villa with less (attractive) furniture, less gym devices, etc.) 3) their self-baked bread for breakfast