Grand Isle Resort & Spa

Absolutely breathtaking. Everyone is friendly and helpful. Villas are comfortable, beautiful, and clean. Relaxation to the max! Will definitely return! (At every opportunity!)

The resort is stunning and exceptionally well managed. The buildings and grounds are beautifully maintained, creating a truly relaxing atmosphere. However, I was disappointed with my room assignment. I had booked an ocean-view villa months in advance, but Villa 5122 offered a view of the gym roof rather than the ocean. This was not what I expected and fell short of what was advertised.

The resort is beautiful and on a gorgeous bay. Our villa was very nicely decorated and clean, and the cleaning staff did a nice job of keeping us stocked with everything provided. We had several issues with things in the villa and would have preferred a more private villa in the same building (14). Both of our patios looked onto the pool area and I can only imagine in high season, would be very loud and non-private. We had an issue with our hot water that continued for 3 days. Each day we would report it and supposedly someone came to "fix" it, but it wasn't until the 4th day of our 5-day stay that we had hot water. This should have been a 'one and done' fix. Another issue we had was an alarm going off each and every night, which we had to contact the front desk to have fixed every night. The alarm was taken care of in a quick manner, but having to contact the front desk every single night for this issue was intrusive on our vacation time. The last day, the dishwasher leaked water all over the floor, which we slipped on. How did the cleaning staff not know about this problem after the previous guest? The on-site restaurant was a disappointment. Not only was it very expensive, but the selection was small and we grew tired of eating there. We ended up getting groceries on our own and making some meals, as well as going to restaurants off property. 23 Degrees restaurant was even higher priced, so we avoided that option. If the service matched the other restaurant, we would have been very disappointed. Now for our thoughts about the staff....every single male staff member was very kind, welcoming and quick to fix an issue we were having. We would like to give special praise to Cevon at the front desk and the gentleman that fixed our alarm each night. They are the kind of employees others should model after. They were friendly, kind and appeared to take an interest in us and do their best for us. We were very positive and kind to all the staff, but that just was not reciprocated. Unfortunately, our encounters with most of the female staff were as though we were bothering them. We never saw a smile from any of the women who worked in the restaurant, and we genuinely felt like they didn't want to be there. On our final day, there was no bar service out on the beach, which was okay as the previous days the waitress acted like getting us drinks was a bother. We walked up to Sandy toes to get our own drinks and food, and one male employee wearing a Bass Pro Shops red hat was very unprofessional in front of guests. We understand that we were visiting in the low-season and maybe the employees feel like being at work was a waste of time, however every guest should be made to feel welcome, especially for the price paid for the services you advertise to provide. And one last comment, regarding the state of the beach....Emerald Bay is very beautiful and the water was very warm and calm. The seaweed issue is major. We have never been to an upscale resort where the beach was not tended to in a proper manner. The seaweed should have been removed daily so guests didn't have to smell it, walk over it and trip on it. Just getting in the water was challenging, due to all the seaweed. Some days walking along the beach was just not possible due to all the seaweed buildup. We saw MANY employees doing absolutely nothing down by the beach and they should have been put to work making the beach acceptable to your guests. In conclusion, if we return to Exuma in the future we would rent a house. Unfortunately the complacent and unwelcoming attitude of the majority of the staff far outweighed the villas and beach.

Love this place! The pool areas are so relaxing. Love the bar so close. Don’t miss the frozen drinks and great food at the Jerk Hut! The beach so close is awesome! The staff is so friendly.

We had a fantastic stay at Grand Isle - beautiful property, attentive and friendly staff and great dining. The unit was equipped with all that we needed. Loved spending time at Palapa and dinner at 23 North was fantastic.